Direct answer: The first StubHub question is event status: officially canceled and not rescheduled, or still expected to happen later. StubHub’s marketplace terms distinguish an event that is canceled and not rescheduled from an event that is merely postponed or changed.
Identify the product first
This guide was researched on 2026-09-08 using StubHub official source 1. Reopen the live StubHub policy before a time-sensitive action because deadlines, product names, fees and account controls can change. Most marketplace ticket sales are last unless a individual guarantee or add-on creates an exception.
Cancellation mechanics
How StubHub treats the event status
StubHub says that when an event is canceled and not rescheduled, it removes the event and related listings and notifies buyers and sellers. For StubHub, the practical question is whether the live event status matches this condition. If it does not, another provider-individual condition may control.
A useful StubHub account note for this point includes the recorded StubHub purchase identifier, the controlling date and the amount tied to the event status. If StubHub assistance later reviews the matter, those details make it easier to explain one account event instead of a broad cancellation complaint.
StubHub policy checkpoint 2
For a canceled event, the buyer receives a full refund or credit for a future purchase as determined under StubHub’s terms, unless a refund is required by law. Treat this as a StubHub condition to test, not as a universal promise. Another rate, purchase channel, event status or billing period can produce a different outcome.
A useful StubHub account note for this point includes the recorded StubHub purchase identifier, the controlling date and the amount tied to the buyer ticket. If StubHub assistance later reviews the matter, those details make it easier to explain one account event instead of a broad cancellation complaint.
Reading the StubHub canceled-event notice
StubHub can require the buyer to retain or return the tickets when the seller needs them back to obtain a promoter refund. store a screenshot of the StubHub canceled-event notice before changing the StubHub transaction page. If the StubHub status later looks different, the before-and-after evidence can show which condition was in effect.
A useful StubHub account note for this point includes the recorded StubHub purchase identifier, the controlling date and the amount tied to the canceled-event notice. If StubHub assistance later reviews the matter, those details make it easier to explain one account event instead of a broad cancellation complaint.
StubHub rule 4: ticket return instruction
A buyer should not discard physical or otherwise returnable tickets until StubHub’s cancellation instructions are complete. line up that statement with the ticket buyer on StubHub’s actual ticket return instruction. Write down the relevant date, status and amount so the rule is attached to one StubHub purchase rather than to a different product.
A useful StubHub account note for this point includes the recorded StubHub purchase identifier, the controlling date and the amount tied to the ticket return instruction. If StubHub assistance later reviews the matter, those details make it easier to explain one account event instead of a broad cancellation complaint.
How StubHub treats the future credit
A postponed event is not automatically treated the same as a canceled and non-rescheduled event. For StubHub, the practical question is whether the live future credit matches this condition. If it does not, another provider-individual condition may control.
A useful StubHub account note for this point includes the recorded StubHub purchase identifier, the controlling date and the amount tied to the future credit. If StubHub assistance later reviews the matter, those details make it easier to explain one account event instead of a broad cancellation complaint.
StubHub policy checkpoint 6
StubHub’s marketplace process can depend on whether the seller has already been paid, but the buyer’s cancellation resolution is still handled through the canceled-event workflow. store a screenshot of the StubHub event status before changing the StubHub transaction page. If the StubHub status later looks different, the before-and-after evidence can show which condition was in effect.
A useful StubHub account note for this point includes the recorded StubHub purchase identifier, the controlling date and the amount tied to the event status. If StubHub assistance later reviews the matter, those details make it easier to explain one account event instead of a broad cancellation complaint.
What remains after cancellation
Most marketplace ticket sales are last unless a individual guarantee or add-on creates an exception. For StubHub, connect that point to the ticket return instruction and preserve the StubHub transaction page state before submitting a change.
An official cancellation is different from a postponement or a personal inability to attend. For StubHub, connect that point to the ticket return instruction and preserve the StubHub transaction page state before submitting a change.
Event status and purchase channel should be confirmed before expecting a refund. For StubHub, connect that point to the canceled-event notice and preserve the StubHub transaction page state before submitting a change.
