Tommy's Express Membership Cancellation Guide: Renewal Date, No

Direct answer: Tommy’s Express members should verify the next billing date for each vehicle before canceling, especially when several vehicles use separate subscriptions. Tommy’s Express Unlimited subscriptions should be canceled before the next renewal date, with no prorated refund and wash access continuing through the rest of the paid billing period.

Table of Contents

Start with the recorded Tommy’s Express purchase

This guide was researched on 2026-09-08 using Tommy’s Express official source 1 and Tommy’s Express official source 2 and Tommy’s Express official source 3. Reopen the live Tommy’s Express policy before a time-sensitive action because deadlines, product names, fees and account controls can change. Continued wash access after cancellation can simply reflect the already-paid month.

Provider rules

Tommy’s Express rule 1: Unlimited subscription

A member can also switch from Unlimited to PayPerWash, with the subscription staying active until the active billing period ends before pay-per-wash billing takes over. line up that statement with the wash member on Tommy’s Express’s actual Unlimited subscription. Write down the relevant date, status and amount so the rule is attached to one Tommy’s Express purchase rather than to a different product.

A useful Tommy’s Express account note for this point includes the recorded Tommy’s Express purchase identifier, the controlling date and the amount tied to the Unlimited subscription. If Tommy’s Express assistance later reviews the matter, those details make it easier to explain one account event instead of a broad cancellation complaint.

How Tommy’s Express treats the billing date

Tommy’s Express says the Unlimited subscription renews monthly on the original signup date. store a screenshot of the Tommy’s Express billing date before changing the Tommy’s Express transaction page. If the Tommy’s Express status later looks different, the before-and-after evidence can show which condition was in effect.

A useful Tommy’s Express account note for this point includes the recorded Tommy’s Express purchase identifier, the controlling date and the amount tied to the billing date. If Tommy’s Express assistance later reviews the matter, those details make it easier to explain one account event instead of a broad cancellation complaint.

Tommy’s Express policy checkpoint 3

Tommy’s Express says deactivation does not create a prorated refund for the unused portion of the active month. For Tommy’s Express, the practical question is whether the live vehicle plan matches this condition. If it does not, another provider-individual condition may control.

A useful Tommy’s Express account note for this point includes the recorded Tommy’s Express purchase identifier, the controlling date and the amount tied to the vehicle plan. If Tommy’s Express assistance later reviews the matter, those details make it easier to explain one account event instead of a broad cancellation complaint.

Reading the Tommy’s Express PayPerWash switch

Each vehicle’s Unlimited subscription needs to be canceled separately. store a screenshot of the Tommy’s Express PayPerWash switch before changing the Tommy’s Express transaction page. If the Tommy’s Express status later looks different, the before-and-after evidence can show which condition was in effect.

A useful Tommy’s Express account note for this point includes the recorded Tommy’s Express purchase identifier, the controlling date and the amount tied to the PayPerWash switch. If Tommy’s Express assistance later reviews the matter, those details make it easier to explain one account event instead of a broad cancellation complaint.

Tommy’s Express rule 5: paid month

The app cancellation path uses the vehicle menu and Deactivate Plan or Cancel Plan workflow, followed by confirmation. store a screenshot of the Tommy’s Express paid month before changing the Tommy’s Express transaction page. If the Tommy’s Express status later looks different, the before-and-after evidence can show which condition was in effect.

A useful Tommy’s Express account note for this point includes the recorded Tommy’s Express purchase identifier, the controlling date and the amount tied to the paid month. If Tommy’s Express assistance later reviews the matter, those details make it easier to explain one account event instead of a broad cancellation complaint.

How Tommy’s Express treats the Unlimited subscription

Members should cancel or pause before the next billing date to avoid another monthly charge. store a screenshot of the Tommy’s Express Unlimited subscription before changing the Tommy’s Express transaction page. If the Tommy’s Express status later looks different, the before-and-after evidence can show which condition was in effect.

