Con Edison Stop Service Guide: Moving Out, Account Closure and

Direct answer: Con Edison customers should distinguish leaving the territory from moving within it. The correct workflow affects whether service is only stopped or moved to another address. Con Edison customers moving out of its service territory can stop electric service online, while customers moving within the territory should use the move-service workflow instead.

Table of Contents

Start with the Con Edison account type

This guide was researched on 2026-09-08 using Con Edison official source 1. Before a time-sensitive action, reopen the live Con Edison source because billing dates, fees, account controls and program names can change. A closing bill is calculated after the service period closes, so a deposit or credit should be reconciled against that closing account rather than assumed to be fully refundable.

Official policy map

Con Edison rule 1: move date

the Con Edison user should enter the requested service date carefully because it determines the responsibility period for the old address. For Con Edison, compare this point with the live move date before changing the Con Edison account. If the screen shows a different timing condition, preserve the screen and use the transaction-specific information.

A practical Con Edison record for this point should include the transaction identifier, the controlling date and the amount attached to the move date. If Con Edison Con Edison help staff later reviews the issue, those details make it possible to explain the outcome from one specific account event rather than from a broad description.

How Con Edison treats the old address

A customer leaving the New York City or Westchester service territory should use the stop-service path for the active address. For Con Edison, compare this point with the live old address before changing the Con Edison account. If the screen shows a different timing condition, preserve the screen and use the transaction-specific information.

A practical Con Edison record for this point should include the transaction identifier, the controlling date and the amount attached to the old address. If Con Edison Con Edison help staff later reviews the issue, those details make it possible to explain the outcome from one specific account event rather than from a broad description.

Con Edison checkpoint 3

A customer moving within the service territory should use the move or transfer workflow rather than simply closing the existing service with no replacement. The useful question is whether the active Con Edison stop-service confirmation meets that condition. If it does not, move to the next applicable rule instead of forcing a generic cancellation expectation.

A practical Con Edison record for this point should include the transaction identifier, the controlling date and the amount attached to the stop-service confirmation. If Con Edison Con Edison help staff later reviews the issue, those details make it possible to explain the outcome from one specific account event rather than from a broad description.

Reading the Con Edison closing account

After submitting the submission, the Con Edison user should retain the service-management confirmation and examine the closing Con Edison account activity. Apply that statement only to the Con Edison user’s actual closing account. Write down the relevant date, amount and account status, because another Con Edison plan or service stage can produce a different outcome.

A practical Con Edison record for this point should include the transaction identifier, the controlling date and the amount attached to the closing Con Edison account. If Con Edison Con Edison help staff later reviews the issue, those details make it possible to explain the outcome from one specific account event rather than from a broad description.

Con Edison rule 5: service-management submission

If the service-management page requires additional information for the address, the Con Edison user should complete that step rather than assuming the Con Edison account is closed from an unfinished submission. The useful question is whether the active Con Edison service-management submission meets that condition. If it does not, move to the next applicable rule instead of forcing a generic cancellation expectation.

A practical Con Edison record for this point should include the transaction identifier, the controlling date and the amount attached to the service-management submission. If Con Edison Con Edison help staff later reviews the issue, those details make it possible to explain the outcome from one specific account event rather than from a broad description.

How Con Edison treats the move date

Con Edison provides online service-management tools for customers who need to start, stop or move utility service. For Con Edison, compare this point with the live move date before changing the Con Edison account. If the screen shows a different timing condition, preserve the screen and use the transaction-specific information.

Step-by-step action plan

A closing bill is calculated after the service period closes, so a deposit or credit should be reconciled against that closing account rather than assumed to be fully refundable. For Con Edison, connect that principle to the closing Con Edison account and retain the Con Edison account state before submitting a change.

retain the stop-service confirmation until the old service address no longer appears active. For Con Edison, connect that principle to the closing Con Edison account and retain the Con Edison account state before submitting a change.

Stopping utility service should be separated from transferring service to another address in the same territory. For Con Edison, connect that principle to the closing Con Edison account and retain the Con Edison account state before submitting a change.

