Southern California Edison Stop Service & Deposit Refund Guide:

Direct answer: The SCE deposit is applied to the closing account first. The refund question concerns any qualifying balance that remains after the Southern California Edison customer file is closed. Southern California Edison customers can stop service and, when an eligible deposit exists, SCE applies it after closure and mails any qualifying refund with the closing bill.

Table of Contents

Stop, transfer or close?

This guide was researched on 2026-09-08 using Southern California Edison official source 1 and Southern California Edison official source 2. Before a time-sensitive action, reopen the live Southern California Edison source because billing dates, fees, account controls and program names can change. Stopping utility service should be separated from transferring service to another address in the same territory.

Provider-specific timing

Southern California Edison checkpoint 1

SCE’s active deposit-refund help page says deposits are automatically applied to the Southern California Edison customer file 10 days after the last service address is turned off and closed. The useful question is whether the active Southern California Edison account closure meets that condition. If it does not, move to the next applicable rule instead of forcing a generic cancellation expectation.

A practical Southern California Edison record for this point should include the transaction identifier, the controlling date and the amount attached to the Southern California Edison customer file closure. If Southern California Edison the Southern California Edison support desk later reviews the issue, those details make it possible to explain the account state from one specific account event rather than from a broad description.

Reading the Southern California Edison stop-service service change

SCE provides a stop-service process for customers who are moving or otherwise closing an electric-service account. Apply that statement only to the Southern California Edison account holder’s actual stop-service service change. Write down the relevant date, amount and account status, because another Southern California Edison plan or service stage can produce a different account state.

A practical Southern California Edison record for this point should include the transaction identifier, the controlling date and the amount attached to the stop-service service change. If Southern California Edison the Southern California Edison support desk later reviews the issue, those details make it possible to explain the account state from one specific account event rather than from a broad description.

Southern California Edison rule 3: closing bill

the completed Southern California Edison file balance and any deposit credit should be reviewed together rather than treating the original deposit amount as an automatic refund amount. This is a Southern California Edison-specific condition rather than a universal refund promise. the Southern California Edison account holder should maintain the closing bill and the Southern California Edison stop record together until the completed Southern California Edison file account state is visible.

A practical Southern California Edison record for this point should include the transaction identifier, the controlling date and the amount attached to the closing bill. If Southern California Edison the Southern California Edison support desk later reviews the issue, those details make it possible to explain the account state from one specific account event rather than from a broad description.

How Southern California Edison treats the security deposit

Not every residential customer has a security deposit, so the Southern California Edison account holder should verify that a deposit actually exists before expecting a refund. For Southern California Edison, compare this point with the live security deposit before changing the Southern California Edison customer file. If the screen shows a different timing condition, preserve the screen and use the transaction-specific information.

A practical Southern California Edison record for this point should include the transaction identifier, the controlling date and the amount attached to the security deposit. If Southern California Edison the Southern California Edison support desk later reviews the issue, those details make it possible to explain the account state from one specific account event rather than from a broad description.

Southern California Edison checkpoint 5

Customers should archive the confirmation created by the stop-service service change and verify the service address and requested shutoff date. This is a Southern California Edison-specific condition rather than a universal refund promise. the Southern California Edison account holder should maintain the service address and the Southern California Edison stop record together until the completed Southern California Edison file account state is visible.

A practical Southern California Edison record for this point should include the transaction identifier, the controlling date and the amount attached to the service address. If Southern California Edison the Southern California Edison support desk later reviews the issue, those details make it possible to explain the account state from one specific account event rather than from a broad description.

Reading the Southern California Edison account closure

If the Southern California Edison account holder is entitled to a remaining deposit refund, SCE says it is mailed with the closing bill within 30 days of account closure. The useful question is whether the active Southern California Edison account closure meets that condition. If it does not, move to the next applicable rule instead of forcing a generic cancellation expectation.

ending account handling

Stopping utility service should be separated from transferring service to another address in the same territory. For Southern California Edison, connect that principle to the security deposit and archive the Southern California Edison customer file state before submitting a change.

archive the stop-service confirmation until the old service address no longer appears active. For Southern California Edison, connect that principle to the security deposit and archive the Southern California Edison customer file state before submitting a change.

