Todoist customers should start with the specific software subscription receipt, not with a general expectation about refunds. Todoist distinguishes nonrefundable monthly plans from yearly Pro and Business payments that can qualify for a 30-day refund. The working annual-plan refund file for Todoist should contain the purchase date, renewal or service date, billing owner and present status. Do not count a voucher as cash without confirmation. Maintain the store transaction log until the yearly-plan refund is shown in both the Todoist account and the payment log. The official Todoist sources at the end were reviewed on 2026-09-13; a newer live term should control a later transaction.
Todoist quick decision map
| Decision item | Todoist check |
|---|---|
| Service or plan | software subscription |
| Question to answer | Todoist yearly-plan 30-day refund |
| First published Todoist condition | Todoist says monthly Pro and Business payments are not refundable on cancellation except where applicable consumer law requires otherwise. |
| First action | Identify monthly versus yearly billing and whether the payment was made directly or through an app store. |
| Working file | annual-plan refund file |
| Evidence item | store transaction log |
| Expected issue to reconcile | yearly-plan refund |
Read the Todoist conditions in four passes
Todoist policy point 1: Todoist says monthly Pro and Business payments are not refundable on cancellat
Todoist says monthly Pro and Business payments are not refundable on cancellation except where applicable consumer law requires otherwise. In the annual-plan refund file, audit the Todoist software subscription against the receipt, then mark the Todoist date that controls the yearly-plan refund. This Todoist checkpoint should be applied only to the software subscription described in the receipt; the annual-plan refund file should show why this Todoist policy point belongs to this Todoist transaction. Use the store transaction log to maintain the Todoist evidence attached to one software subscription case; that makes the yearly-plan refund easier to trace later.
For this Todoist policy point, the practical follow-through is: Open Todoist Settings and Subscription, then use Cancel plan for a direct Pro subscription. For Todoist, mark the billing owner inside the annual-plan refund file before asking about the yearly-plan refund; store billing can change who handles the money. If the Todoist page and the Todoist account disagree, the store transaction log should preserve both versions before help team is contacted. Before the yearly-plan refund is considered final, audit the Todoist confirmation with the payment or access log tied to this software subscription.
Todoist policy point 2: Yearly plans are refundable when the eligible payment is canceled within 30 da
Yearly plans are refundable when the eligible payment is canceled within 30 days of purchase or renewal; Todoist’s billing FAQ states this for yearly plans. In the annual-plan refund file, map the Todoist software subscription against the receipt, then capture the Todoist date that controls the yearly-plan refund. This Todoist checkpoint should be applied only to the software subscription described in the receipt; the annual-plan refund file should show why this Todoist policy point belongs to this Todoist transaction. Use the store transaction log to maintain the Todoist evidence attached to one software subscription case; that makes the yearly-plan refund easier to trace later.
For this Todoist policy point, the practical follow-through is: For an eligible yearly direct payment inside 30 days, choose the immediate cancellation and refund option when it is displayed. For Todoist, capture the billing owner inside the annual-plan refund file before asking about the yearly-plan refund; store billing can change who handles the money. If the Todoist page and the Todoist account disagree, the store transaction log should preserve both versions before help team is contacted. Before the yearly-plan refund is considered final, map the Todoist confirmation with the payment or access log tied to this software subscription.
Todoist policy point 3: For a direct yearly Pro subscription inside the refund window, Todoist provide
For a direct yearly Pro subscription inside the refund window, Todoist provides a self-service cancellation path that includes an immediate cancellation and refund option. In the annual-plan refund file, match the Todoist software subscription against the receipt, then enter the Todoist date that controls the yearly-plan refund. This Todoist checkpoint should be applied only to the software subscription described in the receipt; the annual-plan refund file should show why this Todoist policy point belongs to this Todoist transaction. Use the store transaction log to maintain the Todoist evidence attached to one software subscription case; that makes the yearly-plan refund easier to trace later.
For this Todoist policy point, the practical follow-through is: Use the platform-specific process for Apple, Google Play or Microsoft Store purchases. For Todoist, enter the billing owner inside the annual-plan refund file before asking about the yearly-plan refund; store billing can change who handles the money. If the Todoist page and the Todoist account disagree, the store transaction log should preserve both versions before help team is contacted. Before the yearly-plan refund is considered final, match the Todoist confirmation with the payment or access log tied to this software subscription.