Tommy’s Express policy checkpoint 7

After cancellation in the middle of a paid month, the member can continue to wash through the remainder of that billing period. For Tommy’s Express, the practical question is whether the live billing date matches this condition. If it does not, another provider-individual condition may control.

Cancellation path

Continued wash access after cancellation can simply reflect the already-paid month. For Tommy’s Express, connect that point to the billing date and preserve the Tommy’s Express transaction page state before submitting a change.

Vehicle-level subscriptions can require separate cancellation for each vehicle. For Tommy’s Express, connect that point to the Unlimited subscription and preserve the Tommy’s Express transaction page state before submitting a change.

Membership cancellation normally stops the next renewal rather than refunding the active paid period. For Tommy’s Express, connect that point to the PayPerWash switch and preserve the Tommy’s Express transaction page state before submitting a change.

Refund or credit analysis

Open the Tommy’s Express account, booking, order or service evidence and identify the precise Unlimited subscription.
Find the date or status that controls the Tommy’s Express change and note the time zone or billing cycle if one matters.
Identify who processed the payment and whether another host, property, seller, venue, app store or partner controls part of the cancellation.
Read the Tommy’s Express condition attached to this precise transaction, including any nonrefundable term, refund window, billing-period rule or equipment duty.
Before confirming the change, capture any refund, credit, fee, access-end date, last bill or status that Tommy’s Express shows.
Complete the Tommy’s Express cancellation or refund route using Tommy’s Express’s accepted channel.
preserve the last Tommy’s Express confirmation and recheck the Tommy’s Express transaction page later so the financial status and account status match.

Common edge cases

Another party controls part of the recorded Tommy’s Express purchase

The receipt or confirmation points to a host, property, seller, venue, partner or app store. Use the Tommy’s Express paid month as the anchor. The app cancellation path uses the vehicle menu and Deactivate Plan or Cancel Plan workflow, followed by confirmation. line up the timestamp and account status with that condition before predicting the amount returned by Tommy’s Express or last account status.

Cancellation is confirmed but money or access remains

the Tommy’s Express transaction page shows cancellation while a charge, credit, service period, order or equipment obligation still remains. Use the Tommy’s Express billing date as the anchor. A member can also switch from Unlimited to PayPerWash, with the subscription staying active until the active billing period ends before pay-per-wash billing takes over. line up the timestamp and account status with that condition before predicting the amount returned by Tommy’s Express or last account status.

the account change at Tommy’s Express is early

the wash member on Tommy’s Express is still before the relevant deadline or billing boundary. Use the Tommy’s Express PayPerWash switch as the anchor. Tommy’s Express says the Unlimited subscription renews monthly on the original signup date. line up the timestamp and account status with that condition before predicting the amount returned by Tommy’s Express or last account status.

The important window has passed

the recorded Tommy’s Express purchase has already renewed, started, processed, or crossed its refund cutoff. Use the Tommy’s Express Unlimited subscription as the anchor. Members should cancel or pause before the next billing date to avoid another monthly charge. line up the timestamp and account status with that condition before predicting the amount returned by Tommy’s Express or last account status.

Tommy’s Express transaction casebook

Tommy’s Express case 1: before the cutoff

Tommy’s Express case 1 focuses on before the cutoff. The first Tommy’s Express fact is: Tommy’s Express says the Unlimited subscription renews monthly on the original signup date. The second Tommy’s Express fact is: Tommy’s Express says deactivation does not create a prorated refund for the unused portion of the active month. Place the Tommy’s Express Unlimited subscription beside the Tommy’s Express vehicle plan and write the precise dates from both. If those evidence files agree, the wash member on Tommy’s Express can explain the likely status from Tommy’s Express’s own terms. If they disagree, preserve both Tommy’s Express evidence files and ask which transaction condition controls the individual purchase or service.

