Optimum Cancellation Guide: End-of-Billing-Period Charges,

Direct answer: Optimum customers should plan around the billing-period end date and then confirm exactly which boxes, gateways or accessories Optimum expects back. Optimum residential subscriptions generally cancel at the end of the present billing period, with no standard partial-period refund and a separate requirement to return provider-owned equipment.

Table of Contents

Policy snapshot

This guide was researched on 2026-09-08 using Optimum official source 1 and Optimum official source 2. Reopen the live Optimum policy before a time-sensitive action because deadlines, product names, fees and account controls can change. The settled billing period can continue even after the subscriber using Optimum asks to cancel.

Read Optimum’s terms

Optimum rule 1: return label

Optimum’s residential terms say recurring service payments are nonrefundable and partial subscription periods generally do not receive refunds or credits. Treat this as a Optimum condition to test, not as a universal promise. Another rate, purchase channel, event status or billing period can produce a different outcome.

A useful Optimum account note for this point includes the Optimum order identifier, the controlling date and the amount tied to the return label. If the Optimum service team later reviews the matter, those details make it easier to explain one account event instead of a broad cancellation complaint.

How Optimum treats the subscription charge

Optimum-owned equipment must be promptly returned when service ends. Treat this as a Optimum condition to test, not as a universal promise. Another rate, purchase channel, event status or billing period can produce a different outcome.

A useful Optimum account note for this point includes the Optimum order identifier, the controlling date and the amount tied to the subscription charge. If the Optimum service team later reviews the matter, those details make it easier to explain one account event instead of a broad cancellation complaint.

Optimum policy checkpoint 3

Failure to return required equipment can create unreturned-equipment charges or continued service-related charges under the agreement. Treat this as a Optimum condition to test, not as a universal promise. Another rate, purchase channel, event status or billing period can produce a different outcome.

A useful Optimum account note for this point includes the Optimum order identifier, the controlling date and the amount tied to the service closure. If the Optimum service team later reviews the matter, those details make it easier to explain one account event instead of a broad cancellation complaint.

Reading the Optimum billing-period end

A cancellation inquiry generally becomes effective at the end of the then-present billing period under the residential terms, subject to state-defined exceptions. reconcile that statement with the subscriber using Optimum’s actual billing-period end. Write down the relevant date, status and amount so the rule is attached to one Optimum purchase rather than to a different product.

A useful Optimum account note for this point includes the Optimum order identifier, the controlling date and the amount tied to the billing-period end. If the Optimum service team later reviews the matter, those details make it easier to explain one account event instead of a broad cancellation complaint.

Optimum rule 5: Optimum equipment

The service cancellation and the hardware return should be tracked separately until both are reflected on the Optimum file. For Optimum, the practical question is whether the live Optimum equipment matches this condition. If it does not, another provider-defined condition may control.

A useful Optimum account note for this point includes the Optimum order identifier, the controlling date and the amount tied to the Optimum equipment. If the Optimum service team later reviews the matter, those details make it easier to explain one account event instead of a broad cancellation complaint.

How Optimum treats the return label

Optimum provides a prepaid equipment-return process and tells customers to preserve the shipment receipt as proof of mailing. preserve a screenshot of the Optimum return label before changing the Optimum file. If the Optimum resolution later looks different, the before-and-after documentation can show which condition was in effect.

Optimum policy checkpoint 7

Some older device types listed in the return instructions do not need to be returned, so the subscriber using Optimum should inspect the present equipment list rather than ship every item automatically. Treat this as a Optimum condition to test, not as a universal promise. Another rate, purchase channel, event status or billing period can produce a different outcome.

Action sequence

The settled billing period can continue even after the subscriber using Optimum asks to cancel. For Optimum, connect that point to the billing-period end and preserve the Optimum file state before submitting a change.

preserve the equipment-return receipt until Optimum removes any device obligation from the Optimum file. For Optimum, connect that point to the return label and preserve the Optimum file state before submitting a change.

