Clarks accepts eligible U.S. returns and exchanges within 45 days of purchase. The item must be unworn or unused, in original condition and packaging. Mail refunds carry a $5 deduction, while an eligible online order can be returned to a Clarks retail store free. Size or fit exchanges through the portal are also free.
Choose the route by cost and purchase channel
| Situation | Route | Cost or limit |
|---|---|---|
| Online order, refund by mail | Clarks return portal | $5 deducted; no charge for a faulty item |
| Online order, refund in store | Clarks retail store | Free and described as immediate |
| Online size/fit exchange | Clarks return portal | Free; original must reach warehouse within 14 days |
| Purchase made in a store | Clarks store | Must be returned to a store |
| Final Sale | No route | Cannot be returned or exchanged |
For a mail refund, Clarks also does not refund original shipping charges or applicable tax on those shipping charges.
The 45-day eligibility test
Clarks measures the window from the purchase date. The merchandise must remain unworn or unused and must return in original condition and packaging. Shoes should be tried on indoors, on a clean surface, with the box protected from labels or tape.
Final Sale items are excluded both online and in stores. Check the order confirmation and product page rather than assuming that every discounted pair is returnable.
How to mail an online return
- Open the official Clarks return-or-exchange portal.
- Enter the order number and billing ZIP code.
- Select the item, reason and preferred return method.
- Use the emailed QR code at the selected drop-off location or print the prepaid label.
- Pack the item with the packing slip in one secure parcel.
- Keep tracking until the refund is visible.
The $5 charge is deducted when the Returns Center processes a refund sent with the prepaid label. It does not apply to an exchange or a faulty-item return.
Free store returns for online purchases
An eligible online order can be taken to a Clarks retail store for a free immediate refund or help finding a replacement. Bring proof of purchase—such as the order email, packing slip or invoice—and the credit or debit card used for the order.
Use the official store locator because not every retailer that sells Clarks is a Clarks retail store. Purchases originally made in-store must also go back through a store rather than the online warehouse.
Before comparing footwear options, note that the Crocs return policy uses 30 days from purchase, while the Cole Haan return policy changes its mail fee after 14 days from shipment.
Clarks exchanges: a second clock starts
The portal offers a free exchange for a different size or fit. Clarks ships the replacement after the original arrives at the warehouse. The original item must be received within 14 days of the exchange request or the exchange order is canceled.
If the original arrives after cancellation, Clarks says it will refund the item after successful inspection. Availability is still important, so send the original promptly and track it.
Exchanges are not currently available for Alaska, Hawaii, U.S. territories or APO/FPO addresses. Customers in those locations can return for a refund and place another order.
Refund timeline
Clarks issues mail refunds after the warehouse receives and inspects the unworn items. Once processed, the credit should appear on the original payment account within 10 business days. Klarna refunds can take up to 14 days to show.
Keep the tracking number until the account displays the money. If the period passes, send Customer Care the order number, delivery scan and processing email.
Faulty shoes use a different route
Faulty goods within 60 days of purchase can be reported through the portal. For a fault after 60 days, Clarks instructs customers to contact Customer Care. The company may ask for the customer’s contact details, order number, description and photographs of the product from multiple angles.
Do not pay the normal $5 return deduction for a fault without checking the portal; Clarks states that the charge does not apply to faulty items.
Payments and proof
Refunds go to the original form of payment. For an in-store return of an online order, bring the card used for purchase. If Klarna financed the order, monitor both the Clarks confirmation and Klarna account so payments are not missed while the refund is pending.
If the purchaser used a gift card or more than one tender, ask the store or Customer Care how the credit will be divided before completing the return. Keep every resulting gift-card number or receipt until the full value has been restored.
Typical customer situations
The box was damaged during shipping
Photograph the shipping carton and shoe box before repacking. Contact Customer Care if the product itself is damaged; do not create a standard change-of-mind return that could trigger a fee.
The size exchange was canceled
Check whether the original reached the warehouse inside the 14-day exchange-receipt period. If it arrived later, expect a refund after inspection rather than the replacement.
The nearest store sells Clarks but is not a Clarks store
Use the Clarks locator. A department store or independent shoe shop cannot be assumed to process a Clarks.com refund.
The item says Final Sale
It cannot be returned or exchanged online or in a Clarks store under the published policy.
Official Clarks sources
Best-value route: if an eligible Clarks retail store is convenient, an online return there avoids the $5 mail deduction. If you need a new size, the free exchange works only when the original reaches the warehouse within its separate 14-day deadline.