Todoist policy point 4: Apple, Google Play and Microsoft Store purchases can follow different refund h
Apple, Google Play and Microsoft Store purchases can follow different refund handling; Apple refund submissions go to Apple, while Microsoft Store purchases are described as nonrefundable by Todoist’s guidance. In the annual-plan refund file, compare the Todoist software subscription against the receipt, then add the Todoist date that controls the yearly-plan refund. This Todoist checkpoint should be applied only to the software subscription described in the receipt; the annual-plan refund file should show why this Todoist policy point belongs to this Todoist transaction. Use the store transaction log to maintain the Todoist evidence attached to one software subscription case; that makes the yearly-plan refund easier to trace later.
For this Todoist policy point, the practical follow-through is: Preserve the cancellation Todoist confirmation, receipt and any refund reference. For Todoist, add the billing owner inside the annual-plan refund file before asking about the yearly-plan refund; store billing can change who handles the money. If the Todoist page and the Todoist account disagree, the store transaction log should preserve both versions before help team is contacted. Before the yearly-plan refund is considered final, compare the Todoist confirmation with the payment or access log tied to this software subscription.
Complete the Todoist cancellation or refund path
Step 1 — Identify the specific purchase
Identify monthly versus yearly billing and whether the payment was made directly or through an app store. The annual-plan refund file should connect this Todoist action to the following published Todoist condition: For a direct yearly Pro subscription inside the refund window, Todoist provides a self-service cancellation path that includes an immediate cancellation and refund option. The store transaction log should show what Todoist displayed after the action, while the annual-plan refund file should preserve the earlier software subscription status for comparison. Do not treat cancellation as a refund promise; the store transaction log should remain tied to one Todoist transaction.
If Todoist gives a transaction-specific exception, mark that explanation in the store transaction log and maintain the annual-plan refund file unchanged for the original timeline. After this Todoist step, reconcile the new account Todoist status with the receipt and mark any amount, access date, credit, voucher, final Todoist bill or refund that belongs to the yearly-plan refund. Only then should the annual-plan refund file advance to the next Todoist checkpoint.
Step 2 — Fix the controlling Todoist date
Open Todoist Settings and Subscription, then use Cancel plan for a direct Pro subscription. The annual-plan refund file should connect this Todoist action to the following published Todoist condition: Apple, Google Play and Microsoft Store purchases can follow different refund handling; Apple refund submissions go to Apple, while Microsoft Store purchases are described as nonrefundable by Todoist’s guidance. The store transaction log should show what Todoist displayed after the action, while the annual-plan refund file should preserve the earlier software subscription status for comparison. Do not apply a first-purchase policy point to a renewal; the store transaction log should remain tied to one Todoist transaction.
If Todoist gives a transaction-specific exception, capture that explanation in the store transaction log and maintain the annual-plan refund file unchanged for the original timeline. After this Todoist step, cross-check the new account Todoist status with the receipt and capture any amount, access date, credit, voucher, final Todoist bill or refund that belongs to the yearly-plan refund. Only then should the annual-plan refund file advance to the next Todoist checkpoint.
Step 3 — Use the correct billing route
For an eligible yearly direct payment inside 30 days, choose the immediate cancellation and refund option when it is displayed. The annual-plan refund file should connect this Todoist action to the following published Todoist condition: Todoist says monthly Pro and Business payments are not refundable on cancellation except where applicable consumer law requires otherwise. The store transaction log should show what Todoist displayed after the action, while the annual-plan refund file should preserve the earlier software subscription status for comparison. Do not borrow a deadline from another provider; the store transaction log should remain tied to one Todoist transaction.
If Todoist gives a transaction-specific exception, enter that explanation in the store transaction log and maintain the annual-plan refund file unchanged for the original timeline. After this Todoist step, line up the new account Todoist status with the receipt and enter any amount, access date, credit, voucher, final Todoist bill or refund that belongs to the yearly-plan refund. Only then should the annual-plan refund file advance to the next Todoist checkpoint.