A ending bill is calculated after the service period closes, so a deposit or credit should be reconciled against that ending account rather than assumed to be fully refundable. For Southern California Edison, connect that principle to the service address and archive the Southern California Edison customer file state before submitting a change.

Practical steps

Open the Southern California Edison account, receipt, reservation or service record and identify the defined stop-service service change.
Find the date that controls the Southern California Edison service change and record the time zone or billing cycle when one is relevant.
Identify who processed the purchase or payment and whether another seller, location, app or service channel controls part of the service change.
Read the Southern California Edison condition attached to this defined product, including any commitment, cutoff, nonrefundable component, deposit or already-processed order.
Before confirming the change, capture any amount, credit, fee, access-end date, ending bill or refund message that Southern California Edison displays.
Complete the Southern California Edison cancellation, stop, return or refund route using the method named by the provider.
archive the ending Southern California Edison confirmation and recheck the Southern California Edison customer file later so future billing or service status matches the service change.

What to confirm afterward

Another channel processed the purchase

Use the Southern California Edison service address as the anchor. Customers should archive the confirmation created by the stop-service service change and verify the service address and requested shutoff date. Compare the Southern California Edison account holder’s actual timestamp and account status with that condition. If they match, the Southern California Edison policy line can explain the outcome; if they do not, another Southern California Edison condition may control.

The service change is early

Use the Southern California Edison stop-service service change as the anchor. SCE’s active deposit-refund help page says deposits are automatically applied to the Southern California Edison customer file 10 days after the last service address is turned off and closed. Compare the Southern California Edison account holder’s actual timestamp and account status with that condition. If they match, the Southern California Edison policy line can explain the outcome; if they do not, another Southern California Edison condition may control.

The important cutoff has passed

Use the Southern California Edison security deposit as the anchor. If the Southern California Edison account holder is entitled to a remaining deposit refund, SCE says it is mailed with the closing bill within 30 days of account closure. Compare the Southern California Edison account holder’s actual timestamp and account status with that condition. If they match, the Southern California Edison policy line can explain the outcome; if they do not, another Southern California Edison condition may control.

Cancellation is confirmed but a charge remains

Use the Southern California Edison account closure as the anchor. Not every residential customer has a security deposit, so the Southern California Edison account holder should verify that a deposit actually exists before expecting a refund. Compare the Southern California Edison account holder’s actual timestamp and account status with that condition. If they match, the Southern California Edison policy line can explain the outcome; if they do not, another Southern California Edison condition may control.

Closing inspect

return, forwarding, meter, equipment or service-completion evidence when relevant
support case number if Southern California Edison the Southern California Edison support desk handled the service change
the controlling date and cancellation timestamp
receipt or statement showing the stop-service service change
screen showing any refund, credit, ending charge or access-end date
Southern California Edison confirmation or account identifier

Wrong assumptions to avoid with Southern California Edison

Do not apply a Southern California Edison rule from a different plan, product, address or billing channel to this transaction.
Do not rely on an old search account state when the live Southern California Edison account shows a transaction-specific date or condition.
Do not treat stopping future Southern California Edison billing as proof that every earlier charge is refundable.
Do not assume non-use automatically cancels the Southern California Edison service or creates a refund.
Do not discard the Southern California Edison confirmation while a ending bill, refund, return, shipment or account closure is still pending.

Southern California Edison transaction audit

Southern California Edison audit 1

Southern California Edison audit 1 begins with the Southern California Edison stop-service service change. The official Southern California Edison point to compare is: SCE provides a stop-service process for customers who are moving or otherwise closing an electric-service account. Place the Southern California Edison stop-service service change beside the Southern California Edison security deposit and write the controlling Southern California Edison dates from both. If those Southern California Edison records agree, the Southern California Edison account holder can explain the expected outcome from the published Southern California Edison policy line. If they disagree, preserve both Southern California Edison records and ask which condition applies to that defined account event. maintain the Southern California Edison evidence until the refund, credit, closure, return, ending bill or access status is fully settled.