Tommy’s Express case 2: after the cutoff

Tommy’s Express case 2 focuses on after the cutoff. The first Tommy’s Express fact is: Members should cancel or pause before the next billing date to avoid another monthly charge. The second Tommy’s Express fact is: Each vehicle’s Unlimited subscription needs to be canceled separately. Place the Tommy’s Express billing date beside the Tommy’s Express PayPerWash switch and write the precise dates from both. If those evidence files agree, the wash member on Tommy’s Express can explain the likely status from Tommy’s Express’s own terms. If they disagree, preserve both Tommy’s Express evidence files and ask which transaction condition controls the individual purchase or service.

Tommy’s Express case 3: third-party billing

Tommy’s Express case 3 focuses on third-party billing. The first Tommy’s Express fact is: After cancellation in the middle of a paid month, the member can continue to wash through the remainder of that billing period. The second Tommy’s Express fact is: The app cancellation path uses the vehicle menu and Deactivate Plan or Cancel Plan workflow, followed by confirmation. Place the Tommy’s Express vehicle plan beside the Tommy’s Express paid month and write the precise dates from both. If those evidence files agree, the wash member on Tommy’s Express can explain the likely status from Tommy’s Express’s own terms. If they disagree, preserve both Tommy’s Express evidence files and ask which transaction condition controls the individual purchase or service.

Tommy’s Express case 4: provider-caused change

Tommy’s Express case 4 focuses on provider-caused change. The first Tommy’s Express fact is: Tommy’s Express says deactivation does not create a prorated refund for the unused portion of the active month. The second Tommy’s Express fact is: A member can also switch from Unlimited to PayPerWash, with the subscription staying active until the active billing period ends before pay-per-wash billing takes over. Place the Tommy’s Express PayPerWash switch beside the Tommy’s Express Unlimited subscription and write the precise dates from both. If those evidence files agree, the wash member on Tommy’s Express can explain the likely status from Tommy’s Express’s own terms. If they disagree, preserve both Tommy’s Express evidence files and ask which transaction condition controls the individual purchase or service.

Tommy’s Express case 5: voluntary cancellation

Tommy’s Express case 5 focuses on voluntary cancellation. The first Tommy’s Express fact is: Each vehicle’s Unlimited subscription needs to be canceled separately. The second Tommy’s Express fact is: Tommy’s Express says the Unlimited subscription renews monthly on the original signup date. Place the Tommy’s Express paid month beside the Tommy’s Express billing date and write the precise dates from both. If those evidence files agree, the wash member on Tommy’s Express can explain the likely status from Tommy’s Express’s own terms. If they disagree, preserve both Tommy’s Express evidence files and ask which transaction condition controls the individual purchase or service.

Tommy’s Express case 6: refund pending

Tommy’s Express case 6 focuses on refund pending. The first Tommy’s Express fact is: The app cancellation path uses the vehicle menu and Deactivate Plan or Cancel Plan workflow, followed by confirmation. The second Tommy’s Express fact is: Members should cancel or pause before the next billing date to avoid another monthly charge. Place the Tommy’s Express Unlimited subscription beside the Tommy’s Express vehicle plan and write the precise dates from both. If those evidence files agree, the wash member on Tommy’s Express can explain the likely status from Tommy’s Express’s own terms. If they disagree, preserve both Tommy’s Express evidence files and ask which transaction condition controls the individual purchase or service.

Tommy’s Express case 7: account still active

Tommy’s Express case 7 focuses on account still active. The first Tommy’s Express fact is: A member can also switch from Unlimited to PayPerWash, with the subscription staying active until the active billing period ends before pay-per-wash billing takes over. The second Tommy’s Express fact is: After cancellation in the middle of a paid month, the member can continue to wash through the remainder of that billing period. Place the Tommy’s Express billing date beside the Tommy’s Express PayPerWash switch and write the precise dates from both. If those evidence files agree, the wash member on Tommy’s Express can explain the likely status from Tommy’s Express’s own terms. If they disagree, preserve both Tommy’s Express evidence files and ask which transaction condition controls the individual purchase or service.