Refund scenarios
- Open the StubHub account, booking, order or service evidence and identify the precise event status.
- Find the date or status that controls the StubHub change and note the time zone or billing cycle if one matters.
- Identify who processed the payment and whether another host, property, seller, venue, app store or partner controls part of the cancellation.
- Read the StubHub condition attached to this precise transaction, including any nonrefundable term, refund window, billing-period rule or equipment duty.
- Before confirming the change, capture any refund, credit, fee, access-end date, last bill or status that StubHub shows.
- Complete the StubHub cancellation or refund route using StubHub’s accepted channel.
- preserve the last StubHub confirmation and recheck the StubHub transaction page later so the financial status and account status match.
Proof to store
Another party controls part of the recorded StubHub purchase
The receipt or confirmation points to a host, property, seller, venue, partner or app store. Use the StubHub future credit as the anchor. A postponed event is not automatically treated the same as a canceled and non-rescheduled event. line up the timestamp and account status with that condition before predicting the amount returned by StubHub or last account status.
Cancellation is confirmed but money or access remains
the StubHub transaction page shows cancellation while a charge, credit, service period, order or equipment obligation still remains. Use the StubHub buyer ticket as the anchor. StubHub’s marketplace process can depend on whether the seller has already been paid, but the buyer’s cancellation resolution is still handled through the canceled-event workflow. line up the timestamp and account status with that condition before predicting the amount returned by StubHub or last account status.
the account change at StubHub is early
the ticket buyer on StubHub is still before the relevant deadline or billing boundary. Use the StubHub ticket return instruction as the anchor. StubHub says that when an event is canceled and not rescheduled, it removes the event and related listings and notifies buyers and sellers. line up the timestamp and account status with that condition before predicting the amount returned by StubHub or last account status.
The important window has passed
the recorded StubHub purchase has already renewed, started, processed, or crossed its refund cutoff. Use the StubHub event status as the anchor. For a canceled event, the buyer receives a full refund or credit for a future purchase as determined under StubHub’s terms, unless a refund is required by law. line up the timestamp and account status with that condition before predicting the amount returned by StubHub or last account status.
StubHub transaction casebook
StubHub case 1: before the cutoff
StubHub case 1 focuses on before the cutoff. The first StubHub fact is: StubHub says that when an event is canceled and not rescheduled, it removes the event and related listings and notifies buyers and sellers. The second StubHub fact is: A buyer should not discard physical or otherwise returnable tickets until StubHub’s cancellation instructions are complete. Place the StubHub event status beside the StubHub canceled-event notice and write the precise dates from both. If those evidence files agree, the ticket buyer on StubHub can explain the likely status from StubHub’s own terms. If they disagree, preserve both StubHub evidence files and ask which transaction condition controls the individual purchase or service.
StubHub case 2: after the cutoff
StubHub case 2 focuses on after the cutoff. The first StubHub fact is: For a canceled event, the buyer receives a full refund or credit for a future purchase as determined under StubHub’s terms, unless a refund is required by law. The second StubHub fact is: A postponed event is not automatically treated the same as a canceled and non-rescheduled event. Place the StubHub buyer ticket beside the StubHub ticket return instruction and write the precise dates from both. If those evidence files agree, the ticket buyer on StubHub can explain the likely status from StubHub’s own terms. If they disagree, preserve both StubHub evidence files and ask which transaction condition controls the individual purchase or service.
StubHub case 3: third-party billing
StubHub case 3 focuses on third-party billing. The first StubHub fact is: StubHub can require the buyer to retain or return the tickets when the seller needs them back to obtain a promoter refund. The second StubHub fact is: StubHub’s marketplace process can depend on whether the seller has already been paid, but the buyer’s cancellation resolution is still handled through the canceled-event workflow. Place the StubHub canceled-event notice beside the StubHub future credit and write the precise dates from both. If those evidence files agree, the ticket buyer on StubHub can explain the likely status from StubHub’s own terms. If they disagree, preserve both StubHub evidence files and ask which transaction condition controls the individual purchase or service.