Southern California Edison audit 2

Southern California Edison audit 2 begins with the Southern California Edison closing bill. The official Southern California Edison point to compare is: Customers should archive the confirmation created by the stop-service service change and verify the service address and requested shutoff date. Place the Southern California Edison closing bill beside the Southern California Edison service address and write the controlling Southern California Edison dates from both. If those Southern California Edison records agree, the Southern California Edison account holder can explain the expected outcome from the published Southern California Edison policy line. If they disagree, preserve both Southern California Edison records and ask which condition applies to that defined account event. maintain the Southern California Edison evidence until the refund, credit, closure, return, ending bill or access status is fully settled.

Southern California Edison audit 3

Southern California Edison audit 3 begins with the Southern California Edison security deposit. The official Southern California Edison point to compare is: SCE’s active deposit-refund help page says deposits are automatically applied to the Southern California Edison customer file 10 days after the last service address is turned off and closed. Place the Southern California Edison security deposit beside the Southern California Edison account closure and write the controlling Southern California Edison dates from both. If those Southern California Edison records agree, the Southern California Edison account holder can explain the expected outcome from the published Southern California Edison policy line. If they disagree, preserve both Southern California Edison records and ask which condition applies to that defined account event. maintain the Southern California Edison evidence until the refund, credit, closure, return, ending bill or access status is fully settled.

Southern California Edison audit 4

Southern California Edison audit 4 begins with the Southern California Edison service address. The official Southern California Edison point to compare is: If the Southern California Edison account holder is entitled to a remaining deposit refund, SCE says it is mailed with the closing bill within 30 days of account closure. Place the Southern California Edison service address beside the Southern California Edison stop-service service change and write the controlling Southern California Edison dates from both. If those Southern California Edison records agree, the Southern California Edison account holder can explain the expected outcome from the published Southern California Edison policy line. If they disagree, preserve both Southern California Edison records and ask which condition applies to that defined account event. maintain the Southern California Edison evidence until the refund, credit, closure, return, ending bill or access status is fully settled.

Southern California Edison audit 5

Southern California Edison audit 5 begins with the Southern California Edison account closure. The official Southern California Edison point to compare is: Not every residential customer has a security deposit, so the Southern California Edison account holder should verify that a deposit actually exists before expecting a refund. Place the Southern California Edison account closure beside the Southern California Edison closing bill and write the controlling Southern California Edison dates from both. If those Southern California Edison records agree, the Southern California Edison account holder can explain the expected outcome from the published Southern California Edison policy line. If they disagree, preserve both Southern California Edison records and ask which condition applies to that defined account event. maintain the Southern California Edison evidence until the refund, credit, closure, return, ending bill or access status is fully settled.

Southern California Edison audit 6

Southern California Edison audit 6 begins with the Southern California Edison stop-service service change. The official Southern California Edison point to compare is: the completed Southern California Edison file balance and any deposit credit should be reviewed together rather than treating the original deposit amount as an automatic refund amount. Place the Southern California Edison stop-service service change beside the Southern California Edison security deposit and write the controlling Southern California Edison dates from both. If those Southern California Edison records agree, the Southern California Edison account holder can explain the expected outcome from the published Southern California Edison policy line. If they disagree, preserve both Southern California Edison records and ask which condition applies to that defined account event. maintain the Southern California Edison evidence until the refund, credit, closure, return, ending bill or access status is fully settled.

Southern California Edison audit 7

Southern California Edison audit 7 begins with the Southern California Edison closing bill. The official Southern California Edison point to compare is: SCE provides a stop-service process for customers who are moving or otherwise closing an electric-service account. Place the Southern California Edison closing bill beside the Southern California Edison service address and write the controlling Southern California Edison dates from both. If those Southern California Edison records agree, the Southern California Edison account holder can explain the expected outcome from the published Southern California Edison policy line. If they disagree, preserve both Southern California Edison records and ask which condition applies to that defined account event. maintain the Southern California Edison evidence until the refund, credit, closure, return, ending bill or access status is fully settled.