Service disconnection and equipment return should be tracked as separate closing tasks. For Optimum, connect that point to the return label and preserve the Optimum file state before submitting a change.

When the answer changes

Open the Optimum account, booking, order or service documentation and identify the specific billing-period end.
Find the date or status that controls the Optimum inquiry and note the time zone or billing cycle if one matters.
Identify who processed the payment and whether another host, property, seller, venue, app store or partner controls part of the cancellation.
Read the Optimum condition attached to this specific transaction, including any nonrefundable term, refund window, billing-period rule or equipment duty.
Before confirming the change, capture any refund, credit, fee, access-end date, settled bill or status that Optimum shows.
Complete the Optimum cancellation or refund route using Optimum’s accepted channel.
capture the settled Optimum confirmation and recheck the Optimum file later so the financial resolution and account status match.

Account documents

the Optimum submission is early

the subscriber using Optimum is still before the relevant deadline or billing boundary. Use the Optimum Optimum equipment as the anchor. Optimum provides a prepaid equipment-return process and tells customers to preserve the shipment receipt as proof of mailing. reconcile the timestamp and account status with that condition before predicting the Optimum repayment or settled account resolution.

Another party controls part of the Optimum order

The receipt or confirmation points to a host, property, seller, venue, partner or app store. Use the Optimum subscription charge as the anchor. Some older device types listed in the return instructions do not need to be returned, so the subscriber using Optimum should inspect the present equipment list rather than ship every item automatically. reconcile the timestamp and account status with that condition before predicting the Optimum repayment or settled account resolution.

The important window has passed

the Optimum order has already renewed, started, processed, or crossed its refund cutoff. Use the Optimum billing-period end as the anchor. The service cancellation and the hardware return should be tracked separately until both are reflected on the Optimum file. reconcile the timestamp and account status with that condition before predicting the Optimum repayment or settled account resolution.

Cancellation is confirmed but money or access remains

the Optimum file shows cancellation while a charge, credit, service period, order or equipment obligation still remains. Use the Optimum return label as the anchor. Optimum’s residential terms say recurring service payments are nonrefundable and partial subscription periods generally do not receive refunds or credits. reconcile the timestamp and account status with that condition before predicting the Optimum repayment or settled account resolution.

Optimum transaction casebook

Optimum case 1: before the cutoff

Optimum case 1 focuses on before the cutoff. The first Optimum fact is: Optimum’s residential terms say recurring service payments are nonrefundable and partial subscription periods generally do not receive refunds or credits. The second Optimum fact is: Failure to return required equipment can create unreturned-equipment charges or continued service-related charges under the agreement. Place the Optimum billing-period end beside the Optimum return label and write the specific dates from both. If those documents agree, the subscriber using Optimum can explain the likely resolution from Optimum’s own terms. If they disagree, preserve both Optimum documents and ask which transaction condition controls the defined purchase or service.

Optimum case 2: after the cutoff

Optimum case 2 focuses on after the cutoff. The first Optimum fact is: A cancellation inquiry generally becomes effective at the end of the then-present billing period under the residential terms, subject to state-defined exceptions. The second Optimum fact is: Optimum provides a prepaid equipment-return process and tells customers to preserve the shipment receipt as proof of mailing. Place the Optimum Optimum equipment beside the Optimum subscription charge and write the specific dates from both. If those documents agree, the subscriber using Optimum can explain the likely resolution from Optimum’s own terms. If they disagree, preserve both Optimum documents and ask which transaction condition controls the defined purchase or service.

Optimum case 3: third-party billing

Optimum case 3 focuses on third-party billing. The first Optimum fact is: Optimum-owned equipment must be promptly returned when service ends. The second Optimum fact is: Some older device types listed in the return instructions do not need to be returned, so the subscriber using Optimum should inspect the present equipment list rather than ship every item automatically. Place the Optimum return label beside the Optimum service closure and write the specific dates from both. If those documents agree, the subscriber using Optimum can explain the likely resolution from Optimum’s own terms. If they disagree, preserve both Optimum documents and ask which transaction condition controls the defined purchase or service.