When a charge can remain

Open the Con Edison account, receipt, reservation or service record and identify the specific service-management submission.
Find the date that controls the Con Edison submission and record the time zone or billing cycle when one is relevant.
Identify who processed the purchase or payment and whether another seller, location, app or service channel controls part of the submission.
Read the Con Edison condition attached to this specific product, including any commitment, cutoff, nonrefundable component, deposit or already-processed order.
Before confirming the change, capture any amount, credit, fee, access-end date, closing bill or refund message that Con Edison displays.
Complete the Con Edison cancellation, stop, return or refund route using the method named by the provider.
retain the closing Con Edison confirmation and recheck the Con Edison account later so future billing or service status matches the submission.

Provider-specific scenarios

The submission is early

Use the Con Edison service-management submission as the anchor. the Con Edison user should enter the requested service date carefully because it determines the responsibility period for the old address. Compare the Con Edison user’s actual timestamp and account status with that condition. If they match, the Con Edison condition can explain the outcome; if they do not, another Con Edison condition may control.

The important cutoff has passed

Use the Con Edison old address as the anchor. After submitting the submission, the Con Edison user should retain the service-management confirmation and examine the closing Con Edison account activity. Compare the Con Edison user’s actual timestamp and account status with that condition. If they match, the Con Edison condition can explain the outcome; if they do not, another Con Edison condition may control.

Another channel processed the purchase

Use the Con Edison closing account as the anchor. If the service-management page requires additional information for the address, the Con Edison user should complete that step rather than assuming the Con Edison account is closed from an unfinished submission. Compare the Con Edison user’s actual timestamp and account status with that condition. If they match, the Con Edison condition can explain the outcome; if they do not, another Con Edison condition may control.

Cancellation is confirmed but a charge remains

Use the Con Edison move date as the anchor. Con Edison provides online service-management tools for customers who need to start, stop or move utility service. Compare the Con Edison user’s actual timestamp and account status with that condition. If they match, the Con Edison condition can explain the outcome; if they do not, another Con Edison condition may control.

Closing checklist

return, forwarding, meter, equipment or service-completion evidence when relevant
Con Edison confirmation or account identifier
screen showing any refund, credit, closing charge or access-end date
receipt or statement showing the service-management submission
the controlling date and cancellation timestamp
support case number if Con Edison Con Edison help staff handled the submission

Wrong assumptions to avoid with Con Edison

Do not treat stopping future Con Edison billing as proof that every earlier charge is refundable.
Do not discard the Con Edison confirmation while a closing bill, refund, return, shipment or account closure is still pending.
Do not apply a Con Edison rule from a different plan, product, address or billing channel to this transaction.
Do not rely on an old search outcome when the live Con Edison account shows a transaction-specific date or condition.
Do not assume non-use automatically cancels the Con Edison service or creates a refund.

Con Edison transaction audit

Con Edison audit 1

Con Edison audit 1 begins with the Con Edison service-management submission. The official Con Edison point to compare is: Con Edison provides online service-management tools for customers who need to start, stop or move utility service. Place the Con Edison service-management submission beside the Con Edison old address and write the specific Con Edison dates from both. If those Con Edison records agree, the Con Edison user can explain the expected outcome from the published Con Edison condition. If they disagree, preserve both Con Edison records and ask which condition applies to that specific account event. retain the Con Edison evidence until the refund, credit, closure, return, closing bill or access status is fully settled.

Con Edison audit 2

Con Edison audit 2 begins with the Con Edison move date. The official Con Edison point to compare is: A customer leaving the New York City or Westchester service territory should use the stop-service path for the active address. Place the Con Edison move date beside the Con Edison stop-service confirmation and write the specific Con Edison dates from both. If those Con Edison records agree, the Con Edison user can explain the expected outcome from the published Con Edison condition. If they disagree, preserve both Con Edison records and ask which condition applies to that specific account event. retain the Con Edison evidence until the refund, credit, closure, return, closing bill or access status is fully settled.

Con Edison audit 3

Con Edison audit 3 begins with the Con Edison old address. The official Con Edison point to compare is: A customer moving within the service territory should use the move or transfer workflow rather than simply closing the existing service with no replacement. Place the Con Edison old address beside the Con Edison closing account and write the specific Con Edison dates from both. If those Con Edison records agree, the Con Edison user can explain the expected outcome from the published Con Edison condition. If they disagree, preserve both Con Edison records and ask which condition applies to that specific account event. retain the Con Edison evidence until the refund, credit, closure, return, closing bill or access status is fully settled.