Tommy’s Express case 8: nonrefundable product

Tommy’s Express case 8 focuses on nonrefundable product. The first Tommy’s Express fact is: Tommy’s Express says the Unlimited subscription renews monthly on the original signup date. The second Tommy’s Express fact is: Tommy’s Express says deactivation does not create a prorated refund for the unused portion of the active month. Place the Tommy’s Express vehicle plan beside the Tommy’s Express paid month and write the precise dates from both. If those evidence files agree, the wash member on Tommy’s Express can explain the likely status from Tommy’s Express’s own terms. If they disagree, preserve both Tommy’s Express evidence files and ask which transaction condition controls the individual purchase or service.

Closing checklist

support case number if Tommy’s Express Tommy’s Express assistance handled the account change at Tommy’s Express
refund, credit, last-bill, equipment-return or access-end message
the controlling date, billing cycle or event status
screenshot of the cancellation or refund status
Tommy’s Express transaction or account identifier
receipt or confirmation showing the Unlimited subscription

Wrong assumptions to avoid with Tommy’s Express

Do not treat stopping the next Tommy’s Express renewal as proof that an earlier charge is refundable.
Do not apply a Tommy’s Express rule from another plan, rate, seller, host or billing period to this transaction.
Do not assume non-use automatically creates a Tommy’s Express refund.
Do not discard the Tommy’s Express confirmation while a refund, credit, order, equipment return or last bill is still pending.
Do not rely on a generic search snippet when the live Tommy’s Express account shows a transaction-individual condition.

Related RefundGuides coverage

Browse our car wash memberships guides and line up the Quick Quack Car Wash guide for another policy in the same consumer-service area.

Bottom line: Tommy’s Express Unlimited subscriptions should be canceled before the next renewal date, with no prorated refund and wash access continuing through the rest of the paid billing period. Tommy’s Express members should verify the next billing date for each vehicle before canceling, especially when several vehicles use separate subscriptions.

Tommy’s Express casebook: transaction-individual examples

Tommy’s Express example 1: member cancels before billing date

Tommy’s Express example 1 starts when member cancels before billing date. The first Tommy’s Express condition is: Tommy’s Express says the Unlimited subscription renews monthly on the original signup date. A second Tommy’s Express condition also matters: After cancellation in the middle of a paid month, the member can continue to wash through the remainder of that billing period. Open the Tommy’s Express Unlimited subscription and line up it with the Tommy’s Express PayPerWash switch. Write the Tommy’s Express date, amount and status from both evidence files. If those Tommy’s Express evidence files match the published conditions, the likely account outcome can be explained from those terms. If they do not match, preserve both Tommy’s Express evidence files and use the condition shown for the actual transaction.

Tommy’s Express example 2: member cancels after renewal

Use this Tommy’s Express scenario when member cancels after renewal. For this scenario, Tommy’s Express states: Members should cancel or pause before the next billing date to avoid another monthly charge. Do not ignore this related Tommy’s Express point: Tommy’s Express says deactivation does not create a prorated refund for the unused portion of the active month. the wash member on Tommy’s Express should place the Tommy’s Express billing date beside the Tommy’s Express paid month and verify that both describe the same purchase, booking, subscription or service. store the Tommy’s Express confirmation number and the account change at Tommy’s Express timestamp. That evidence lets Tommy’s Express Tommy’s Express assistance explain a remaining charge, credit, refund, access period or equipment obligation from the precise account history. store the Tommy’s Express evidence until the Tommy’s Express status is completely reflected.

Tommy’s Express example 3: member switches to PayPerWash

This Tommy’s Express case focuses on member switches to PayPerWash. The relevant Tommy’s Express rule is: After cancellation in the middle of a paid month, the member can continue to wash through the remainder of that billing period. The next Tommy’s Express rule is: Each vehicle’s Unlimited subscription needs to be canceled separately. Review the Tommy’s Express vehicle plan before changing the Tommy’s Express Unlimited subscription. evidence what the Tommy’s Express account showed immediately before the action and again after it. The difference between those two Tommy’s Express states can show whether cancellation stopped future billing, preserved access, left an order active, or created another provider-individual status. Use the published Tommy’s Express conditions to explain the Tommy’s Express transaction page rather than assuming cancellation reverses every prior charge.