StubHub case 4: provider-caused change
StubHub case 4 focuses on provider-caused change. The first StubHub fact is: A buyer should not discard physical or otherwise returnable tickets until StubHub’s cancellation instructions are complete. The second StubHub fact is: StubHub says that when an event is canceled and not rescheduled, it removes the event and related listings and notifies buyers and sellers. Place the StubHub ticket return instruction beside the StubHub event status and write the precise dates from both. If those evidence files agree, the ticket buyer on StubHub can explain the likely status from StubHub’s own terms. If they disagree, preserve both StubHub evidence files and ask which transaction condition controls the individual purchase or service.
StubHub case 5: voluntary cancellation
StubHub case 5 focuses on voluntary cancellation. The first StubHub fact is: A postponed event is not automatically treated the same as a canceled and non-rescheduled event. The second StubHub fact is: For a canceled event, the buyer receives a full refund or credit for a future purchase as determined under StubHub’s terms, unless a refund is required by law. Place the StubHub future credit beside the StubHub buyer ticket and write the precise dates from both. If those evidence files agree, the ticket buyer on StubHub can explain the likely status from StubHub’s own terms. If they disagree, preserve both StubHub evidence files and ask which transaction condition controls the individual purchase or service.
StubHub case 6: refund pending
StubHub case 6 focuses on refund pending. The first StubHub fact is: StubHub’s marketplace process can depend on whether the seller has already been paid, but the buyer’s cancellation resolution is still handled through the canceled-event workflow. The second StubHub fact is: StubHub can require the buyer to retain or return the tickets when the seller needs them back to obtain a promoter refund. Place the StubHub event status beside the StubHub canceled-event notice and write the precise dates from both. If those evidence files agree, the ticket buyer on StubHub can explain the likely status from StubHub’s own terms. If they disagree, preserve both StubHub evidence files and ask which transaction condition controls the individual purchase or service.
StubHub case 7: account still active
StubHub case 7 focuses on account still active. The first StubHub fact is: StubHub says that when an event is canceled and not rescheduled, it removes the event and related listings and notifies buyers and sellers. The second StubHub fact is: A buyer should not discard physical or otherwise returnable tickets until StubHub’s cancellation instructions are complete. Place the StubHub buyer ticket beside the StubHub ticket return instruction and write the precise dates from both. If those evidence files agree, the ticket buyer on StubHub can explain the likely status from StubHub’s own terms. If they disagree, preserve both StubHub evidence files and ask which transaction condition controls the individual purchase or service.
StubHub case 8: nonrefundable product
StubHub case 8 focuses on nonrefundable product. The first StubHub fact is: For a canceled event, the buyer receives a full refund or credit for a future purchase as determined under StubHub’s terms, unless a refund is required by law. The second StubHub fact is: A postponed event is not automatically treated the same as a canceled and non-rescheduled event. Place the StubHub canceled-event notice beside the StubHub future credit and write the precise dates from both. If those evidence files agree, the ticket buyer on StubHub can explain the likely status from StubHub’s own terms. If they disagree, preserve both StubHub evidence files and ask which transaction condition controls the individual purchase or service.
last confirm
- screenshot of the cancellation or refund status
- support case number if StubHub StubHub assistance handled the account change at StubHub
- refund, credit, last-bill, equipment-return or access-end message
- the controlling date, billing cycle or event status
- StubHub transaction or account identifier
- receipt or confirmation showing the event status
Wrong assumptions to avoid with StubHub
- Do not rely on a generic search snippet when the live StubHub account shows a transaction-individual condition.
- Do not assume non-use automatically creates a StubHub refund.
- Do not discard the StubHub confirmation while a refund, credit, order, equipment return or last bill is still pending.
- Do not apply a StubHub rule from another plan, rate, seller, host or billing period to this transaction.
- Do not treat stopping the next StubHub renewal as proof that an earlier charge is refundable.
Related RefundGuides coverage
Browse our ticketing platforms guides and line up the SeatGeek guide for another policy in the same consumer-service area.
Bottom line: StubHub’s marketplace terms distinguish an event that is canceled and not rescheduled from an event that is merely postponed or changed. The first StubHub question is event status: officially canceled and not rescheduled, or still expected to happen later.