Southern California Edison audit 8

Southern California Edison audit 8 begins with the Southern California Edison security deposit. The official Southern California Edison point to compare is: Customers should archive the confirmation created by the stop-service service change and verify the service address and requested shutoff date. Place the Southern California Edison security deposit beside the Southern California Edison account closure and write the controlling Southern California Edison dates from both. If those Southern California Edison records agree, the Southern California Edison account holder can explain the expected outcome from the published Southern California Edison policy line. If they disagree, preserve both Southern California Edison records and ask which condition applies to that defined account event. maintain the Southern California Edison evidence until the refund, credit, closure, return, ending bill or access status is fully settled.

Southern California Edison audit 9

Southern California Edison audit 9 begins with the Southern California Edison service address. The official Southern California Edison point to compare is: SCE’s active deposit-refund help page says deposits are automatically applied to the Southern California Edison customer file 10 days after the last service address is turned off and closed. Place the Southern California Edison service address beside the Southern California Edison stop-service service change and write the controlling Southern California Edison dates from both. If those Southern California Edison records agree, the Southern California Edison account holder can explain the expected outcome from the published Southern California Edison policy line. If they disagree, preserve both Southern California Edison records and ask which condition applies to that defined account event. maintain the Southern California Edison evidence until the refund, credit, closure, return, ending bill or access status is fully settled.

Related RefundGuides coverage

Browse our electric utilities guides and compare the PG&E guide for another provider in the same service area.

Bottom line: Southern California Edison customers can stop service and, when an eligible deposit exists, SCE applies it after closure and mails any qualifying refund with the closing bill. The SCE deposit is applied to the closing account first. The refund question concerns any qualifying balance that remains after the Southern California Edison customer file is closed.

Southern California Edison casebook: applying the policy to real account states

Southern California Edison case 1: the Southern California Edison account holder is leaving the service territory

Consider a Southern California Edison customer where the Southern California Edison account holder is leaving the service territory. The first Southern California Edison policy point is: SCE provides a stop-service process for customers who are moving or otherwise closing an electric-service account. A second Southern California Edison point also matters: If the Southern California Edison account holder is entitled to a remaining deposit refund, SCE says it is mailed with the closing bill within 30 days of account closure. Open the Southern California Edison stop-service service change and compare it with the Southern California Edison security deposit. Write the defined Southern California Edison date, amount and status beside those two records. If the Southern California Edison account matches the published Southern California Edison policy lines, the Southern California Edison account holder can predict the likely cancellation, refund, credit, ending-bill or service outcome from those conditions. If the Southern California Edison account does not match, preserve the screen and use the transaction-specific condition rather than forcing a general rule.

Southern California Edison case 2: the Southern California Edison account holder is moving within the same territory

This Southern California Edison example starts when the Southern California Edison account holder is moving within the same territory. For this situation, Southern California Edison states: Customers should archive the confirmation created by the stop-service service change and verify the service address and requested shutoff date. The related Southern California Edison condition is: Not every residential customer has a security deposit, so the Southern California Edison account holder should verify that a deposit actually exists before expecting a refund. the Southern California Edison account holder should place the Southern California Edison closing bill next to the Southern California Edison service address and verify that both refer to the same account event. maintain the Southern California Edison confirmation number and the timestamp of the service change. That evidence lets Southern California Edison the Southern California Edison support desk explain a remaining charge or refund from the particular Southern California Edison customer file history. the Southern California Edison account holder should maintain the Southern California Edison evidence until the account state is completely reflected.

Southern California Edison case 3: a security deposit exists

Use this Southern California Edison case when a security deposit exists. The relevant Southern California Edison guidance says: SCE’s active deposit-refund help page says deposits are automatically applied to the Southern California Edison customer file 10 days after the last service address is turned off and closed. Do not ignore this second Southern California Edison rule: the completed Southern California Edison file balance and any deposit credit should be reviewed together rather than treating the original deposit amount as an automatic refund amount. confirm the Southern California Edison security deposit before changing the Southern California Edison account closure. Record what the Southern California Edison account showed immediately before the service change and again after the service change. The difference between those two Southern California Edison states can show whether future billing stopped, an order remained locked, a rental remained open, or a ending utility account still needed processing. Use the published Southern California Edison conditions to explain the account state instead of assuming that cancellation automatically reverses every charge.

