How to Stop APS Electric Service and Reconcile a Remaining Deposit Credit
APS customers should start with the applicable residential electric service receipt, not with a general expectation about refunds. APS residential service can be scheduled to stop without a stop-service fee, and any deposit is applied to the final APS bill before a remaining credit is refunded. The working service-stop worksheet for APS should contain the purchase date, renewal or service date, billing owner and live APS status. Do not borrow a deadline from another provider. Preserve the stop-service receipt until the deposit reconciliation is listed in both the APS account and the payment log. The official APS sources at the end were reviewed on 2026-09-13; a newer live term should control a later transaction.
APS quick decision map
| Decision item | APS check |
|---|---|
| Service or plan | residential electric service |
| Question to answer | APS residential electric service closure |
| First published criterion | APS asks residential customers to schedule service to end three business days in advance. |
| First action | Sign in or obtain the APS account number and choose the intended final service date. |
| Working file | service-stop worksheet |
| Evidence item | stop-service receipt |
| Expected issue to reconcile | deposit reconciliation |
Read the APS terms in four passes
APS provision 1: APS asks residential customers to schedule service to end three business days
APS asks residential customers to schedule service to end three business days in advance. In the APS service-stop worksheet, reconcile the APS residential electric service against the receipt, then enter the APS date that controls the deposit reconciliation. This APS checkpoint should be applied only to the residential electric service described in the receipt; the APS service-stop worksheet should show why this provision belongs to this APS transaction. Use the stop-service receipt to preserve the APS evidence attached to one residential electric service case; that makes the deposit reconciliation easier to trace later.
For this APS provision, the practical follow-through is: Submit the stop-service request at least three business days before that APS date when possible. For APS, enter the billing owner inside the APS service-stop worksheet before asking about the deposit reconciliation; store billing can change who handles the money. If the APS page and the APS account disagree, the stop-service receipt should preserve both versions before assistance is contacted. Before the deposit reconciliation is considered final, reconcile the APS confirmation with the payment or access log tied to this residential electric service.
APS provision 2: APS says there is no fee for stopping residential electric service, and only t
APS says there is no fee for stopping residential electric service, and only the APS account holder or an authorized person may cancel the APS service. In the APS service-stop worksheet, cross-check the APS residential electric service against the receipt, then add the APS date that controls the deposit reconciliation. This APS checkpoint should be applied only to the residential electric service described in the receipt; the APS service-stop worksheet should show why this provision belongs to this APS transaction. Use the stop-service receipt to preserve the APS evidence attached to one residential electric service case; that makes the deposit reconciliation easier to trace later.
For this APS provision, the practical follow-through is: Provide an accurate forwarding or refund mailing address. For APS, add the billing owner inside the APS service-stop worksheet before asking about the deposit reconciliation; store billing can change who handles the money. If the APS page and the APS account disagree, the stop-service receipt should preserve both versions before assistance is contacted. Before the deposit reconciliation is considered final, cross-check the APS confirmation with the payment or access log tied to this residential electric service.
APS provision 3: When service ends, APS applies the APS customer deposit to the final APS bill
When service ends, APS applies the APS customer deposit to the final APS bill. In the APS service-stop worksheet, line up the APS residential electric service against the receipt, then place the APS date that controls the deposit reconciliation. This APS checkpoint should be applied only to the residential electric service described in the receipt; the APS service-stop worksheet should show why this provision belongs to this APS transaction. Use the stop-service receipt to preserve the APS evidence attached to one residential electric service case; that makes the deposit reconciliation easier to trace later.
For this APS provision, the practical follow-through is: Archive the stop-service confirmation and the effective APS date. For APS, place the billing owner inside the APS service-stop worksheet before asking about the deposit reconciliation; store billing can change who handles the money. If the APS page and the APS account disagree, the stop-service receipt should preserve both versions before assistance is contacted. Before the deposit reconciliation is considered final, line up the APS confirmation with the payment or access log tied to this residential electric service.
APS provision 4: If a credit remains after the final APS bill is paid in full, APS says it mails a
If a credit remains after the final APS bill is paid in full, APS says it mails a refund check to the address provided when the APS customer stops service. In the APS service-stop worksheet, test the APS residential electric service against the receipt, then file the APS date that controls the deposit reconciliation. This APS checkpoint should be applied only to the residential electric service described in the receipt; the APS service-stop worksheet should show why this provision belongs to this APS transaction. Use the stop-service receipt to preserve the APS evidence attached to one residential electric service case; that makes the deposit reconciliation easier to trace later.
For this APS provision, the practical follow-through is: Review the final APS bill for the deposit application and any remaining credit. For APS, file the billing owner inside the APS service-stop worksheet before asking about the deposit reconciliation; store billing can change who handles the money. If the APS page and the APS account disagree, the stop-service receipt should preserve both versions before assistance is contacted. Before the deposit reconciliation is considered final, test the APS confirmation with the payment or access log tied to this residential electric service.