StubHub casebook: transaction-individual examples
StubHub example 1: the event is canceled and not rescheduled
StubHub example 1 starts when the event is canceled and not rescheduled. The first StubHub condition is: StubHub says that when an event is canceled and not rescheduled, it removes the event and related listings and notifies buyers and sellers. A second StubHub condition also matters: StubHub can require the buyer to retain or return the tickets when the seller needs them back to obtain a promoter refund. Open the StubHub event status and line up it with the StubHub ticket return instruction. Write the StubHub date, amount and status from both evidence files. If those StubHub evidence files match the published conditions, the likely account outcome can be explained from those terms. If they do not match, preserve both StubHub evidence files and use the condition shown for the actual transaction.
StubHub example 2: the event is postponed
Use this StubHub scenario when the event is postponed. For this scenario, StubHub states: For a canceled event, the buyer receives a full refund or credit for a future purchase as determined under StubHub’s terms, unless a refund is required by law. Do not ignore this related StubHub point: A buyer should not discard physical or otherwise returnable tickets until StubHub’s cancellation instructions are complete. the ticket buyer on StubHub should place the StubHub buyer ticket beside the StubHub future credit and verify that both describe the same purchase, booking, subscription or service. store the StubHub confirmation number and the account change at StubHub timestamp. That evidence lets StubHub StubHub assistance explain a remaining charge, credit, refund, access period or equipment obligation from the precise account history. store the StubHub evidence until the StubHub status is completely reflected.
StubHub example 3: StubHub asks for tickets back
This StubHub case focuses on StubHub asks for tickets back. The relevant StubHub rule is: StubHub can require the buyer to retain or return the tickets when the seller needs them back to obtain a promoter refund. The next StubHub rule is: A postponed event is not automatically treated the same as a canceled and non-rescheduled event. Review the StubHub canceled-event notice before changing the StubHub event status. evidence what the StubHub account showed immediately before the action and again after it. The difference between those two StubHub states can show whether cancellation stopped future billing, preserved access, left an order active, or created another provider-individual status. Use the published StubHub conditions to explain the StubHub transaction page rather than assuming cancellation reverses every prior charge.
StubHub example 4: the seller has already been paid
StubHub example 4 starts when the seller has already been paid. The first StubHub condition is: A buyer should not discard physical or otherwise returnable tickets until StubHub’s cancellation instructions are complete. A second StubHub condition also matters: StubHub’s marketplace process can depend on whether the seller has already been paid, but the buyer’s cancellation resolution is still handled through the canceled-event workflow. Open the StubHub ticket return instruction and line up it with the StubHub buyer ticket. Write the StubHub date, amount and status from both evidence files. If those StubHub evidence files match the published conditions, the likely account outcome can be explained from those terms. If they do not match, preserve both StubHub evidence files and use the condition shown for the actual transaction.
StubHub example 5: the buyer expects cash but is offered credit
Use this StubHub scenario when the buyer expects cash but is offered credit. For this scenario, StubHub states: A postponed event is not automatically treated the same as a canceled and non-rescheduled event. Do not ignore this related StubHub point: StubHub says that when an event is canceled and not rescheduled, it removes the event and related listings and notifies buyers and sellers. the ticket buyer on StubHub should place the StubHub future credit beside the StubHub canceled-event notice and verify that both describe the same purchase, booking, subscription or service. store the StubHub confirmation number and the account change at StubHub timestamp. That evidence lets StubHub StubHub assistance explain a remaining charge, credit, refund, access period or equipment obligation from the precise account history. store the StubHub evidence until the StubHub status is completely reflected.
StubHub example 6: event status is still uncertain
This StubHub case focuses on event status is still uncertain. The relevant StubHub rule is: StubHub’s marketplace process can depend on whether the seller has already been paid, but the buyer’s cancellation resolution is still handled through the canceled-event workflow. The next StubHub rule is: For a canceled event, the buyer receives a full refund or credit for a future purchase as determined under StubHub’s terms, unless a refund is required by law. Review the StubHub event status before changing the StubHub ticket return instruction. evidence what the StubHub account showed immediately before the action and again after it. The difference between those two StubHub states can show whether cancellation stopped future billing, preserved access, left an order active, or created another provider-individual status. Use the published StubHub conditions to explain the StubHub transaction page rather than assuming cancellation reverses every prior charge.