Tommy’s Express example 4: member has several vehicles

Tommy’s Express example 4 starts when member has several vehicles. The first Tommy’s Express condition is: Tommy’s Express says deactivation does not create a prorated refund for the unused portion of the active month. A second Tommy’s Express condition also matters: The app cancellation path uses the vehicle menu and Deactivate Plan or Cancel Plan workflow, followed by confirmation. Open the Tommy’s Express PayPerWash switch and line up it with the Tommy’s Express billing date. Write the Tommy’s Express date, amount and status from both evidence files. If those Tommy’s Express evidence files match the published conditions, the likely account outcome can be explained from those terms. If they do not match, preserve both Tommy’s Express evidence files and use the condition shown for the actual transaction.

Tommy’s Express example 5: one vehicle plan is canceled

Use this Tommy’s Express scenario when one vehicle plan is canceled. For this scenario, Tommy’s Express states: Each vehicle’s Unlimited subscription needs to be canceled separately. Do not ignore this related Tommy’s Express point: A member can also switch from Unlimited to PayPerWash, with the subscription staying active until the active billing period ends before pay-per-wash billing takes over. the wash member on Tommy’s Express should place the Tommy’s Express paid month beside the Tommy’s Express vehicle plan and verify that both describe the same purchase, booking, subscription or service. store the Tommy’s Express confirmation number and the account change at Tommy’s Express timestamp. That evidence lets Tommy’s Express Tommy’s Express assistance explain a remaining charge, credit, refund, access period or equipment obligation from the precise account history. store the Tommy’s Express evidence until the Tommy’s Express status is completely reflected.

Tommy’s Express example 6: paid month still has wash access

This Tommy’s Express case focuses on paid month still has wash access. The relevant Tommy’s Express rule is: The app cancellation path uses the vehicle menu and Deactivate Plan or Cancel Plan workflow, followed by confirmation. The next Tommy’s Express rule is: Tommy’s Express says the Unlimited subscription renews monthly on the original signup date. Review the Tommy’s Express Unlimited subscription before changing the Tommy’s Express PayPerWash switch. evidence what the Tommy’s Express account showed immediately before the action and again after it. The difference between those two Tommy’s Express states can show whether cancellation stopped future billing, preserved access, left an order active, or created another provider-individual status. Use the published Tommy’s Express conditions to explain the Tommy’s Express transaction page rather than assuming cancellation reverses every prior charge.

Tommy’s Express example 7: member expects proration

Tommy’s Express example 7 starts when member expects proration. The first Tommy’s Express condition is: A member can also switch from Unlimited to PayPerWash, with the subscription staying active until the active billing period ends before pay-per-wash billing takes over. A second Tommy’s Express condition also matters: Members should cancel or pause before the next billing date to avoid another monthly charge. Open the Tommy’s Express billing date and line up it with the Tommy’s Express paid month. Write the Tommy’s Express date, amount and status from both evidence files. If those Tommy’s Express evidence files match the published conditions, the likely account outcome can be explained from those terms. If they do not match, preserve both Tommy’s Express evidence files and use the condition shown for the actual transaction.

Tommy’s Express example 8: subscription is paused rather than canceled

Use this Tommy’s Express scenario when subscription is paused rather than canceled. For this scenario, Tommy’s Express states: Tommy’s Express says the Unlimited subscription renews monthly on the original signup date. Do not ignore this related Tommy’s Express point: After cancellation in the middle of a paid month, the member can continue to wash through the remainder of that billing period. the wash member on Tommy’s Express should place the Tommy’s Express vehicle plan beside the Tommy’s Express Unlimited subscription and verify that both describe the same purchase, booking, subscription or service. store the Tommy’s Express confirmation number and the account change at Tommy’s Express timestamp. That evidence lets Tommy’s Express Tommy’s Express assistance explain a remaining charge, credit, refund, access period or equipment obligation from the precise account history. store the Tommy’s Express evidence until the Tommy’s Express status is completely reflected.