Con Edison audit 4

Con Edison audit 4 begins with the Con Edison stop-service confirmation. The official Con Edison point to compare is: the Con Edison user should enter the requested service date carefully because it determines the responsibility period for the old address. Place the Con Edison stop-service confirmation beside the Con Edison service-management submission and write the specific Con Edison dates from both. If those Con Edison records agree, the Con Edison user can explain the expected outcome from the published Con Edison condition. If they disagree, preserve both Con Edison records and ask which condition applies to that specific account event. retain the Con Edison evidence until the refund, credit, closure, return, closing bill or access status is fully settled.

Con Edison audit 5

Con Edison audit 5 begins with the Con Edison closing account. The official Con Edison point to compare is: After submitting the submission, the Con Edison user should retain the service-management confirmation and examine the closing Con Edison account activity. Place the Con Edison closing account beside the Con Edison move date and write the specific Con Edison dates from both. If those Con Edison records agree, the Con Edison user can explain the expected outcome from the published Con Edison condition. If they disagree, preserve both Con Edison records and ask which condition applies to that specific account event. retain the Con Edison evidence until the refund, credit, closure, return, closing bill or access status is fully settled.

Con Edison audit 6

Con Edison audit 6 begins with the Con Edison service-management submission. The official Con Edison point to compare is: If the service-management page requires additional information for the address, the Con Edison user should complete that step rather than assuming the Con Edison account is closed from an unfinished submission. Place the Con Edison service-management submission beside the Con Edison old address and write the specific Con Edison dates from both. If those Con Edison records agree, the Con Edison user can explain the expected outcome from the published Con Edison condition. If they disagree, preserve both Con Edison records and ask which condition applies to that specific account event. retain the Con Edison evidence until the refund, credit, closure, return, closing bill or access status is fully settled.

Con Edison audit 7

Con Edison audit 7 begins with the Con Edison move date. The official Con Edison point to compare is: Con Edison provides online service-management tools for customers who need to start, stop or move utility service. Place the Con Edison move date beside the Con Edison stop-service confirmation and write the specific Con Edison dates from both. If those Con Edison records agree, the Con Edison user can explain the expected outcome from the published Con Edison condition. If they disagree, preserve both Con Edison records and ask which condition applies to that specific account event. retain the Con Edison evidence until the refund, credit, closure, return, closing bill or access status is fully settled.

Con Edison audit 8

Con Edison audit 8 begins with the Con Edison old address. The official Con Edison point to compare is: A customer leaving the New York City or Westchester service territory should use the stop-service path for the active address. Place the Con Edison old address beside the Con Edison closing account and write the specific Con Edison dates from both. If those Con Edison records agree, the Con Edison user can explain the expected outcome from the published Con Edison condition. If they disagree, preserve both Con Edison records and ask which condition applies to that specific account event. retain the Con Edison evidence until the refund, credit, closure, return, closing bill or access status is fully settled.

Con Edison audit 9

Con Edison audit 9 begins with the Con Edison stop-service confirmation. The official Con Edison point to compare is: A customer moving within the service territory should use the move or transfer workflow rather than simply closing the existing service with no replacement. Place the Con Edison stop-service confirmation beside the Con Edison service-management submission and write the specific Con Edison dates from both. If those Con Edison records agree, the Con Edison user can explain the expected outcome from the published Con Edison condition. If they disagree, preserve both Con Edison records and ask which condition applies to that specific account event. retain the Con Edison evidence until the refund, credit, closure, return, closing bill or access status is fully settled.

Related RefundGuides coverage

Browse our electric utilities guides and compare the Georgia Power guide for another provider in the same service area.

Bottom line: Con Edison customers moving out of its service territory can stop electric service online, while customers moving within the territory should use the move-service workflow instead. Con Edison customers should distinguish leaving the territory from moving within it. The correct workflow affects whether service is only stopped or moved to another address.