StubHub example 7: the buyer can no longer attend
StubHub example 7 starts when the buyer can no longer attend. The first StubHub condition is: StubHub says that when an event is canceled and not rescheduled, it removes the event and related listings and notifies buyers and sellers. A second StubHub condition also matters: StubHub can require the buyer to retain or return the tickets when the seller needs them back to obtain a promoter refund. Open the StubHub buyer ticket and line up it with the StubHub future credit. Write the StubHub date, amount and status from both evidence files. If those StubHub evidence files match the published conditions, the likely account outcome can be explained from those terms. If they do not match, preserve both StubHub evidence files and use the condition shown for the actual transaction.
StubHub example 8: the cancellation notice has arrived
Use this StubHub scenario when the cancellation notice has arrived. For this scenario, StubHub states: For a canceled event, the buyer receives a full refund or credit for a future purchase as determined under StubHub’s terms, unless a refund is required by law. Do not ignore this related StubHub point: A buyer should not discard physical or otherwise returnable tickets until StubHub’s cancellation instructions are complete. the ticket buyer on StubHub should place the StubHub canceled-event notice beside the StubHub event status and verify that both describe the same purchase, booking, subscription or service. store the StubHub confirmation number and the account change at StubHub timestamp. That evidence lets StubHub StubHub assistance explain a remaining charge, credit, refund, access period or equipment obligation from the precise account history. store the StubHub evidence until the StubHub status is completely reflected.
StubHub example 9: the event is canceled and not rescheduled
This StubHub case focuses on the event is canceled and not rescheduled. The relevant StubHub rule is: StubHub can require the buyer to retain or return the tickets when the seller needs them back to obtain a promoter refund. The next StubHub rule is: A postponed event is not automatically treated the same as a canceled and non-rescheduled event. Review the StubHub ticket return instruction before changing the StubHub buyer ticket. evidence what the StubHub account showed immediately before the action and again after it. The difference between those two StubHub states can show whether cancellation stopped future billing, preserved access, left an order active, or created another provider-individual status. Use the published StubHub conditions to explain the StubHub transaction page rather than assuming cancellation reverses every prior charge.
StubHub example 10: the event is postponed
StubHub example 10 starts when the event is postponed. The first StubHub condition is: A buyer should not discard physical or otherwise returnable tickets until StubHub’s cancellation instructions are complete. A second StubHub condition also matters: StubHub’s marketplace process can depend on whether the seller has already been paid, but the buyer’s cancellation resolution is still handled through the canceled-event workflow. Open the StubHub future credit and line up it with the StubHub canceled-event notice. Write the StubHub date, amount and status from both evidence files. If those StubHub evidence files match the published conditions, the likely account outcome can be explained from those terms. If they do not match, preserve both StubHub evidence files and use the condition shown for the actual transaction.
StubHub example 11: StubHub asks for tickets back
Use this StubHub scenario when StubHub asks for tickets back. For this scenario, StubHub states: A postponed event is not automatically treated the same as a canceled and non-rescheduled event. Do not ignore this related StubHub point: StubHub says that when an event is canceled and not rescheduled, it removes the event and related listings and notifies buyers and sellers. the ticket buyer on StubHub should place the StubHub event status beside the StubHub ticket return instruction and verify that both describe the same purchase, booking, subscription or service. store the StubHub confirmation number and the account change at StubHub timestamp. That evidence lets StubHub StubHub assistance explain a remaining charge, credit, refund, access period or equipment obligation from the precise account history. store the StubHub evidence until the StubHub status is completely reflected.