Tommy’s Express example 9: member cancels before billing date

This Tommy’s Express case focuses on member cancels before billing date. The relevant Tommy’s Express rule is: Members should cancel or pause before the next billing date to avoid another monthly charge. The next Tommy’s Express rule is: Tommy’s Express says deactivation does not create a prorated refund for the unused portion of the active month. Review the Tommy’s Express PayPerWash switch before changing the Tommy’s Express billing date. evidence what the Tommy’s Express account showed immediately before the action and again after it. The difference between those two Tommy’s Express states can show whether cancellation stopped future billing, preserved access, left an order active, or created another provider-individual status. Use the published Tommy’s Express conditions to explain the Tommy’s Express transaction page rather than assuming cancellation reverses every prior charge.

Tommy’s Express example 10: member cancels after renewal

Tommy’s Express example 10 starts when member cancels after renewal. The first Tommy’s Express condition is: After cancellation in the middle of a paid month, the member can continue to wash through the remainder of that billing period. A second Tommy’s Express condition also matters: Each vehicle’s Unlimited subscription needs to be canceled separately. Open the Tommy’s Express paid month and line up it with the Tommy’s Express vehicle plan. Write the Tommy’s Express date, amount and status from both evidence files. If those Tommy’s Express evidence files match the published conditions, the likely account outcome can be explained from those terms. If they do not match, preserve both Tommy’s Express evidence files and use the condition shown for the actual transaction.

Tommy’s Express example 11: member switches to PayPerWash

Use this Tommy’s Express scenario when member switches to PayPerWash. For this scenario, Tommy’s Express states: Tommy’s Express says deactivation does not create a prorated refund for the unused portion of the active month. Do not ignore this related Tommy’s Express point: The app cancellation path uses the vehicle menu and Deactivate Plan or Cancel Plan workflow, followed by confirmation. the wash member on Tommy’s Express should place the Tommy’s Express Unlimited subscription beside the Tommy’s Express PayPerWash switch and verify that both describe the same purchase, booking, subscription or service. store the Tommy’s Express confirmation number and the account change at Tommy’s Express timestamp. That evidence lets Tommy’s Express Tommy’s Express assistance explain a remaining charge, credit, refund, access period or equipment obligation from the precise account history. store the Tommy’s Express evidence until the Tommy’s Express status is completely reflected.

Tommy’s Express example 12: member has several vehicles

This Tommy’s Express case focuses on member has several vehicles. The relevant Tommy’s Express rule is: Each vehicle’s Unlimited subscription needs to be canceled separately. The next Tommy’s Express rule is: A member can also switch from Unlimited to PayPerWash, with the subscription staying active until the active billing period ends before pay-per-wash billing takes over. Review the Tommy’s Express billing date before changing the Tommy’s Express paid month. evidence what the Tommy’s Express account showed immediately before the action and again after it. The difference between those two Tommy’s Express states can show whether cancellation stopped future billing, preserved access, left an order active, or created another provider-individual status. Use the published Tommy’s Express conditions to explain the Tommy’s Express transaction page rather than assuming cancellation reverses every prior charge.

Tommy’s Express example 13: one vehicle plan is canceled

Tommy’s Express example 13 starts when one vehicle plan is canceled. The first Tommy’s Express condition is: The app cancellation path uses the vehicle menu and Deactivate Plan or Cancel Plan workflow, followed by confirmation. A second Tommy’s Express condition also matters: Tommy’s Express says the Unlimited subscription renews monthly on the original signup date. Open the Tommy’s Express vehicle plan and line up it with the Tommy’s Express Unlimited subscription. Write the Tommy’s Express date, amount and status from both evidence files. If those Tommy’s Express evidence files match the published conditions, the likely account outcome can be explained from those terms. If they do not match, preserve both Tommy’s Express evidence files and use the condition shown for the actual transaction.