Con Edison casebook: applying the policy to real account states

Con Edison case 1: the Con Edison user is leaving the service territory

Consider a Con Edison customer where the Con Edison user is leaving the service territory. The first Con Edison policy point is: Con Edison provides online service-management tools for customers who need to start, stop or move utility service. A second Con Edison point also matters: the Con Edison user should enter the requested service date carefully because it determines the responsibility period for the old address. Open the Con Edison service-management submission and compare it with the Con Edison old address. Write the specific Con Edison date, amount and status beside those two records. If the Con Edison account matches the published Con Edison conditions, the Con Edison user can predict the likely cancellation, refund, credit, closing-bill or service outcome from those conditions. If the Con Edison account does not match, preserve the screen and use the transaction-specific condition rather than forcing a general rule.

Con Edison case 2: the Con Edison user is moving within the same territory

This Con Edison example starts when the Con Edison user is moving within the same territory. For this situation, Con Edison states: A customer leaving the New York City or Westchester service territory should use the stop-service path for the active address. The related Con Edison condition is: After submitting the submission, the Con Edison user should retain the service-management confirmation and examine the closing Con Edison account activity. the Con Edison user should place the Con Edison move date next to the Con Edison stop-service confirmation and verify that both refer to the same account event. retain the Con Edison confirmation number and the timestamp of the submission. That evidence lets Con Edison Con Edison help staff explain a remaining charge or refund from the particular Con Edison account history. the Con Edison user should retain the Con Edison evidence until the outcome is completely reflected.

Con Edison case 3: a security deposit exists

Use this Con Edison case when a security deposit exists. The relevant Con Edison guidance says: A customer moving within the service territory should use the move or transfer workflow rather than simply closing the existing service with no replacement. Do not ignore this second Con Edison rule: If the service-management page requires additional information for the address, the Con Edison user should complete that step rather than assuming the Con Edison account is closed from an unfinished submission. review the Con Edison old address before changing the Con Edison closing account. Record what the Con Edison account showed immediately before the submission and again after the submission. The difference between those two Con Edison states can show whether future billing stopped, an order remained locked, a rental remained open, or a closing utility account still needed processing. Use the published Con Edison conditions to explain the outcome instead of assuming that cancellation automatically reverses every charge.

Con Edison case 4: the stop submission has been submitted but the address still appears active

Consider a Con Edison customer where the stop submission has been submitted but the address still appears active. The first Con Edison policy point is: the Con Edison user should enter the requested service date carefully because it determines the responsibility period for the old address. A second Con Edison point also matters: Con Edison provides online service-management tools for customers who need to start, stop or move utility service. Open the Con Edison stop-service confirmation and compare it with the Con Edison service-management submission. Write the specific Con Edison date, amount and status beside those two records. If the Con Edison account matches the published Con Edison conditions, the Con Edison user can predict the likely cancellation, refund, credit, closing-bill or service outcome from those conditions. If the Con Edison account does not match, preserve the screen and use the transaction-specific condition rather than forcing a general rule.

Con Edison case 5: the closing bill has not arrived

This Con Edison example starts when the closing bill has not arrived. For this situation, Con Edison states: After submitting the submission, the Con Edison user should retain the service-management confirmation and examine the closing Con Edison account activity. The related Con Edison condition is: A customer leaving the New York City or Westchester service territory should use the stop-service path for the active address. the Con Edison user should place the Con Edison closing account next to the Con Edison move date and verify that both refer to the same account event. retain the Con Edison confirmation number and the timestamp of the submission. That evidence lets Con Edison Con Edison help staff explain a remaining charge or refund from the particular Con Edison account history. the Con Edison user should retain the Con Edison evidence until the outcome is completely reflected.

Con Edison case 6: a transfer is being mistaken for an account closure

Use this Con Edison case when a transfer is being mistaken for an account closure. The relevant Con Edison guidance says: If the service-management page requires additional information for the address, the Con Edison user should complete that step rather than assuming the Con Edison account is closed from an unfinished submission. Do not ignore this second Con Edison rule: A customer moving within the service territory should use the move or transfer workflow rather than simply closing the existing service with no replacement. review the Con Edison service-management submission before changing the Con Edison old address. Record what the Con Edison account showed immediately before the submission and again after the submission. The difference between those two Con Edison states can show whether future billing stopped, an order remained locked, a rental remained open, or a closing utility account still needed processing. Use the published Con Edison conditions to explain the outcome instead of assuming that cancellation automatically reverses every charge.