Complete the APS cancellation or refund path
Step 1 — Identify the applicable purchase
Sign in or obtain the APS account number and choose the intended final service date. The APS service-stop worksheet should connect this APS action to the following published criterion: When service ends, APS applies the APS customer deposit to the final APS bill. The stop-service receipt should show what APS displayed after the action, while the APS service-stop worksheet should preserve the earlier residential electric service status for comparison. Do not repeat the APS request before preserving the first final state; the stop-service receipt should remain tied to one APS transaction.
If APS gives a transaction-specific exception, enter that explanation in the stop-service receipt and preserve the APS service-stop worksheet unchanged for the original timeline. After this APS step, confirm the new account APS status with the receipt and place any amount, access date, credit, voucher, final APS bill or refund that belongs to the deposit reconciliation. Only then should the APS service-stop worksheet advance to the next APS checkpoint.
Step 2 — Fix the controlling APS date
Submit the stop-service request at least three business days before that APS date when possible. The APS service-stop worksheet should connect this APS action to the following published criterion: If a credit remains after the final APS bill is paid in full, APS says it mails a refund check to the address provided when the APS customer stops service. The stop-service receipt should show what APS displayed after the action, while the APS service-stop worksheet should preserve the earlier residential electric service status for comparison. Do not discard the receipt while money is unresolved; the stop-service receipt should remain tied to one APS transaction.
If APS gives a transaction-specific exception, add that explanation in the stop-service receipt and preserve the APS service-stop worksheet unchanged for the original timeline. After this APS step, trace the new account APS status with the receipt and file any amount, access date, credit, voucher, final APS bill or refund that belongs to the deposit reconciliation. Only then should the APS service-stop worksheet advance to the next APS checkpoint.
Step 3 — Use the correct billing route
Provide an accurate forwarding or refund mailing address. The APS service-stop worksheet should connect this APS action to the following published criterion: APS asks residential customers to schedule service to end three business days in advance. The stop-service receipt should show what APS displayed after the action, while the APS service-stop worksheet should preserve the earlier residential electric service status for comparison. Do not confuse paid access with refund eligibility; the stop-service receipt should remain tied to one APS transaction.
If APS gives a transaction-specific exception, place that explanation in the stop-service receipt and preserve the APS service-stop worksheet unchanged for the original timeline. After this APS step, audit the new account APS status with the receipt and note any amount, access date, credit, voucher, final APS bill or refund that belongs to the deposit reconciliation. Only then should the APS service-stop worksheet advance to the next APS checkpoint.
Step 4 — Submit the APS account change
Archive the stop-service confirmation and the effective APS date. The APS service-stop worksheet should connect this APS action to the following published criterion: APS says there is no fee for stopping residential electric service, and only the APS account holder or an authorized person may cancel the APS service. The stop-service receipt should show what APS displayed after the action, while the APS service-stop worksheet should preserve the earlier residential electric service status for comparison. Do not estimate a cutoff when the APS account gives a date; the stop-service receipt should remain tied to one APS transaction.
If APS gives a transaction-specific exception, file that explanation in the stop-service receipt and preserve the APS service-stop worksheet unchanged for the original timeline. After this APS step, map the new account APS status with the receipt and write any amount, access date, credit, voucher, final APS bill or refund that belongs to the deposit reconciliation. Only then should the APS service-stop worksheet advance to the next APS checkpoint.
Step 5 — Preserve the APS transaction evidence
Review the final APS bill for the deposit application and any remaining credit. The APS service-stop worksheet should connect this APS action to the following published criterion: When service ends, APS applies the APS customer deposit to the final APS bill. The stop-service receipt should show what APS displayed after the action, while the APS service-stop worksheet should preserve the earlier residential electric service status for comparison. Do not count a voucher as cash without confirmation; the stop-service receipt should remain tied to one APS transaction.
If APS gives a transaction-specific exception, note that explanation in the stop-service receipt and preserve the APS service-stop worksheet unchanged for the original timeline. After this APS step, match the new account APS status with the receipt and log any amount, access date, credit, voucher, final APS bill or refund that belongs to the deposit reconciliation. Only then should the APS service-stop worksheet advance to the next APS checkpoint.
Step 6 — Confirm the financial or access end state
If a credit remains, retain the final statement until the mailed refund check is received and reconciled. The APS service-stop worksheet should connect this APS action to the following published criterion: If a credit remains after the final APS bill is paid in full, APS says it mails a refund check to the address provided when the APS customer stops service. The stop-service receipt should show what APS displayed after the action, while the APS service-stop worksheet should preserve the earlier residential electric service status for comparison. Do not finish the file while the billing status disagrees; the stop-service receipt should remain tied to one APS transaction.
If APS gives a transaction-specific exception, write that explanation in the stop-service receipt and preserve the APS service-stop worksheet unchanged for the original timeline. After this APS step, match the new account APS status with the receipt and log any amount, access date, credit, voucher, final APS bill or refund that belongs to the deposit reconciliation. Only then should the APS service-stop worksheet advance to the next APS checkpoint.
