Returning wellness products can get complicated when a brand uses account credits, condition-based refunds, subscription orders, and product-specific rules. This guide breaks down the Young Living return process for U.S. shoppers and brand partners in a practical format so you can quickly understand what happens if you want a refund, exchange, warranty replacement, or cancellation. It also highlights common friction points such as opened products, incomplete kits, promotional gifts, return authorization requirements, subscription-related fees, and return shipping costs. Whether you are trying to decide if a purchase is still returnable, wondering how refunds are issued, or looking for the fastest support route, this page is designed to help you make a cleaner, lower-risk decision before you send anything back.
The Young Living return policy generally gives customers up to 90 days from the purchase date, but the outcome depends heavily on timing, product condition, and order type. Early returns may qualify for a refund to the original payment method, while later returns often shift to account credit and may include deductions.
Quick Answer: Can You Return Items to Young Living?
Yes, Young Living generally allows returns within 90 days of purchase. During the first 30 days, unopened and resalable items may qualify for a refund to the original payment method, excluding shipping. Opened items in that window usually receive account credit instead. From day 31 to day 90, returns move to account credit and may include a 10% handling fee, shipping deductions, and prorating for used products.
Quick Facts Table
| Policy Area | What to Know |
|---|---|
| Refund Window | Up to 90 days from purchase date |
| Receipt Requirement | Order lookup is typically tied to the account, but an RMA number is required for returns |
| Refund Method | 0–30 days unopened/resalable: original payment method less shipping; 0–30 days opened/used: account credit less shipping; 31–90 days: account credit with 10% handling fee and shipping deduction, plus prorating for opened items |
| Exchanges Allowed | Yes, mainly for damaged or defective products, often after contacting Customer Care for an RMA |
| Restocking Fees | 10% handling fee for day 31–90 returns; 25% restocking fee for certain Loyalty Rewards returns |
| Online vs In-Store Differences | Cash purchases at physical locations are generally refunded as account credit, not cash; mail returns usually require customer-paid shipping unless the company made an error or approved a defect claim |
Policy Snapshot
Return window: 90 days from purchase date
Receipt requirement: Order details can usually be found in the account, but returns should be tied to an RMA number
Refund method: Original payment refund is generally limited to unopened, resalable items returned within 30 days
Exchanges: Available for documented damage or defects
Restocking fees: 10% handling fee for many day 31–90 returns; 25% restocking fee for certain Loyalty Rewards returns
Official Return Policy Overview
Young Living allows most returns within 90 days, but the refund outcome changes based on when you return the product and whether it is opened. The most favorable result usually applies within the first 30 days for unopened, resalable items. After that, returns typically shift to account credit with deductions.
Under the standard structure, unopened and resalable items returned within the first 30 days may qualify for a refund to the original payment method, excluding original shipping charges. If the item has been opened or used during that same 30-day period, the purchase price is generally applied as account credit instead of a cash-equivalent refund, and shipping charges are still excluded.
From day 31 through day 90, Young Living generally issues account credit rather than refunding the original payment method. In that later window, the purchase price is typically reduced by shipping charges and a 10% handling fee. If the returned product is opened, the credit is also prorated based on how much product remains. That means a partially used bottle may only receive partial credit before the 10% fee and shipping deductions are applied.
Condition matters. Unopened status is closely tied to seal integrity, and resalable condition can also depend on outer packaging. Torn kit boxes, missing accessories, or incomplete collections can create problems. If you are returning a kit or bundle, the expectation is that it goes back as a complete unit.
Young Living also separates standard dissatisfaction returns from company-error or defect claims. Standard returns usually require the customer to cover return shipping. By contrast, documented defect cases may qualify for a pre-paid shipping label. For policy details, customers should review the official return policy.
Holiday Return Policy
No separate extended holiday return program was clearly verified here. Instead, Young Living’s standard 90-day return window appears to function as the practical holiday return period for many purchases, which can cover late-season buying without a separate holiday-only policy announcement.
That standard 90-day framework is important for gift buyers because it can stretch well beyond a typical retail return window. Still, customers should watch for exclusions involving promotional items, kits, free gifts, or products with usage-based deductions. If seasonal policies change, they should be checked directly on the official return policy page. Policies are subject to change; we recommend verifying directly with the retailer.