Con Edison case 7: the Con Edison user is leaving the service territory

Consider a Con Edison customer where the Con Edison user is leaving the service territory. The first Con Edison policy point is: Con Edison provides online service-management tools for customers who need to start, stop or move utility service. A second Con Edison point also matters: the Con Edison user should enter the requested service date carefully because it determines the responsibility period for the old address. Open the Con Edison move date and compare it with the Con Edison stop-service confirmation. Write the specific Con Edison date, amount and status beside those two records. If the Con Edison account matches the published Con Edison conditions, the Con Edison user can predict the likely cancellation, refund, credit, closing-bill or service outcome from those conditions. If the Con Edison account does not match, preserve the screen and use the transaction-specific condition rather than forcing a general rule.

Con Edison case 8: the Con Edison user is moving within the same territory

This Con Edison example starts when the Con Edison user is moving within the same territory. For this situation, Con Edison states: A customer leaving the New York City or Westchester service territory should use the stop-service path for the active address. The related Con Edison condition is: After submitting the submission, the Con Edison user should retain the service-management confirmation and examine the closing Con Edison account activity. the Con Edison user should place the Con Edison old address next to the Con Edison closing account and verify that both refer to the same account event. retain the Con Edison confirmation number and the timestamp of the submission. That evidence lets Con Edison Con Edison help staff explain a remaining charge or refund from the particular Con Edison account history. the Con Edison user should retain the Con Edison evidence until the outcome is completely reflected.

Con Edison case 9: a security deposit exists

Use this Con Edison case when a security deposit exists. The relevant Con Edison guidance says: A customer moving within the service territory should use the move or transfer workflow rather than simply closing the existing service with no replacement. Do not ignore this second Con Edison rule: If the service-management page requires additional information for the address, the Con Edison user should complete that step rather than assuming the Con Edison account is closed from an unfinished submission. review the Con Edison stop-service confirmation before changing the Con Edison service-management submission. Record what the Con Edison account showed immediately before the submission and again after the submission. The difference between those two Con Edison states can show whether future billing stopped, an order remained locked, a rental remained open, or a closing utility account still needed processing. Use the published Con Edison conditions to explain the outcome instead of assuming that cancellation automatically reverses every charge.

Con Edison case 10: the stop submission has been submitted but the address still appears active

Consider a Con Edison customer where the stop submission has been submitted but the address still appears active. The first Con Edison policy point is: the Con Edison user should enter the requested service date carefully because it determines the responsibility period for the old address. A second Con Edison point also matters: Con Edison provides online service-management tools for customers who need to start, stop or move utility service. Open the Con Edison closing account and compare it with the Con Edison move date. Write the specific Con Edison date, amount and status beside those two records. If the Con Edison account matches the published Con Edison conditions, the Con Edison user can predict the likely cancellation, refund, credit, closing-bill or service outcome from those conditions. If the Con Edison account does not match, preserve the screen and use the transaction-specific condition rather than forcing a general rule.

Con Edison case 11: the closing bill has not arrived

This Con Edison example starts when the closing bill has not arrived. For this situation, Con Edison states: After submitting the submission, the Con Edison user should retain the service-management confirmation and examine the closing Con Edison account activity. The related Con Edison condition is: A customer leaving the New York City or Westchester service territory should use the stop-service path for the active address. the Con Edison user should place the Con Edison service-management submission next to the Con Edison old address and verify that both refer to the same account event. retain the Con Edison confirmation number and the timestamp of the submission. That evidence lets Con Edison Con Edison help staff explain a remaining charge or refund from the particular Con Edison account history. the Con Edison user should retain the Con Edison evidence until the outcome is completely reflected.

Con Edison case 12: a transfer is being mistaken for an account closure

Use this Con Edison case when a transfer is being mistaken for an account closure. The relevant Con Edison guidance says: If the service-management page requires additional information for the address, the Con Edison user should complete that step rather than assuming the Con Edison account is closed from an unfinished submission. Do not ignore this second Con Edison rule: A customer moving within the service territory should use the move or transfer workflow rather than simply closing the existing service with no replacement. review the Con Edison move date before changing the Con Edison stop-service confirmation. Record what the Con Edison account showed immediately before the submission and again after the submission. The difference between those two Con Edison states can show whether future billing stopped, an order remained locked, a rental remained open, or a closing utility account still needed processing. Use the published Con Edison conditions to explain the outcome instead of assuming that cancellation automatically reverses every charge.