StubHub example 12: the seller has already been paid
This StubHub case focuses on the seller has already been paid. The relevant StubHub rule is: StubHub’s marketplace process can depend on whether the seller has already been paid, but the buyer’s cancellation resolution is still handled through the canceled-event workflow. The next StubHub rule is: For a canceled event, the buyer receives a full refund or credit for a future purchase as determined under StubHub’s terms, unless a refund is required by law. Review the StubHub buyer ticket before changing the StubHub future credit. evidence what the StubHub account showed immediately before the action and again after it. The difference between those two StubHub states can show whether cancellation stopped future billing, preserved access, left an order active, or created another provider-individual status. Use the published StubHub conditions to explain the StubHub transaction page rather than assuming cancellation reverses every prior charge.
StubHub example 13: the buyer expects cash but is offered credit
StubHub example 13 starts when the buyer expects cash but is offered credit. The first StubHub condition is: StubHub says that when an event is canceled and not rescheduled, it removes the event and related listings and notifies buyers and sellers. A second StubHub condition also matters: StubHub can require the buyer to retain or return the tickets when the seller needs them back to obtain a promoter refund. Open the StubHub canceled-event notice and line up it with the StubHub event status. Write the StubHub date, amount and status from both evidence files. If those StubHub evidence files match the published conditions, the likely account outcome can be explained from those terms. If they do not match, preserve both StubHub evidence files and use the condition shown for the actual transaction.
StubHub example 14: event status is still uncertain
Use this StubHub scenario when event status is still uncertain. For this scenario, StubHub states: For a canceled event, the buyer receives a full refund or credit for a future purchase as determined under StubHub’s terms, unless a refund is required by law. Do not ignore this related StubHub point: A buyer should not discard physical or otherwise returnable tickets until StubHub’s cancellation instructions are complete. the ticket buyer on StubHub should place the StubHub ticket return instruction beside the StubHub buyer ticket and verify that both describe the same purchase, booking, subscription or service. store the StubHub confirmation number and the account change at StubHub timestamp. That evidence lets StubHub StubHub assistance explain a remaining charge, credit, refund, access period or equipment obligation from the precise account history. store the StubHub evidence until the StubHub status is completely reflected.
StubHub example 15: the buyer can no longer attend
This StubHub case focuses on the buyer can no longer attend. The relevant StubHub rule is: StubHub can require the buyer to retain or return the tickets when the seller needs them back to obtain a promoter refund. The next StubHub rule is: A postponed event is not automatically treated the same as a canceled and non-rescheduled event. Review the StubHub future credit before changing the StubHub canceled-event notice. evidence what the StubHub account showed immediately before the action and again after it. The difference between those two StubHub states can show whether cancellation stopped future billing, preserved access, left an order active, or created another provider-individual status. Use the published StubHub conditions to explain the StubHub transaction page rather than assuming cancellation reverses every prior charge.
StubHub example 16: the cancellation notice has arrived
StubHub example 16 starts when the cancellation notice has arrived. The first StubHub condition is: A buyer should not discard physical or otherwise returnable tickets until StubHub’s cancellation instructions are complete. A second StubHub condition also matters: StubHub’s marketplace process can depend on whether the seller has already been paid, but the buyer’s cancellation resolution is still handled through the canceled-event workflow. Open the StubHub event status and line up it with the StubHub ticket return instruction. Write the StubHub date, amount and status from both evidence files. If those StubHub evidence files match the published conditions, the likely account outcome can be explained from those terms. If they do not match, preserve both StubHub evidence files and use the condition shown for the actual transaction.
StubHub last audit before closing the file
StubHub audit item 1
StubHub audit item 1 begins with the StubHub buyer ticket. The official StubHub point to test is: For a canceled event, the buyer receives a full refund or credit for a future purchase as determined under StubHub’s terms, unless a refund is required by law. Attach the date and amount from the live StubHub canceled-event notice to that statement. Do not replace the live StubHub information with a deadline or rule remembered from a different transaction. If a later StubHub refund, credit, bill, order, ticket, equipment status or membership state differs from expectation, use this saved evidence when asking for an explanation.
StubHub audit item 2
StubHub audit item 2 begins with the StubHub canceled-event notice. The official StubHub point to test is: StubHub can require the buyer to retain or return the tickets when the seller needs them back to obtain a promoter refund. Attach the date and amount from the live StubHub ticket return instruction to that statement. Do not replace the live StubHub information with a deadline or rule remembered from a different transaction. If a later StubHub refund, credit, bill, order, ticket, equipment status or membership state differs from expectation, use this saved evidence when asking for an explanation.