Exceptions to the Young Living Return Policy
- ✕Promotional items, coupons, recycle bags, and free gifts are generally treated as final sale or must be returned when tied to a qualifying order that is being sent back.
- ✕If a free promotional item is not returned with the qualifying order, its retail value may be deducted from the refund or account credit.
- ✕Kits and collections must generally be returned as complete units. Partial kit returns are not eligible for partial refunds or exchanges.
- ✕Products purchased using points are generally ineligible for returns or exchanges.
- ✕Opened or used products can move into reduced-credit treatment instead of qualifying for an original-payment refund.
These exceptions exist to control abuse, preserve product integrity, and prevent bundle manipulation. If a product is defective instead of unwanted, a warranty or defect claim may be the better path. If a return seems blocked because of a kit issue, seal status, or promotional value deduction, contacting support early can help clarify whether an exchange or alternative resolution is available.
Warranty Coverage Explained
Young Living generally distinguishes between ordinary dissatisfaction returns and product defect claims. Non-electrical defect claims often need to be raised quickly after delivery, while certain electrical products such as diffusers may carry a one-year warranty for defects under normal use.
For non-electrical items, such as leaking bottles or broken glass components, claims are often expected within 48 hours to 7 days of delivery. That short timeline matters because waiting too long can shift the issue from a damage claim into a standard return conversation. For electrical appliances like diffusers, the company generally offers a one-year warranty against defects under normal use.
Proof of purchase is still important, even when orders can be found through the account system. In many cases, customers are told to contact Customer Care and obtain an RMA number before sending anything back. Young Living may repair, replace, or otherwise assess the item depending on the product and the nature of the problem.
If a device is tested and found to be working properly, the customer may be charged for shipping costs tied to the diagnostic process or have the product returned at their expense. That makes documentation helpful. Photos, order details, and a clear description of the defect can reduce friction before the item is shipped.
Step-by-Step Return Process
In-Store Returns
- ✓Bring the item, account or order information, and any packaging or kit components that originally came with the purchase.
- ✓Ask staff at the Experience Center or service counter how the return should be processed, especially if the original purchase used cash.
- ✓Expect the product to be checked for seal condition, completeness, and resalable status before the refund method is determined.
- ✓If there is any disagreement about eligibility, ask whether the issue should be routed through Customer Care or handled as a defect claim instead.
Online / Mail Returns
- ✓Contact Customer Care first and obtain a Return Merchandise Authorization (RMA) number before shipping the return.
- ✓Write or display the RMA clearly on the outside of the package so the warehouse can match it to the return request.
- ✓Use protective packaging, include all kit components if the item was sold as a set, and remove old shipping labels before drop-off.
- ✓Standard dissatisfaction returns usually require the customer to pay return shipping. Approved defect cases may receive a pre-paid label.
- ✓After the warehouse receives and inspects the return, processing typically takes 3 to 5 business days. Original-payment refunds may then take an additional 5 to 10 business days to appear, depending on the financial institution.
Refund Methods by Payment Type
Young Living does not use one refund method for every return. The payment type, product condition, and timing all matter. Some returns go back to the original payment method, while others are issued as account credit, and cash purchases at physical locations are typically not refunded in cash.
Credit card and similar electronic payment refunds are usually available only for unopened, resalable items returned within 30 days, less original shipping charges. Once a return falls into the opened-item category or later time window, the company typically shifts the value to account credit instead.
Cash has a separate rule. Cash payments made at Experience Centers or events are generally refunded as account credit rather than cash. This can surprise customers who expect a physical refund, so it is worth understanding before making an in-person purchase.
For mixed-payment orders involving account credit and another payment method, the company may apply the refund to account credit first or allocate it according to the original split. Products purchased with points are generally not eligible for returns or exchanges. When a refund to the original payment method does apply, warehouse processing usually takes 3 to 5 business days, followed by an additional 5 to 10 business days for bank or card posting.