Southern California Edison case 4: the stop service change has been submitted but the address still appears active

Consider a Southern California Edison customer where the stop service change has been submitted but the address still appears active. The first Southern California Edison policy point is: If the Southern California Edison account holder is entitled to a remaining deposit refund, SCE says it is mailed with the closing bill within 30 days of account closure. A second Southern California Edison point also matters: SCE provides a stop-service process for customers who are moving or otherwise closing an electric-service account. Open the Southern California Edison service address and compare it with the Southern California Edison stop-service service change. Write the defined Southern California Edison date, amount and status beside those two records. If the Southern California Edison account matches the published Southern California Edison policy lines, the Southern California Edison account holder can predict the likely cancellation, refund, credit, ending-bill or service outcome from those conditions. If the Southern California Edison account does not match, preserve the screen and use the transaction-specific condition rather than forcing a general rule.

Southern California Edison case 5: the ending bill has not arrived

This Southern California Edison example starts when the ending bill has not arrived. For this situation, Southern California Edison states: Not every residential customer has a security deposit, so the Southern California Edison account holder should verify that a deposit actually exists before expecting a refund. The related Southern California Edison condition is: Customers should archive the confirmation created by the stop-service service change and verify the service address and requested shutoff date. the Southern California Edison account holder should place the Southern California Edison account closure next to the Southern California Edison closing bill and verify that both refer to the same account event. maintain the Southern California Edison confirmation number and the timestamp of the service change. That evidence lets Southern California Edison the Southern California Edison support desk explain a remaining charge or refund from the particular Southern California Edison customer file history. the Southern California Edison account holder should maintain the Southern California Edison evidence until the account state is completely reflected.

Southern California Edison case 6: a transfer is being mistaken for an account closure

Use this Southern California Edison case when a transfer is being mistaken for an account closure. The relevant Southern California Edison guidance says: the completed Southern California Edison file balance and any deposit credit should be reviewed together rather than treating the original deposit amount as an automatic refund amount. Do not ignore this second Southern California Edison rule: SCE’s active deposit-refund help page says deposits are automatically applied to the Southern California Edison customer file 10 days after the last service address is turned off and closed. confirm the Southern California Edison stop-service service change before changing the Southern California Edison security deposit. Record what the Southern California Edison account showed immediately before the service change and again after the service change. The difference between those two Southern California Edison states can show whether future billing stopped, an order remained locked, a rental remained open, or a ending utility account still needed processing. Use the published Southern California Edison conditions to explain the account state instead of assuming that cancellation automatically reverses every charge.

Southern California Edison case 7: the Southern California Edison account holder is leaving the service territory

Consider a Southern California Edison customer where the Southern California Edison account holder is leaving the service territory. The first Southern California Edison policy point is: SCE provides a stop-service process for customers who are moving or otherwise closing an electric-service account. A second Southern California Edison point also matters: If the Southern California Edison account holder is entitled to a remaining deposit refund, SCE says it is mailed with the closing bill within 30 days of account closure. Open the Southern California Edison closing bill and compare it with the Southern California Edison service address. Write the defined Southern California Edison date, amount and status beside those two records. If the Southern California Edison account matches the published Southern California Edison policy lines, the Southern California Edison account holder can predict the likely cancellation, refund, credit, ending-bill or service outcome from those conditions. If the Southern California Edison account does not match, preserve the screen and use the transaction-specific condition rather than forcing a general rule.

Southern California Edison case 8: the Southern California Edison account holder is moving within the same territory

This Southern California Edison example starts when the Southern California Edison account holder is moving within the same territory. For this situation, Southern California Edison states: Customers should archive the confirmation created by the stop-service service change and verify the service address and requested shutoff date. The related Southern California Edison condition is: Not every residential customer has a security deposit, so the Southern California Edison account holder should verify that a deposit actually exists before expecting a refund. the Southern California Edison account holder should place the Southern California Edison security deposit next to the Southern California Edison account closure and verify that both refer to the same account event. maintain the Southern California Edison confirmation number and the timestamp of the service change. That evidence lets Southern California Edison the Southern California Edison support desk explain a remaining charge or refund from the particular Southern California Edison customer file history. the Southern California Edison account holder should maintain the Southern California Edison evidence until the account state is completely reflected.