Tommy’s Express example 14: paid month still has wash access

Use this Tommy’s Express scenario when paid month still has wash access. For this scenario, Tommy’s Express states: A member can also switch from Unlimited to PayPerWash, with the subscription staying active until the active billing period ends before pay-per-wash billing takes over. Do not ignore this related Tommy’s Express point: Members should cancel or pause before the next billing date to avoid another monthly charge. the wash member on Tommy’s Express should place the Tommy’s Express PayPerWash switch beside the Tommy’s Express billing date and verify that both describe the same purchase, booking, subscription or service. store the Tommy’s Express confirmation number and the account change at Tommy’s Express timestamp. That evidence lets Tommy’s Express Tommy’s Express assistance explain a remaining charge, credit, refund, access period or equipment obligation from the precise account history. store the Tommy’s Express evidence until the Tommy’s Express status is completely reflected.

Tommy’s Express example 15: member expects proration

This Tommy’s Express case focuses on member expects proration. The relevant Tommy’s Express rule is: Tommy’s Express says the Unlimited subscription renews monthly on the original signup date. The next Tommy’s Express rule is: After cancellation in the middle of a paid month, the member can continue to wash through the remainder of that billing period. Review the Tommy’s Express paid month before changing the Tommy’s Express vehicle plan. evidence what the Tommy’s Express account showed immediately before the action and again after it. The difference between those two Tommy’s Express states can show whether cancellation stopped future billing, preserved access, left an order active, or created another provider-individual status. Use the published Tommy’s Express conditions to explain the Tommy’s Express transaction page rather than assuming cancellation reverses every prior charge.

Tommy’s Express example 16: subscription is paused rather than canceled

Tommy’s Express example 16 starts when subscription is paused rather than canceled. The first Tommy’s Express condition is: Members should cancel or pause before the next billing date to avoid another monthly charge. A second Tommy’s Express condition also matters: Tommy’s Express says deactivation does not create a prorated refund for the unused portion of the active month. Open the Tommy’s Express Unlimited subscription and line up it with the Tommy’s Express PayPerWash switch. Write the Tommy’s Express date, amount and status from both evidence files. If those Tommy’s Express evidence files match the published conditions, the likely account outcome can be explained from those terms. If they do not match, preserve both Tommy’s Express evidence files and use the condition shown for the actual transaction.

Tommy’s Express last audit before closing the file

Tommy’s Express audit item 1

Tommy’s Express audit item 1 begins with the Tommy’s Express billing date. The official Tommy’s Express point to test is: Members should cancel or pause before the next billing date to avoid another monthly charge. Attach the date and amount from the live Tommy’s Express vehicle plan to that statement. Do not replace the live Tommy’s Express information with a deadline or rule remembered from a different transaction. If a later Tommy’s Express refund, credit, bill, order, ticket, equipment status or membership state differs from expectation, use this saved evidence when asking for an explanation.

Tommy’s Express audit item 2

Tommy’s Express audit item 2 begins with the Tommy’s Express vehicle plan. The official Tommy’s Express point to test is: After cancellation in the middle of a paid month, the member can continue to wash through the remainder of that billing period. Attach the date and amount from the live Tommy’s Express PayPerWash switch to that statement. Do not replace the live Tommy’s Express information with a deadline or rule remembered from a different transaction. If a later Tommy’s Express refund, credit, bill, order, ticket, equipment status or membership state differs from expectation, use this saved evidence when asking for an explanation.

Tommy’s Express audit item 3

Tommy’s Express audit item 3 begins with the Tommy’s Express PayPerWash switch. The official Tommy’s Express point to test is: Tommy’s Express says deactivation does not create a prorated refund for the unused portion of the active month. Attach the date and amount from the live Tommy’s Express paid month to that statement. Do not replace the live Tommy’s Express information with a deadline or rule remembered from a different transaction. If a later Tommy’s Express refund, credit, bill, order, ticket, equipment status or membership state differs from expectation, use this saved evidence when asking for an explanation.