StubHub audit item 3
StubHub audit item 3 begins with the StubHub ticket return instruction. The official StubHub point to test is: A buyer should not discard physical or otherwise returnable tickets until StubHub’s cancellation instructions are complete. Attach the date and amount from the live StubHub future credit to that statement. Do not replace the live StubHub information with a deadline or rule remembered from a different transaction. If a later StubHub refund, credit, bill, order, ticket, equipment status or membership state differs from expectation, use this saved evidence when asking for an explanation.
StubHub audit item 4
StubHub audit item 4 begins with the StubHub future credit. The official StubHub point to test is: A postponed event is not automatically treated the same as a canceled and non-rescheduled event. Attach the date and amount from the live StubHub event status to that statement. Do not replace the live StubHub information with a deadline or rule remembered from a different transaction. If a later StubHub refund, credit, bill, order, ticket, equipment status or membership state differs from expectation, use this saved evidence when asking for an explanation.
StubHub audit item 5
StubHub audit item 5 begins with the StubHub event status. The official StubHub point to test is: StubHub’s marketplace process can depend on whether the seller has already been paid, but the buyer’s cancellation resolution is still handled through the canceled-event workflow. Attach the date and amount from the live StubHub buyer ticket to that statement. Do not replace the live StubHub information with a deadline or rule remembered from a different transaction. If a later StubHub refund, credit, bill, order, ticket, equipment status or membership state differs from expectation, use this saved evidence when asking for an explanation.
StubHub audit item 6
StubHub audit item 6 begins with the StubHub buyer ticket. The official StubHub point to test is: StubHub says that when an event is canceled and not rescheduled, it removes the event and related listings and notifies buyers and sellers. Attach the date and amount from the live StubHub canceled-event notice to that statement. Do not replace the live StubHub information with a deadline or rule remembered from a different transaction. If a later StubHub refund, credit, bill, order, ticket, equipment status or membership state differs from expectation, use this saved evidence when asking for an explanation.
StubHub audit item 7
StubHub audit item 7 begins with the StubHub canceled-event notice. The official StubHub point to test is: For a canceled event, the buyer receives a full refund or credit for a future purchase as determined under StubHub’s terms, unless a refund is required by law. Attach the date and amount from the live StubHub ticket return instruction to that statement. Do not replace the live StubHub information with a deadline or rule remembered from a different transaction. If a later StubHub refund, credit, bill, order, ticket, equipment status or membership state differs from expectation, use this saved evidence when asking for an explanation.
StubHub audit item 8
StubHub audit item 8 begins with the StubHub ticket return instruction. The official StubHub point to test is: StubHub can require the buyer to retain or return the tickets when the seller needs them back to obtain a promoter refund. Attach the date and amount from the live StubHub future credit to that statement. Do not replace the live StubHub information with a deadline or rule remembered from a different transaction. If a later StubHub refund, credit, bill, order, ticket, equipment status or membership state differs from expectation, use this saved evidence when asking for an explanation.
StubHub audit item 9
StubHub audit item 9 begins with the StubHub future credit. The official StubHub point to test is: A buyer should not discard physical or otherwise returnable tickets until StubHub’s cancellation instructions are complete. Attach the date and amount from the live StubHub event status to that statement. Do not replace the live StubHub information with a deadline or rule remembered from a different transaction. If a later StubHub refund, credit, bill, order, ticket, equipment status or membership state differs from expectation, use this saved evidence when asking for an explanation.
StubHub audit item 10
StubHub audit item 10 begins with the StubHub event status. The official StubHub point to test is: A postponed event is not automatically treated the same as a canceled and non-rescheduled event. Attach the date and amount from the live StubHub buyer ticket to that statement. Do not replace the live StubHub information with a deadline or rule remembered from a different transaction. If a later StubHub refund, credit, bill, order, ticket, equipment status or membership state differs from expectation, use this saved evidence when asking for an explanation.