Optimum case 4: provider-caused change

Optimum case 4 focuses on provider-caused change. The first Optimum fact is: Failure to return required equipment can create unreturned-equipment charges or continued service-related charges under the agreement. The second Optimum fact is: The service cancellation and the hardware return should be tracked separately until both are reflected on the Optimum file. Place the Optimum subscription charge beside the Optimum billing-period end and write the specific dates from both. If those documents agree, the subscriber using Optimum can explain the likely resolution from Optimum’s own terms. If they disagree, preserve both Optimum documents and ask which transaction condition controls the defined purchase or service.

Optimum case 5: voluntary cancellation

Optimum case 5 focuses on voluntary cancellation. The first Optimum fact is: Optimum provides a prepaid equipment-return process and tells customers to preserve the shipment receipt as proof of mailing. The second Optimum fact is: Optimum’s residential terms say recurring service payments are nonrefundable and partial subscription periods generally do not receive refunds or credits. Place the Optimum service closure beside the Optimum Optimum equipment and write the specific dates from both. If those documents agree, the subscriber using Optimum can explain the likely resolution from Optimum’s own terms. If they disagree, preserve both Optimum documents and ask which transaction condition controls the defined purchase or service.

Optimum case 6: refund pending

Optimum case 6 focuses on refund pending. The first Optimum fact is: Some older device types listed in the return instructions do not need to be returned, so the subscriber using Optimum should inspect the present equipment list rather than ship every item automatically. The second Optimum fact is: A cancellation inquiry generally becomes effective at the end of the then-present billing period under the residential terms, subject to state-defined exceptions. Place the Optimum billing-period end beside the Optimum return label and write the specific dates from both. If those documents agree, the subscriber using Optimum can explain the likely resolution from Optimum’s own terms. If they disagree, preserve both Optimum documents and ask which transaction condition controls the defined purchase or service.

Optimum case 7: account still active

Optimum case 7 focuses on account still active. The first Optimum fact is: The service cancellation and the hardware return should be tracked separately until both are reflected on the Optimum file. The second Optimum fact is: Optimum-owned equipment must be promptly returned when service ends. Place the Optimum Optimum equipment beside the Optimum subscription charge and write the specific dates from both. If those documents agree, the subscriber using Optimum can explain the likely resolution from Optimum’s own terms. If they disagree, preserve both Optimum documents and ask which transaction condition controls the defined purchase or service.

Optimum case 8: nonrefundable product

Optimum case 8 focuses on nonrefundable product. The first Optimum fact is: Optimum’s residential terms say recurring service payments are nonrefundable and partial subscription periods generally do not receive refunds or credits. The second Optimum fact is: Failure to return required equipment can create unreturned-equipment charges or continued service-related charges under the agreement. Place the Optimum return label beside the Optimum service closure and write the specific dates from both. If those documents agree, the subscriber using Optimum can explain the likely resolution from Optimum’s own terms. If they disagree, preserve both Optimum documents and ask which transaction condition controls the defined purchase or service.

Resolution path

Optimum transaction or account identifier
the controlling date, billing cycle or event status
receipt or confirmation showing the billing-period end
screenshot of the cancellation or refund resolution
support case number if Optimum the Optimum service team handled the Optimum submission
refund, credit, settled-bill, equipment-return or access-end message

Wrong assumptions to avoid with Optimum

Do not discard the Optimum confirmation while a refund, credit, order, equipment return or settled bill is still pending.
Do not assume non-use automatically creates a Optimum refund.
Do not rely on a generic search snippet when the live Optimum account shows a transaction-defined condition.
Do not treat stopping the next Optimum renewal as proof that an earlier charge is refundable.
Do not apply a Optimum rule from another plan, rate, seller, host or billing period to this transaction.

Related RefundGuides coverage

Browse our internet cable guides and reconcile the Cox guide for another policy in the same consumer-service area.

Bottom line: Optimum residential subscriptions generally cancel at the end of the present billing period, with no standard partial-period refund and a separate requirement to return provider-owned equipment. Optimum customers should plan around the billing-period end date and then confirm exactly which boxes, gateways or accessories Optimum expects back.