In-Store vs Mail Return Comparison
| Factor | In-Store / Experience Center | Mail Return |
|---|---|---|
| Speed | Can be faster for intake and initial review | Slower because product must travel to and be inspected at the warehouse |
| Refund Timeline | Outcome still depends on policy tier and payment method | Processing typically 3 to 5 business days after receipt; original-payment posting may take 5 to 10 business days more |
| Fees / Shipping Responsibility | Cash purchases are generally refunded as account credit | Customer usually pays return shipping unless the company made an error or approved a defect claim |
| Convenience | Helpful if a location is nearby and you want direct staff interaction | Better for customers outside Utah-area facilities or those returning warehouse orders |
| Best For | Questions about condition, kits, and payment-method treatment | Standard account-based returns and defect claims started through Customer Care |
Cancellation Policy
Young Living order cancellation is time-sensitive. Once an order reaches the warehouse and moves into fulfillment, cancellation is generally no longer possible. At that stage, the customer usually has to wait for delivery and then use the return process instead.
The practical issue is speed. Orders often enter pending or processing status quickly, which leaves a narrow window for intervention. Customers trying to cancel should act immediately and contact support rather than waiting for a self-service option. The main support number used for this is 1-800-371-3515.
If the order is successfully stopped before fulfillment, the refund is typically processed back to the original payment method, though certain electronic payment fees may be non-refundable. Once the order has shipped, the return rules take over, which can mean lost shipping charges and possible deductions depending on the product and timing.
Shipping Policy
Young Living uses multiple carriers in the United States and generally quotes standard delivery in the 5 to 10 business day range. Expedited shipping may be available, but it does not remove the normal 3 to 5 day processing period before the order leaves the warehouse.
The company uses a multi-carrier model that includes UPS, FedEx, and USPS for domestic fulfillment and last-mile delivery. The stated standard delivery window is usually 5 to 10 business days, although peak periods can create delays. A common customer pain point is assuming that faster shipping speed means same-day dispatch. Here, that is not the case because warehouse handling can still take 3 to 5 days before the carrier receives the package.
Return shipping is another important detail. For standard dissatisfaction returns, the customer typically pays the cost of mailing the package back. If the return is due to a documented company error or a verified defect, a pre-paid label may be offered. Customers looking for carrier and shipping details can review the official shipping policy.
Customer Service & Contact Information
Young Living provides phone, live chat, tech support, email support for Spanish-language assistance, and online contact resources. The main customer service number is 1-800-371-3515. Tech support uses 1-800-794-8158, and the international line is 1-801-418-8900. Spanish-language support can be reached at apoyo@youngliving.com.
Support availability follows Mountain Time. Phone support is available Monday–Friday, 6:00 am to 8:00 pm MT and Saturday, 7:00 am to 5:00 pm MT. Live chat runs Monday–Friday, 6:00 am to 12:00 am MT, Saturday, 7:00 am to 5:00 pm MT, and Sunday, 1:30 pm to 12:00 am MT. The help and contact hub is available through the official contact page.
Quick Connect Support Table
| Support Type | Contact Method | Availability and & Customer Support Hours |
|---|---|---|
| Main Support | 1-800-371-3515 | Mon–Fri: 6:00 am–8:00 pm MT; Sat: 7:00 am–5:00 pm MT |
| International Support | 1-801-418-8900 | Check support routing via main contact channels |
| Tech Support | 1-800-794-8158 | Used for app, login, and website issues |
| Spanish Support | apoyo@youngliving.com | Dedicated Spanish-language support |
| Live Chat | Official live chat/contact page | Mon–Fri: 6:00 am–12:00 am MT; Sat: 7:00 am–5:00 pm MT; Sun: 1:30 pm–12:00 am MT |
Store Hours / Store Timings
Young Living does not operate a broad network of standard retail stores. Instead, it uses Experience Centers and Will Call locations. Verified Utah-area facility hours listed here are Monday–Friday, 9:00 am to 5:30 pm MT for the Global Headquarters, Lehi Will Call, Spanish Fork Will Call, and the Experience Center at the headquarters lobby. For the latest location details, customers should use the store locator and contact page.
Practical Tips Based on Common Retail Practices
- ✓Keep seals, boxes, inserts, and kit components together until you know you are keeping the order.
- ✓Save order confirmations and take screenshots of account details so you can request an RMA without delay.
- ✓Photograph damaged items and outer packaging as soon as the shipment arrives, especially for leak or breakage claims.
- ✓Review whether your order was one-time or part of Loyalty Rewards before the processing date to avoid the 25% restocking issue.
- ✓Start returns early rather than near the end of the 90-day window, especially if the product is opened or the order involved a gift or promotion.