Step 4 — Submit the Todoist account change
Use the platform-specific process for Apple, Google Play or Microsoft Store purchases. The annual-plan refund file should connect this Todoist action to the following published Todoist condition: Yearly plans are refundable when the eligible payment is canceled within 30 days of purchase or renewal; Todoist’s billing FAQ states this for yearly plans. The store transaction log should show what Todoist displayed after the action, while the annual-plan refund file should preserve the earlier software subscription status for comparison. Do not assume the billing store is irrelevant; the store transaction log should remain tied to one Todoist transaction.
If Todoist gives a transaction-specific exception, add that explanation in the store transaction log and maintain the annual-plan refund file unchanged for the original timeline. After this Todoist step, test the new account Todoist status with the receipt and add any amount, access date, credit, voucher, final Todoist bill or refund that belongs to the yearly-plan refund. Only then should the annual-plan refund file advance to the next Todoist checkpoint.
Step 5 — Preserve the Todoist transaction evidence
Preserve the cancellation Todoist confirmation, receipt and any refund reference. The annual-plan refund file should connect this Todoist action to the following published Todoist condition: For a direct yearly Pro subscription inside the refund window, Todoist provides a self-service cancellation path that includes an immediate cancellation and refund option. The store transaction log should show what Todoist displayed after the action, while the annual-plan refund file should preserve the earlier software subscription status for comparison. Do not repeat the case before preserving the first outcome; the store transaction log should remain tied to one Todoist transaction.
If Todoist gives a transaction-specific exception, place that explanation in the store transaction log and maintain the annual-plan refund file unchanged for the original timeline. After this Todoist step, confirm the new account Todoist status with the receipt and place any amount, access date, credit, voucher, final Todoist bill or refund that belongs to the yearly-plan refund. Only then should the annual-plan refund file advance to the next Todoist checkpoint.
Step 6 — Confirm the financial or access end state
After cancellation, verify the paid features end on the expected date or immediately when an immediate-refund option was used. The annual-plan refund file should connect this Todoist action to the following published Todoist condition: Apple, Google Play and Microsoft Store purchases can follow different refund handling; Apple refund submissions go to Apple, while Microsoft Store purchases are described as nonrefundable by Todoist’s guidance. The store transaction log should show what Todoist displayed after the action, while the annual-plan refund file should preserve the earlier software subscription status for comparison. Do not discard the receipt while money is unresolved; the store transaction log should remain tied to one Todoist transaction.
If Todoist gives a transaction-specific exception, file that explanation in the store transaction log and maintain the annual-plan refund file unchanged for the original timeline. After this Todoist step, trace the new account Todoist status with the receipt and file any amount, access date, credit, voucher, final Todoist bill or refund that belongs to the yearly-plan refund. Only then should the annual-plan refund file advance to the next Todoist checkpoint.
When the Todoist answer changes with timing or channel
An early case
For Todoist, scenario 1 starts with this Todoist policy point: Todoist says monthly Pro and Business payments are not refundable on cancellation except where applicable consumer law requires otherwise. The same Todoist case also has this Todoist condition: Yearly plans are refundable when the eligible payment is canceled within 30 days of purchase or renewal; Todoist’s billing FAQ states this for yearly plans. The annual-plan refund file should place both provisions beside the real dates instead of choosing one sentence in isolation. The next Todoist action is: Use the platform-specific process for Apple, Google Play or Microsoft Store purchases. Put the response into the store transaction log; the yearly-plan refund should follow the Todoist transaction-specific Todoist terms, not a category-wide assumption.
A case near the Todoist cutoff
For Todoist, scenario 2 starts with this Todoist policy point: Yearly plans are refundable when the eligible payment is canceled within 30 days of purchase or renewal; Todoist’s billing FAQ states this for yearly plans. The same Todoist case also has this Todoist condition: For a direct yearly Pro subscription inside the refund window, Todoist provides a self-service cancellation path that includes an immediate cancellation and refund option. The annual-plan refund file should place both provisions beside the real dates instead of choosing one sentence in isolation. The next Todoist action is: Preserve the cancellation Todoist confirmation, receipt and any refund reference. Put the response into the store transaction log; the yearly-plan refund should follow the Todoist transaction-specific Todoist terms, not a category-wide assumption.