Tommy’s Express audit item 4

Tommy’s Express audit item 4 begins with the Tommy’s Express paid month. The official Tommy’s Express point to test is: Each vehicle’s Unlimited subscription needs to be canceled separately. Attach the date and amount from the live Tommy’s Express Unlimited subscription to that statement. Do not replace the live Tommy’s Express information with a deadline or rule remembered from a different transaction. If a later Tommy’s Express refund, credit, bill, order, ticket, equipment status or membership state differs from expectation, use this saved evidence when asking for an explanation.

Tommy’s Express audit item 5

Tommy’s Express audit item 5 begins with the Tommy’s Express Unlimited subscription. The official Tommy’s Express point to test is: The app cancellation path uses the vehicle menu and Deactivate Plan or Cancel Plan workflow, followed by confirmation. Attach the date and amount from the live Tommy’s Express billing date to that statement. Do not replace the live Tommy’s Express information with a deadline or rule remembered from a different transaction. If a later Tommy’s Express refund, credit, bill, order, ticket, equipment status or membership state differs from expectation, use this saved evidence when asking for an explanation.

Tommy’s Express audit item 6

Tommy’s Express audit item 6 begins with the Tommy’s Express billing date. The official Tommy’s Express point to test is: A member can also switch from Unlimited to PayPerWash, with the subscription staying active until the active billing period ends before pay-per-wash billing takes over. Attach the date and amount from the live Tommy’s Express vehicle plan to that statement. Do not replace the live Tommy’s Express information with a deadline or rule remembered from a different transaction. If a later Tommy’s Express refund, credit, bill, order, ticket, equipment status or membership state differs from expectation, use this saved evidence when asking for an explanation.

Tommy’s Express audit item 7

Tommy’s Express audit item 7 begins with the Tommy’s Express vehicle plan. The official Tommy’s Express point to test is: Tommy’s Express says the Unlimited subscription renews monthly on the original signup date. Attach the date and amount from the live Tommy’s Express PayPerWash switch to that statement. Do not replace the live Tommy’s Express information with a deadline or rule remembered from a different transaction. If a later Tommy’s Express refund, credit, bill, order, ticket, equipment status or membership state differs from expectation, use this saved evidence when asking for an explanation.

Tommy’s Express audit item 8

Tommy’s Express audit item 8 begins with the Tommy’s Express PayPerWash switch. The official Tommy’s Express point to test is: Members should cancel or pause before the next billing date to avoid another monthly charge. Attach the date and amount from the live Tommy’s Express paid month to that statement. Do not replace the live Tommy’s Express information with a deadline or rule remembered from a different transaction. If a later Tommy’s Express refund, credit, bill, order, ticket, equipment status or membership state differs from expectation, use this saved evidence when asking for an explanation.

Tommy’s Express audit item 9

Tommy’s Express audit item 9 begins with the Tommy’s Express paid month. The official Tommy’s Express point to test is: After cancellation in the middle of a paid month, the member can continue to wash through the remainder of that billing period. Attach the date and amount from the live Tommy’s Express Unlimited subscription to that statement. Do not replace the live Tommy’s Express information with a deadline or rule remembered from a different transaction. If a later Tommy’s Express refund, credit, bill, order, ticket, equipment status or membership state differs from expectation, use this saved evidence when asking for an explanation.

Tommy’s Express audit item 10

Tommy’s Express audit item 10 begins with the Tommy’s Express Unlimited subscription. The official Tommy’s Express point to test is: Tommy’s Express says deactivation does not create a prorated refund for the unused portion of the active month. Attach the date and amount from the live Tommy’s Express billing date to that statement. Do not replace the live Tommy’s Express information with a deadline or rule remembered from a different transaction. If a later Tommy’s Express refund, credit, bill, order, ticket, equipment status or membership state differs from expectation, use this saved evidence when asking for an explanation.

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