Southern California Edison case 9: a security deposit exists

Use this Southern California Edison case when a security deposit exists. The relevant Southern California Edison guidance says: SCE’s active deposit-refund help page says deposits are automatically applied to the Southern California Edison customer file 10 days after the last service address is turned off and closed. Do not ignore this second Southern California Edison rule: the completed Southern California Edison file balance and any deposit credit should be reviewed together rather than treating the original deposit amount as an automatic refund amount. confirm the Southern California Edison service address before changing the Southern California Edison stop-service service change. Record what the Southern California Edison account showed immediately before the service change and again after the service change. The difference between those two Southern California Edison states can show whether future billing stopped, an order remained locked, a rental remained open, or a ending utility account still needed processing. Use the published Southern California Edison conditions to explain the account state instead of assuming that cancellation automatically reverses every charge.

Southern California Edison case 10: the stop service change has been submitted but the address still appears active

Consider a Southern California Edison customer where the stop service change has been submitted but the address still appears active. The first Southern California Edison policy point is: If the Southern California Edison account holder is entitled to a remaining deposit refund, SCE says it is mailed with the closing bill within 30 days of account closure. A second Southern California Edison point also matters: SCE provides a stop-service process for customers who are moving or otherwise closing an electric-service account. Open the Southern California Edison account closure and compare it with the Southern California Edison closing bill. Write the defined Southern California Edison date, amount and status beside those two records. If the Southern California Edison account matches the published Southern California Edison policy lines, the Southern California Edison account holder can predict the likely cancellation, refund, credit, ending-bill or service outcome from those conditions. If the Southern California Edison account does not match, preserve the screen and use the transaction-specific condition rather than forcing a general rule.

Southern California Edison case 11: the ending bill has not arrived

This Southern California Edison example starts when the ending bill has not arrived. For this situation, Southern California Edison states: Not every residential customer has a security deposit, so the Southern California Edison account holder should verify that a deposit actually exists before expecting a refund. The related Southern California Edison condition is: Customers should archive the confirmation created by the stop-service service change and verify the service address and requested shutoff date. the Southern California Edison account holder should place the Southern California Edison stop-service service change next to the Southern California Edison security deposit and verify that both refer to the same account event. maintain the Southern California Edison confirmation number and the timestamp of the service change. That evidence lets Southern California Edison the Southern California Edison support desk explain a remaining charge or refund from the particular Southern California Edison customer file history. the Southern California Edison account holder should maintain the Southern California Edison evidence until the account state is completely reflected.

Southern California Edison case 12: a transfer is being mistaken for an account closure

Use this Southern California Edison case when a transfer is being mistaken for an account closure. The relevant Southern California Edison guidance says: the completed Southern California Edison file balance and any deposit credit should be reviewed together rather than treating the original deposit amount as an automatic refund amount. Do not ignore this second Southern California Edison rule: SCE’s active deposit-refund help page says deposits are automatically applied to the Southern California Edison customer file 10 days after the last service address is turned off and closed. confirm the Southern California Edison closing bill before changing the Southern California Edison service address. Record what the Southern California Edison account showed immediately before the service change and again after the service change. The difference between those two Southern California Edison states can show whether future billing stopped, an order remained locked, a rental remained open, or a ending utility account still needed processing. Use the published Southern California Edison conditions to explain the account state instead of assuming that cancellation automatically reverses every charge.

Southern California Edison ending audit checklist

Southern California Edison audit item 1

Southern California Edison audit item 1 uses the Southern California Edison closing bill. the official Southern California Edison policy line to test is: Customers should archive the confirmation created by the stop-service service change and verify the service address and requested shutoff date. Attach the Southern California Edison date and amount from the active Southern California Edison customer file to that rule. Do not replace the live Southern California Edison information with a remembered deadline from an earlier purchase. If a later Southern California Edison charge, credit, refund, delivery, rental status or ending bill differs from expectation, use this archived record when asking for an explanation.

