Ann Taylor refunds eligible U.S. returns with proof of purchase to the original payment method when received within 30 days of the shipment date. After 30 days, an eligible item may receive merchandise credit at its current selling price. The prepaid mail label costs $9.95 from the return credit; qualifying online merchandise can instead be taken to an Ann Taylor store.
Start with the purchase channel
| Where you bought it | Where it can go back |
|---|---|
| AnnTaylor.com | Mail or eligible Ann Taylor store; not LOFT, LOFT Outlet or Ann Taylor Factory |
| Ann Taylor store | Ann Taylor store only |
| Ann Taylor Factory | Ann Taylor Factory only |
| International order through ESW | Authorized international mail process; not U.S. or Canadian stores |
Channel is a common reason for wasted trips. A nearby store with a similar brand name may not share the same register or inventory system. Check the banner on the receipt and use Ann Taylor’s Store Locator before leaving.
The refund changes at day 30
For online purchases, the current policy measures 30 days from shipment, not delivery. Proof-of-purchase returns received on time receive the price paid to the original form of payment or may be handled as an exchange in store. A gift return received inside that period is issued as an Online E-Gift Certificate for the amount paid by the sender.
After 30 days, Ann Taylor may credit the item’s current selling price as merchandise credit or allow an in-store exchange. That amount can be lower than the original price. Without proof of purchase, the same current-selling-price approach applies, and merchandise that is Final Sale at the time of return may be refused.
Condition requirements
Standard returns must be unworn and unwashed. Defective merchandise can also be presented for review. Keep tags, packaging and the order email. Maternity and Swimwear Collections have store-return exceptions, so follow the instructions shown for the exact item rather than assuming every AnnTaylor.com product is accepted over a store counter.
Final Sale is conclusive: merchandise marked Final Sale, online or in store, is sold as-is, cannot be returned or exchanged and is not eligible for a price adjustment.
Two ways to use the online return portal
Option 1: prepare a store return
- Open the return portal and select Visit A Store.
- Select the items and complete the requested steps.
- Open or print the email containing the return slip and QR code.
- Bring the merchandise and slip to the chosen Ann Taylor store.
This route avoids the $9.95 prepaid-label deduction and gives the associate a scannable connection to the online order.
Option 2: ship with the generated label
- Select shipment, complete the item choices and print the invoice.
- Pack the merchandise in original condition with the printed packing slip.
- Cover all old tracking labels and attach the new label.
- Use the carrier identified on the label and keep the receipt.
Ann Taylor deducts $9.95 when its prepaid label is used. You may buy your own postage, but the company warns that bypassing the online link can cause a much slower refund. If self-shipping, verify the current address on the official page and use a tracked carrier.
Troubleshooting an order that will not appear
Wait 24 hours after the entire order has been delivered, enter the same email used at checkout, copy the order number exactly and make sure you are on Ann Taylor’s site rather than another brand site. Split shipments can delay portal availability because the system waits for the full order status.
Store receipts, gift receipts and identification
An in-store purchase with a valid original receipt returned within 30 days of purchase receives the price paid to the original method or an exchange. A valid gift or exchange receipt within 30 days provides merchandise credit or exchange. More than 30 days later, the current selling price is used. Receipt-free store returns also use the current selling price, and photo identification is required to receive or redeem store merchandise credit.
Price adjustments are separate
Ann Taylor allows one price adjustment on full-price merchandise within seven days of the original purchase date with a valid receipt. That is not a return. A Final Sale item is not eligible, and international orders do not receive price adjustments.
How split shipments affect the deadline
An order can arrive in more than one package. Record the shipment date attached to each item and do not assume the last box extends every deadline. The portal may wait until the full order shows delivered before enabling returns, which is why Ann Taylor advises allowing 24 hours after final delivery. If that delay approaches day 30, save screenshots and contact support immediately.
Rewards and partial returns
If Reward Certificates funded the purchase, the result can differ from a normal card refund. The published customer-service page says a full-order return can generate a replacement Reward Certificate, while returning only part of the order may forfeit the reward value and not restore points. Review the reward allocation before choosing which items to send back.
International orders follow stricter routing
International returns must be received within 30 days of shipment with the original receipt and require a Return Merchandise Authorization obtained through support. They cannot go to Ann Taylor, Ann Taylor Factory, LOFT or Outlet stores in the United States or Canada. International fees vary by country, so use the table currently published by Ann Taylor.
Compare the longer credit window in the Anthropologie return policy. For a 60-day standard period with a smaller listed mail deduction, see the Chico’s return policy.
Official Ann Taylor resources
Best approach: decide within 30 days of shipment, keep proof of purchase and use a valid Ann Taylor store when possible. If mailing, start in the portal, account for the $9.95 deduction and keep tracking until the refund email and credit arrive.