Optimum casebook: transaction-defined examples

Optimum example 1: customer cancels mid-cycle

Optimum example 1 starts when customer cancels mid-cycle. The first Optimum condition is: Optimum’s residential terms say recurring service payments are nonrefundable and partial subscription periods generally do not receive refunds or credits. A second Optimum condition also matters: Optimum-owned equipment must be promptly returned when service ends. Open the Optimum billing-period end and reconcile it with the Optimum subscription charge. Write the Optimum date, amount and status from both documents. If those Optimum documents match the published conditions, the likely account outcome can be explained from those terms. If they do not match, preserve both Optimum documents and use the condition shown for the actual transaction.

Optimum example 2: billing-period end is near

Use this Optimum scenario when billing-period end is near. For this scenario, Optimum states: A cancellation inquiry generally becomes effective at the end of the then-present billing period under the residential terms, subject to state-defined exceptions. Do not ignore this related Optimum point: Failure to return required equipment can create unreturned-equipment charges or continued service-related charges under the agreement. the subscriber using Optimum should place the Optimum Optimum equipment beside the Optimum service closure and verify that both describe the same purchase, booking, subscription or service. preserve the Optimum confirmation number and the Optimum submission timestamp. That evidence lets Optimum the Optimum service team explain a remaining charge, credit, refund, access period or equipment obligation from the specific account history. preserve the Optimum evidence until the Optimum resolution is completely reflected.

Optimum example 3: equipment return label is generated

This Optimum case focuses on equipment return label is generated. The relevant Optimum rule is: Optimum-owned equipment must be promptly returned when service ends. The next Optimum rule is: Optimum provides a prepaid equipment-return process and tells customers to preserve the shipment receipt as proof of mailing. Review the Optimum return label before changing the Optimum billing-period end. documentation what the Optimum account showed immediately before the action and again after it. The difference between those two Optimum states can show whether cancellation stopped future billing, preserved access, left an order active, or created another provider-defined resolution. Use the published Optimum conditions to explain the Optimum file rather than assuming cancellation reverses every prior charge.

Optimum example 4: older equipment may not need return

Optimum example 4 starts when older equipment may not need return. The first Optimum condition is: Failure to return required equipment can create unreturned-equipment charges or continued service-related charges under the agreement. A second Optimum condition also matters: Some older device types listed in the return instructions do not need to be returned, so the subscriber using Optimum should inspect the present equipment list rather than ship every item automatically. Open the Optimum subscription charge and reconcile it with the Optimum Optimum equipment. Write the Optimum date, amount and status from both documents. If those Optimum documents match the published conditions, the likely account outcome can be explained from those terms. If they do not match, preserve both Optimum documents and use the condition shown for the actual transaction.

Optimum example 5: service ends but equipment is still outstanding

Use this Optimum scenario when service ends but equipment is still outstanding. For this scenario, Optimum states: Optimum provides a prepaid equipment-return process and tells customers to preserve the shipment receipt as proof of mailing. Do not ignore this related Optimum point: The service cancellation and the hardware return should be tracked separately until both are reflected on the Optimum file. the subscriber using Optimum should place the Optimum service closure beside the Optimum return label and verify that both describe the same purchase, booking, subscription or service. preserve the Optimum confirmation number and the Optimum submission timestamp. That evidence lets Optimum the Optimum service team explain a remaining charge, credit, refund, access period or equipment obligation from the specific account history. preserve the Optimum evidence until the Optimum resolution is completely reflected.

Optimum example 6: customer expects a partial-month credit

This Optimum case focuses on customer expects a partial-month credit. The relevant Optimum rule is: Some older device types listed in the return instructions do not need to be returned, so the subscriber using Optimum should inspect the present equipment list rather than ship every item automatically. The next Optimum rule is: Optimum’s residential terms say recurring service payments are nonrefundable and partial subscription periods generally do not receive refunds or credits. Review the Optimum billing-period end before changing the Optimum subscription charge. documentation what the Optimum account showed immediately before the action and again after it. The difference between those two Optimum states can show whether cancellation stopped future billing, preserved access, left an order active, or created another provider-defined resolution. Use the published Optimum conditions to explain the Optimum file rather than assuming cancellation reverses every prior charge.