When the APS answer changes with timing or channel
A successful cancellation with money still pending
For APS, scenario 1 starts with this provision: APS asks residential customers to schedule service to end three business days in advance. The same APS case also has this criterion: APS says there is no fee for stopping residential electric service, and only the APS account holder or an authorized person may cancel the APS service. The APS service-stop worksheet should place both conditions beside the real dates instead of choosing one sentence in isolation. The next APS action is: Archive the stop-service confirmation and the effective APS date. Put the response into the stop-service receipt; the deposit reconciliation should follow the APS transaction-specific APS terms, not a category-wide assumption.
A third-party or store-billed purchase
For APS, scenario 2 starts with this provision: APS says there is no fee for stopping residential electric service, and only the APS account holder or an authorized person may cancel the APS service. The same APS case also has this criterion: When service ends, APS applies the APS customer deposit to the final APS bill. The APS service-stop worksheet should place both conditions beside the real dates instead of choosing one sentence in isolation. The next APS action is: Review the final APS bill for the deposit application and any remaining credit. Put the response into the stop-service receipt; the deposit reconciliation should follow the APS transaction-specific APS terms, not a category-wide assumption.
An early request
For APS, scenario 3 starts with this provision: When service ends, APS applies the APS customer deposit to the final APS bill. The same APS case also has this criterion: If a credit remains after the final APS bill is paid in full, APS says it mails a refund check to the address provided when the APS customer stops service. The APS service-stop worksheet should place both conditions beside the real dates instead of choosing one sentence in isolation. The next APS action is: If a credit remains, retain the final statement until the mailed refund check is received and reconciled. Put the response into the stop-service receipt; the deposit reconciliation should follow the APS transaction-specific APS terms, not a category-wide assumption.
A request near the APS cutoff
For APS, scenario 4 starts with this provision: If a credit remains after the final APS bill is paid in full, APS says it mails a refund check to the address provided when the APS customer stops service. The same APS case also has this criterion: APS asks residential customers to schedule service to end three business days in advance. The APS service-stop worksheet should place both conditions beside the real dates instead of choosing one sentence in isolation. The next APS action is: Sign in or obtain the APS account number and choose the intended final service date. Put the response into the stop-service receipt; the deposit reconciliation should follow the APS transaction-specific APS terms, not a category-wide assumption.
Audit the APS account after the APS request
- APS should show an effective APS date or live plan, booking, service or membership status; copy that value into the APS service-stop worksheet.
- The stop-service receipt should contain the dated APS cancellation, stop-service, downgrade or refund notice rather than only a browser history entry.
- For the deposit reconciliation, match the APS status with the original charge, voucher, account credit, final APS bill or access-end log that actually applies.
- If APS still shows renewal or an unresolved balance, preserve the APS service-stop worksheet open and ask about that specific line instead of restarting the whole process.
- When the APS financial status settles, archive the stop-service receipt with the residential electric service receipt so a later renewal or billing question has a clean history.
Questions about this APS policy
Which APS date should be checked first?
The APS service-stop worksheet should begin with the event named in the first official criterion: APS asks residential customers to schedule service to end three business days in advance. Pair that statement with the real residential electric service date before acting.
Does a APS cancellation automatically mean a refund?
No. The APS account change and the deposit reconciliation are separate. The second policy criterion is relevant here: APS says there is no fee for stopping residential electric service, and only the APS account holder or an authorized person may cancel the APS service.
What should be retained from APS?
The stop-service receipt should include the receipt, dated action and final billing or access status. A useful operational instruction is: Review the final APS bill for the deposit application and any remaining credit.
What if APS shows a different final state?
Preserve the first APS confirmation. Match it with this APS policy point: When service ends, APS applies the APS customer deposit to the final APS bill. Then complete this verification action: If a credit remains, retain the final statement until the mailed refund check is received and reconciled.
When should APS assistance be contacted?
Contact APS when the APS service-stop worksheet shows a specific mismatch that the self-service flow does not resolve. Send the stop-service receipt for that APS transaction instead of starting an unrelated second request.
Related RefundGuides pages for this APS case
These RefundGuides pages provide process comparisons for the APS service-stop worksheet. They do not replace the official APS terms that determine the deposit reconciliation.
- Nicor Gas Stop Service Guide: Stop Date, Meter Access, Transfer and Final APS Bill Address
- Peoples Gas Florida Stop Service & Deposit Refund Guide: 23-Month Provision and Final APS Bill
- PSE&G Stop Service & Deposit Refund Guide: Final APS Bill, Meter Reading and Security Deposit
Official APS sources reviewed
These official APS pages were reviewed on 2026-09-13. Check them again before a new residential electric service request because APS can change deadlines, billing routes, fees, access terms or refund procedures.