Con Edison closing audit checklist

Con Edison audit item 1

Con Edison audit item 1 uses the Con Edison move date. the official Con Edison point to test is: A customer leaving the New York City or Westchester service territory should use the stop-service path for the active address. Attach the Con Edison date and amount from the active Con Edison account to that rule. Do not replace the live Con Edison information with a remembered deadline from an earlier purchase. If a later Con Edison charge, credit, refund, delivery, rental status or closing bill differs from expectation, use this retained record when asking for an explanation.

Con Edison audit item 2

Con Edison audit item 2 uses the Con Edison old address. the official Con Edison point to test is: A customer moving within the service territory should use the move or transfer workflow rather than simply closing the existing service with no replacement. Attach the Con Edison date and amount from the active Con Edison account to that rule. Do not replace the live Con Edison information with a remembered deadline from an earlier purchase. If a later Con Edison charge, credit, refund, delivery, rental status or closing bill differs from expectation, use this retained record when asking for an explanation.

Con Edison audit item 3

Con Edison audit item 3 uses the Con Edison stop-service confirmation. the official Con Edison point to test is: the Con Edison user should enter the requested service date carefully because it determines the responsibility period for the old address. Attach the Con Edison date and amount from the active Con Edison account to that rule. Do not replace the live Con Edison information with a remembered deadline from an earlier purchase. If a later Con Edison charge, credit, refund, delivery, rental status or closing bill differs from expectation, use this retained record when asking for an explanation.

Con Edison audit item 4

Con Edison audit item 4 uses the Con Edison closing account. the official Con Edison point to test is: After submitting the submission, the Con Edison user should retain the service-management confirmation and examine the closing Con Edison account activity. Attach the Con Edison date and amount from the active Con Edison account to that rule. Do not replace the live Con Edison information with a remembered deadline from an earlier purchase. If a later Con Edison charge, credit, refund, delivery, rental status or closing bill differs from expectation, use this retained record when asking for an explanation.

Con Edison audit item 5

Con Edison audit item 5 uses the Con Edison service-management submission. the official Con Edison point to test is: If the service-management page requires additional information for the address, the Con Edison user should complete that step rather than assuming the Con Edison account is closed from an unfinished submission. Attach the Con Edison date and amount from the active Con Edison account to that rule. Do not replace the live Con Edison information with a remembered deadline from an earlier purchase. If a later Con Edison charge, credit, refund, delivery, rental status or closing bill differs from expectation, use this retained record when asking for an explanation.

Con Edison audit item 6

Con Edison audit item 6 uses the Con Edison move date. the official Con Edison point to test is: Con Edison provides online service-management tools for customers who need to start, stop or move utility service. Attach the Con Edison date and amount from the active Con Edison account to that rule. Do not replace the live Con Edison information with a remembered deadline from an earlier purchase. If a later Con Edison charge, credit, refund, delivery, rental status or closing bill differs from expectation, use this retained record when asking for an explanation.

Con Edison audit item 7

Con Edison audit item 7 uses the Con Edison old address. the official Con Edison point to test is: A customer leaving the New York City or Westchester service territory should use the stop-service path for the active address. Attach the Con Edison date and amount from the active Con Edison account to that rule. Do not replace the live Con Edison information with a remembered deadline from an earlier purchase. If a later Con Edison charge, credit, refund, delivery, rental status or closing bill differs from expectation, use this retained record when asking for an explanation.

Con Edison audit item 8

Con Edison audit item 8 uses the Con Edison stop-service confirmation. the official Con Edison point to test is: A customer moving within the service territory should use the move or transfer workflow rather than simply closing the existing service with no replacement. Attach the Con Edison date and amount from the active Con Edison account to that rule. Do not replace the live Con Edison information with a remembered deadline from an earlier purchase. If a later Con Edison charge, credit, refund, delivery, rental status or closing bill differs from expectation, use this retained record when asking for an explanation.

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