A successful cancellation with money still pending
For Todoist, scenario 3 starts with this Todoist policy point: For a direct yearly Pro subscription inside the refund window, Todoist provides a self-service cancellation path that includes an immediate cancellation and refund option. The same Todoist case also has this Todoist condition: Apple, Google Play and Microsoft Store purchases can follow different refund handling; Apple refund submissions go to Apple, while Microsoft Store purchases are described as nonrefundable by Todoist’s guidance. The annual-plan refund file should place both provisions beside the real dates instead of choosing one sentence in isolation. The next Todoist action is: After cancellation, verify the paid features end on the expected date or immediately when an immediate-refund option was used. Put the response into the store transaction log; the yearly-plan refund should follow the Todoist transaction-specific Todoist terms, not a category-wide assumption.
A third-party or store-billed purchase
For Todoist, scenario 4 starts with this Todoist policy point: Apple, Google Play and Microsoft Store purchases can follow different refund handling; Apple refund submissions go to Apple, while Microsoft Store purchases are described as nonrefundable by Todoist’s guidance. The same Todoist case also has this Todoist condition: Todoist says monthly Pro and Business payments are not refundable on cancellation except where applicable consumer law requires otherwise. The annual-plan refund file should place both provisions beside the real dates instead of choosing one sentence in isolation. The next Todoist action is: Identify monthly versus yearly billing and whether the payment was made directly or through an app store. Put the response into the store transaction log; the yearly-plan refund should follow the Todoist transaction-specific Todoist terms, not a category-wide assumption.
Audit the Todoist account after the case
- Todoist should show an effective Todoist date or present plan, booking, service or membership status; copy that value into the annual-plan refund file.
- The store transaction log should contain the dated Todoist cancellation, stop-service, downgrade or refund notice rather than only a browser history entry.
- For the yearly-plan refund, compare the Todoist status with the original charge, voucher, account credit, final Todoist bill or access-end log that actually applies.
- If Todoist still shows renewal or an unresolved balance, maintain the annual-plan refund file open and ask about that specific line instead of restarting the whole process.
- When the Todoist financial status settles, archive the store transaction log with the software subscription receipt so a later renewal or billing question has a clean history.
Questions about this Todoist policy
Which Todoist date should be checked first?
The annual-plan refund file should begin with the event named in the first official Todoist condition: Todoist says monthly Pro and Business payments are not refundable on cancellation except where applicable consumer law requires otherwise. Pair that statement with the real software subscription date before acting.
Does a Todoist cancellation automatically mean a refund?
No. The Todoist account change and the yearly-plan refund are separate. The second policy condition is relevant here: Yearly plans are refundable when the eligible payment is canceled within 30 days of purchase or renewal; Todoist’s billing FAQ states this for yearly plans.
What should be retained from Todoist?
The store transaction log should include the receipt, dated action and final billing or access status. A useful operational instruction is: Preserve the cancellation Todoist confirmation, receipt and any refund reference.
What if Todoist shows a different outcome?
Maintain the first Todoist confirmation. Compare it with this Todoist policy point: For a direct yearly Pro subscription inside the refund window, Todoist provides a self-service cancellation path that includes an immediate cancellation and refund option. Then complete this verification action: After cancellation, verify the paid features end on the expected date or immediately when an immediate-refund option was used.
When should Todoist help team be contacted?
Contact Todoist when the annual-plan refund file shows a specific mismatch that the self-service flow does not resolve. Send the store transaction log for that Todoist transaction instead of starting an unrelated second case.
Related RefundGuides pages for this Todoist case
These RefundGuides pages provide process comparisons for the annual-plan refund file. They do not replace the official Todoist terms that determine the yearly-plan refund.
- Notion Cancellation & Refund Guide: 3-Day Monthly, 30-Day Annual and Member Charges
- Quizlet Subscription Cancellation & Refund Guide: Renewal Cutoff, Direct Billing and App Stores
- ClickUp Refund Guide: 30-Day First Paid Plan Guarantee, Add-Ons and Auto-Renewal
Official Todoist sources reviewed
These official Todoist pages were reviewed on 2026-09-13. Check them again before a new software subscription case because Todoist can change deadlines, billing routes, fees, access conditions or refund procedures.