Optimum example 7: equipment receipt is saved

Optimum example 7 starts when equipment receipt is saved. The first Optimum condition is: The service cancellation and the hardware return should be tracked separately until both are reflected on the Optimum file. A second Optimum condition also matters: A cancellation inquiry generally becomes effective at the end of the then-present billing period under the residential terms, subject to state-defined exceptions. Open the Optimum Optimum equipment and reconcile it with the Optimum service closure. Write the Optimum date, amount and status from both documents. If those Optimum documents match the published conditions, the likely account outcome can be explained from those terms. If they do not match, preserve both Optimum documents and use the condition shown for the actual transaction.

Optimum example 8: state-defined billing exception may apply

Use this Optimum scenario when state-defined billing exception may apply. For this scenario, Optimum states: Optimum’s residential terms say recurring service payments are nonrefundable and partial subscription periods generally do not receive refunds or credits. Do not ignore this related Optimum point: Optimum-owned equipment must be promptly returned when service ends. the subscriber using Optimum should place the Optimum return label beside the Optimum billing-period end and verify that both describe the same purchase, booking, subscription or service. preserve the Optimum confirmation number and the Optimum submission timestamp. That evidence lets Optimum the Optimum service team explain a remaining charge, credit, refund, access period or equipment obligation from the specific account history. preserve the Optimum evidence until the Optimum resolution is completely reflected.

Optimum example 9: customer cancels mid-cycle

This Optimum case focuses on customer cancels mid-cycle. The relevant Optimum rule is: A cancellation inquiry generally becomes effective at the end of the then-present billing period under the residential terms, subject to state-defined exceptions. The next Optimum rule is: Failure to return required equipment can create unreturned-equipment charges or continued service-related charges under the agreement. Review the Optimum subscription charge before changing the Optimum Optimum equipment. documentation what the Optimum account showed immediately before the action and again after it. The difference between those two Optimum states can show whether cancellation stopped future billing, preserved access, left an order active, or created another provider-defined resolution. Use the published Optimum conditions to explain the Optimum file rather than assuming cancellation reverses every prior charge.

Optimum example 10: billing-period end is near

Optimum example 10 starts when billing-period end is near. The first Optimum condition is: Optimum-owned equipment must be promptly returned when service ends. A second Optimum condition also matters: Optimum provides a prepaid equipment-return process and tells customers to preserve the shipment receipt as proof of mailing. Open the Optimum service closure and reconcile it with the Optimum return label. Write the Optimum date, amount and status from both documents. If those Optimum documents match the published conditions, the likely account outcome can be explained from those terms. If they do not match, preserve both Optimum documents and use the condition shown for the actual transaction.

Optimum example 11: equipment return label is generated

Use this Optimum scenario when equipment return label is generated. For this scenario, Optimum states: Failure to return required equipment can create unreturned-equipment charges or continued service-related charges under the agreement. Do not ignore this related Optimum point: Some older device types listed in the return instructions do not need to be returned, so the subscriber using Optimum should inspect the present equipment list rather than ship every item automatically. the subscriber using Optimum should place the Optimum billing-period end beside the Optimum subscription charge and verify that both describe the same purchase, booking, subscription or service. preserve the Optimum confirmation number and the Optimum submission timestamp. That evidence lets Optimum the Optimum service team explain a remaining charge, credit, refund, access period or equipment obligation from the specific account history. preserve the Optimum evidence until the Optimum resolution is completely reflected.