Reasons a Return May Be Denied
- ✕The return is submitted after the 90-day window.
- ✕The package arrives without a valid RMA number tied to the return request.
- ✕Kit or collection items are missing, making the return incomplete.
- ✕Packaging is too damaged for the item to be considered resalable.
- ✕Promotional or free-gift items tied to the order are not returned when required.
- ✕The account shows excessive return activity that the company views as abuse.
Return Denial Prevention Tips
- ✓Request the RMA before shipping and place it clearly on the outside of the package.
- ✓Return items promptly while you still have access to the more favorable first-30-day rules.
- ✓Do not separate kits or discard inserts, accessories, or branded boxes.
- ✓Use tracked shipping when you are responsible for mailing the item back.
- ✓Keep records of photos, tracking, and chat or email confirmations in case the timeline is disputed.
Edge Case Scenarios
Lost receipt: A paper receipt may not be essential if the order is connected to your Young Living account, phone number, email address, or member information. Even so, the return still needs an RMA number, and warehouse matching remains important.
Opened items: Opened products are not treated the same way as unopened, resalable items. In the first 30 days, they generally shift to account credit instead of an original-payment refund. After day 30, they may also be prorated based on the amount remaining.
Gift returns: If the order involved a qualifying free gift or promotion, the promotional item may also need to be returned. Otherwise, its retail value can be deducted from the refund or credit.
Damaged or defective items: Move quickly. Non-electrical damage claims may need to be raised within 48 hours to 7 days of delivery. Clear photos and prompt contact with Customer Care can help preserve the claim.
Late returns: Once the order is outside the 90-day window, it is generally ineligible. If the problem is product failure rather than dissatisfaction, check whether a warranty path still applies.
Warranty replacement vs refund: If the item is defective, a replacement or warranty resolution may be more realistic than a standard refund, especially for diffusers and other electrical products.
Official Policy Source
- ✓Official return policy
- ✓Official shipping policy
- ✓Official contact page and help center
- ✓U.S. policies and procedures
Social Media Channels
Frequently Asked Questions
How long do I have to return Young Living products?
Young Living generally allows returns within 90 days of the purchase date. The first 30 days are usually the most favorable because unopened, resalable items may qualify for a refund to the original payment method. After that, returns commonly shift to account credit with additional deductions.
Can I return opened Young Living items?
Yes, opened items may still be returnable within the broader 90-day window, but the refund treatment changes. In the first 30 days, opened items usually receive account credit instead of an original-payment refund. Later returns may also be prorated based on how much product remains.
Who pays return shipping?
For standard dissatisfaction returns, the customer typically pays the return shipping cost. If the return is due to a documented company error or an approved defect claim, Young Living may provide a pre-paid shipping label. That distinction can affect the overall value of the return.
Do I need an RMA number?
Yes, the return process generally requires a Return Merchandise Authorization number. Even when the company can find your order in the account system, the warehouse still needs the package linked to the approved return request. Shipping a package without that identifier can lead to delays or rejection.
What happens if I return a Loyalty Rewards order?
Certain Loyalty Rewards returns can be more expensive than standard returns. A 25% restocking fee may apply, and returning that type of order can also cause unused reward points to be forfeited and the consecutive participation count to reset. Check those terms before mailing the package back.
What should I do if my item arrived damaged or defective?
Contact Customer Care as soon as possible and document the issue with photos. Non-electrical claims may need to be made within 48 hours to 7 days of delivery, while some electrical items such as diffusers may carry a one-year defect warranty under normal use.
How long does a Young Living refund take?
Once the warehouse receives and inspects the return, processing typically takes 3 to 5 business days. If the refund goes back to the original payment method, it may take another 5 to 10 business days to appear depending on your bank or card issuer.
Key Takeaways
- ✓Young Living generally offers a 90-day return window, but only unopened, resalable items returned within 30 days typically qualify for an original-payment refund.
- ✓Returns from day 31 to day 90 usually become account credit and may include a 10% handling fee, shipping deductions, and prorating for opened products.
- ✓Loyalty Rewards returns can carry a 25% restocking fee and may affect reward points and participation status.
- ✓RMA numbers, complete kit contents, intact packaging, and fast action on defect claims can make the difference between approval and denial.
- ✓Support is available by phone, live chat, and contact page, with core customer service hours listed in Mountain Time.