Southern California Edison audit item 2

Southern California Edison audit item 2 uses the Southern California Edison security deposit. the official Southern California Edison policy line to test is: SCE’s active deposit-refund help page says deposits are automatically applied to the Southern California Edison customer file 10 days after the last service address is turned off and closed. Attach the Southern California Edison date and amount from the active Southern California Edison customer file to that rule. Do not replace the live Southern California Edison information with a remembered deadline from an earlier purchase. If a later Southern California Edison charge, credit, refund, delivery, rental status or ending bill differs from expectation, use this archived record when asking for an explanation.

Southern California Edison audit item 3

Southern California Edison audit item 3 uses the Southern California Edison service address. the official Southern California Edison policy line to test is: If the Southern California Edison account holder is entitled to a remaining deposit refund, SCE says it is mailed with the closing bill within 30 days of account closure. Attach the Southern California Edison date and amount from the active Southern California Edison customer file to that rule. Do not replace the live Southern California Edison information with a remembered deadline from an earlier purchase. If a later Southern California Edison charge, credit, refund, delivery, rental status or ending bill differs from expectation, use this archived record when asking for an explanation.

Southern California Edison audit item 4

Southern California Edison audit item 4 uses the Southern California Edison account closure. the official Southern California Edison policy line to test is: Not every residential customer has a security deposit, so the Southern California Edison account holder should verify that a deposit actually exists before expecting a refund. Attach the Southern California Edison date and amount from the active Southern California Edison customer file to that rule. Do not replace the live Southern California Edison information with a remembered deadline from an earlier purchase. If a later Southern California Edison charge, credit, refund, delivery, rental status or ending bill differs from expectation, use this archived record when asking for an explanation.

Southern California Edison audit item 5

Southern California Edison audit item 5 uses the Southern California Edison stop-service service change. the official Southern California Edison policy line to test is: the completed Southern California Edison file balance and any deposit credit should be reviewed together rather than treating the original deposit amount as an automatic refund amount. Attach the Southern California Edison date and amount from the active Southern California Edison customer file to that rule. Do not replace the live Southern California Edison information with a remembered deadline from an earlier purchase. If a later Southern California Edison charge, credit, refund, delivery, rental status or ending bill differs from expectation, use this archived record when asking for an explanation.

Southern California Edison audit item 6

Southern California Edison audit item 6 uses the Southern California Edison closing bill. the official Southern California Edison policy line to test is: SCE provides a stop-service process for customers who are moving or otherwise closing an electric-service account. Attach the Southern California Edison date and amount from the active Southern California Edison customer file to that rule. Do not replace the live Southern California Edison information with a remembered deadline from an earlier purchase. If a later Southern California Edison charge, credit, refund, delivery, rental status or ending bill differs from expectation, use this archived record when asking for an explanation.

Southern California Edison audit item 7

Southern California Edison audit item 7 uses the Southern California Edison security deposit. the official Southern California Edison policy line to test is: Customers should archive the confirmation created by the stop-service service change and verify the service address and requested shutoff date. Attach the Southern California Edison date and amount from the active Southern California Edison customer file to that rule. Do not replace the live Southern California Edison information with a remembered deadline from an earlier purchase. If a later Southern California Edison charge, credit, refund, delivery, rental status or ending bill differs from expectation, use this archived record when asking for an explanation.

Southern California Edison audit item 8

Southern California Edison audit item 8 uses the Southern California Edison service address. the official Southern California Edison policy line to test is: SCE’s active deposit-refund help page says deposits are automatically applied to the Southern California Edison customer file 10 days after the last service address is turned off and closed. Attach the Southern California Edison date and amount from the active Southern California Edison customer file to that rule. Do not replace the live Southern California Edison information with a remembered deadline from an earlier purchase. If a later Southern California Edison charge, credit, refund, delivery, rental status or ending bill differs from expectation, use this archived record when asking for an explanation.

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