Optimum example 12: older equipment may not need return

This Optimum case focuses on older equipment may not need return. The relevant Optimum rule is: Optimum provides a prepaid equipment-return process and tells customers to preserve the shipment receipt as proof of mailing. The next Optimum rule is: The service cancellation and the hardware return should be tracked separately until both are reflected on the Optimum file. Review the Optimum Optimum equipment before changing the Optimum service closure. documentation what the Optimum account showed immediately before the action and again after it. The difference between those two Optimum states can show whether cancellation stopped future billing, preserved access, left an order active, or created another provider-defined resolution. Use the published Optimum conditions to explain the Optimum file rather than assuming cancellation reverses every prior charge.

Optimum example 13: service ends but equipment is still outstanding

Optimum example 13 starts when service ends but equipment is still outstanding. The first Optimum condition is: Some older device types listed in the return instructions do not need to be returned, so the subscriber using Optimum should inspect the present equipment list rather than ship every item automatically. A second Optimum condition also matters: Optimum’s residential terms say recurring service payments are nonrefundable and partial subscription periods generally do not receive refunds or credits. Open the Optimum return label and reconcile it with the Optimum billing-period end. Write the Optimum date, amount and status from both documents. If those Optimum documents match the published conditions, the likely account outcome can be explained from those terms. If they do not match, preserve both Optimum documents and use the condition shown for the actual transaction.

Optimum example 14: customer expects a partial-month credit

Use this Optimum scenario when customer expects a partial-month credit. For this scenario, Optimum states: The service cancellation and the hardware return should be tracked separately until both are reflected on the Optimum file. Do not ignore this related Optimum point: A cancellation inquiry generally becomes effective at the end of the then-present billing period under the residential terms, subject to state-defined exceptions. the subscriber using Optimum should place the Optimum subscription charge beside the Optimum Optimum equipment and verify that both describe the same purchase, booking, subscription or service. preserve the Optimum confirmation number and the Optimum submission timestamp. That evidence lets Optimum the Optimum service team explain a remaining charge, credit, refund, access period or equipment obligation from the specific account history. preserve the Optimum evidence until the Optimum resolution is completely reflected.

Optimum example 15: equipment receipt is saved

This Optimum case focuses on equipment receipt is saved. The relevant Optimum rule is: Optimum’s residential terms say recurring service payments are nonrefundable and partial subscription periods generally do not receive refunds or credits. The next Optimum rule is: Optimum-owned equipment must be promptly returned when service ends. Review the Optimum service closure before changing the Optimum return label. documentation what the Optimum account showed immediately before the action and again after it. The difference between those two Optimum states can show whether cancellation stopped future billing, preserved access, left an order active, or created another provider-defined resolution. Use the published Optimum conditions to explain the Optimum file rather than assuming cancellation reverses every prior charge.

Optimum example 16: state-defined billing exception may apply

Optimum example 16 starts when state-defined billing exception may apply. The first Optimum condition is: A cancellation inquiry generally becomes effective at the end of the then-present billing period under the residential terms, subject to state-defined exceptions. A second Optimum condition also matters: Failure to return required equipment can create unreturned-equipment charges or continued service-related charges under the agreement. Open the Optimum billing-period end and reconcile it with the Optimum subscription charge. Write the Optimum date, amount and status from both documents. If those Optimum documents match the published conditions, the likely account outcome can be explained from those terms. If they do not match, preserve both Optimum documents and use the condition shown for the actual transaction.

Optimum settled audit before closing the file

Optimum audit item 1

Optimum audit item 1 begins with the Optimum Optimum equipment. The official Optimum point to test is: A cancellation inquiry generally becomes effective at the end of the then-present billing period under the residential terms, subject to state-defined exceptions. Attach the date and amount from the live Optimum return label to that statement. Do not replace the live Optimum information with a deadline or rule remembered from a different transaction. If a later Optimum refund, credit, bill, order, ticket, equipment status or membership state differs from expectation, use this saved documentation when asking for an explanation.

Optimum audit item 2

Optimum audit item 2 begins with the Optimum return label. The official Optimum point to test is: Optimum-owned equipment must be promptly returned when service ends. Attach the date and amount from the live Optimum subscription charge to that statement. Do not replace the live Optimum information with a deadline or rule remembered from a different transaction. If a later Optimum refund, credit, bill, order, ticket, equipment status or membership state differs from expectation, use this saved documentation when asking for an explanation.

Optimum audit item 3

Optimum audit item 3 begins with the Optimum subscription charge. The official Optimum point to test is: Failure to return required equipment can create unreturned-equipment charges or continued service-related charges under the agreement. Attach the date and amount from the live Optimum service closure to that statement. Do not replace the live Optimum information with a deadline or rule remembered from a different transaction. If a later Optimum refund, credit, bill, order, ticket, equipment status or membership state differs from expectation, use this saved documentation when asking for an explanation.

Optimum audit item 4

Optimum audit item 4 begins with the Optimum service closure. The official Optimum point to test is: Optimum provides a prepaid equipment-return process and tells customers to preserve the shipment receipt as proof of mailing. Attach the date and amount from the live Optimum billing-period end to that statement. Do not replace the live Optimum information with a deadline or rule remembered from a different transaction. If a later Optimum refund, credit, bill, order, ticket, equipment status or membership state differs from expectation, use this saved documentation when asking for an explanation.

Optimum audit item 5

Optimum audit item 5 begins with the Optimum billing-period end. The official Optimum point to test is: Some older device types listed in the return instructions do not need to be returned, so the subscriber using Optimum should inspect the present equipment list rather than ship every item automatically. Attach the date and amount from the live Optimum Optimum equipment to that statement. Do not replace the live Optimum information with a deadline or rule remembered from a different transaction. If a later Optimum refund, credit, bill, order, ticket, equipment status or membership state differs from expectation, use this saved documentation when asking for an explanation.

Optimum audit item 6

Optimum audit item 6 begins with the Optimum Optimum equipment. The official Optimum point to test is: The service cancellation and the hardware return should be tracked separately until both are reflected on the Optimum file. Attach the date and amount from the live Optimum return label to that statement. Do not replace the live Optimum information with a deadline or rule remembered from a different transaction. If a later Optimum refund, credit, bill, order, ticket, equipment status or membership state differs from expectation, use this saved documentation when asking for an explanation.

Optimum audit item 7

Optimum audit item 7 begins with the Optimum return label. The official Optimum point to test is: Optimum’s residential terms say recurring service payments are nonrefundable and partial subscription periods generally do not receive refunds or credits. Attach the date and amount from the live Optimum subscription charge to that statement. Do not replace the live Optimum information with a deadline or rule remembered from a different transaction. If a later Optimum refund, credit, bill, order, ticket, equipment status or membership state differs from expectation, use this saved documentation when asking for an explanation.

Optimum audit item 8

Optimum audit item 8 begins with the Optimum subscription charge. The official Optimum point to test is: A cancellation inquiry generally becomes effective at the end of the then-present billing period under the residential terms, subject to state-defined exceptions. Attach the date and amount from the live Optimum service closure to that statement. Do not replace the live Optimum information with a deadline or rule remembered from a different transaction. If a later Optimum refund, credit, bill, order, ticket, equipment status or membership state differs from expectation, use this saved documentation when asking for an explanation.

Optimum audit item 9

Optimum audit item 9 begins with the Optimum service closure. The official Optimum point to test is: Optimum-owned equipment must be promptly returned when service ends. Attach the date and amount from the live Optimum billing-period end to that statement. Do not replace the live Optimum information with a deadline or rule remembered from a different transaction. If a later Optimum refund, credit, bill, order, ticket, equipment status or membership state differs from expectation, use this saved documentation when asking for an explanation.

Optimum audit item 10

Optimum audit item 10 begins with the Optimum billing-period end. The official Optimum point to test is: Failure to return required equipment can create unreturned-equipment charges or continued service-related charges under the agreement. Attach the date and amount from the live Optimum Optimum equipment to that statement. Do not replace the live Optimum information with a deadline or rule remembered from a different transaction. If a later Optimum refund, credit, bill, order, ticket, equipment status or membership state differs from expectation, use this saved documentation when asking for an explanation.

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