Stamps.com Cancellation & Refund Guide: Billing Cycles, Term

Policy snapshot: Stamps.com accounts can be closed online or by phone, but the billing outcome depends on the service-plan type and whether any remaining postage is promotional or otherwise refundable. For Stamps.com, the practical reading is: The useful Stamps.com calculation separates three things: the service-plan fee, any termination obligation, and the postage balance. They do not follow one refund rule.

Table of Contents

Direct answer

This guide was researched on 2026-09-08 using Stamps.com official source 1 and Stamps.com official source 2. Before a time-sensitive action, reopen the live Stamps.com source because billing dates, fees, account controls and program names can change. Renewal timing and actual mailbox or postage use can change whether a refund is available.

Policy details that change the outcome

How Stamps.com treats the postage balance

Stamps.com says auto-renewing service plans should be canceled at least 24 hours before the end of the active billing period to avoid charges for a future billing period. The useful question is whether the active Stamps.com postage balance meets that condition. If it does not, move to the next applicable rule instead of forcing a generic cancellation expectation.

A practical Stamps.com record for this point should include the transaction identifier, the controlling date and the amount attached to the postage balance. If Stamps.com Stamps.com help staff later reviews the issue, those details make it possible to explain the outcome from one specific account event rather than from a broad description.

Stamps.com checkpoint 2

Monthly service plans are billed in arrears, so the month in which the Stamps.com user cancels is still billed even though later billing periods stop. For Stamps.com, compare this point with the live billing period before changing the Stamps.com account. If the screen shows a different timing condition, preserve the screen and use the transaction-specific information.

A practical Stamps.com record for this point should include the transaction identifier, the controlling date and the amount attached to the billing period. If Stamps.com Stamps.com help staff later reviews the issue, those details make it possible to explain the outcome from one specific account event rather than from a broad description.

Reading the Stamps.com term plan

Ending a term service plan after its trial but before the end of the term can create an early termination fee equal to the monthly billing fee multiplied by the months remaining. This is a Stamps.com-specific condition rather than a universal refund promise. the Stamps.com user should retain the term plan and the Stamps.com ending confirmation together until the closing Stamps.com account outcome is visible.

A practical Stamps.com record for this point should include the transaction identifier, the controlling date and the amount attached to the term plan. If Stamps.com Stamps.com help staff later reviews the issue, those details make it possible to explain the outcome from one specific account event rather than from a broad description.

Stamps.com rule 4: closure confirmation

Ending a prepaid plan after the applicable trial closes the Stamps.com account immediately and does not produce a refund of the prepaid plan fee. Apply that statement only to the Stamps.com user’s actual closure confirmation. Write down the relevant date, amount and account status, because another Stamps.com plan or service stage can produce a different outcome.

A practical Stamps.com record for this point should include the transaction identifier, the controlling date and the amount attached to the closure confirmation. If Stamps.com Stamps.com help staff later reviews the issue, those details make it possible to explain the outcome from one specific account event rather than from a broad description.

How Stamps.com treats the service plan

Promotional postage or other offer-related postage is not refundable when the Stamps.com account closes. The useful question is whether the active Stamps.com service plan meets that condition. If it does not, move to the next applicable rule instead of forcing a generic cancellation expectation.

A practical Stamps.com record for this point should include the transaction identifier, the controlling date and the amount attached to the service plan. If Stamps.com Stamps.com help staff later reviews the issue, those details make it possible to explain the outcome from one specific account event rather than from a broad description.

Stamps.com checkpoint 6

Stamps.com’s active help page says an eligible remaining postage balance is refunded after closure, with processing commonly taking 4 to 8 weeks. The useful question is whether the active Stamps.com postage balance meets that condition. If it does not, move to the next applicable rule instead of forcing a generic cancellation expectation.

Reading the Stamps.com billing period

Online closure is available through account settings and the Subscription Plan section; customers should retain the closure confirmation before access is removed. The useful question is whether the active Stamps.com billing period meets that condition. If it does not, move to the next applicable rule instead of forcing a generic cancellation expectation.

What to do before cancellation

Renewal timing and actual mailbox or postage use can change whether a refund is available. For Stamps.com, connect that principle to the service plan and retain the Stamps.com account state before submitting a change.

Account closure can remove access, so download records or arrange remaining mail before the Stamps.com account disappears. For Stamps.com, connect that principle to the service plan and retain the Stamps.com account state before submitting a change.

Separate the subscription fee from stored postage, mailbox rent, forwarding or other mail-service balances. For Stamps.com, connect that principle to the term plan and retain the Stamps.com account state before submitting a change.

Timing examples

Open the Stamps.com account, receipt, reservation or service record and identify the specific service plan.
Find the date that controls the Stamps.com submission and record the time zone or billing cycle when one is relevant.
Identify who processed the purchase or payment and whether another seller, location, app or service channel controls part of the submission.
Read the Stamps.com condition attached to this specific product, including any commitment, cutoff, nonrefundable component, deposit or already-processed order.
Before confirming the change, capture any amount, credit, fee, access-end date, closing bill or refund message that Stamps.com displays.
Complete the Stamps.com cancellation, stop, return or refund route using the method named by the provider.
retain the closing Stamps.com confirmation and recheck the Stamps.com account later so future billing or service status matches the submission.

Documents to retain

The important cutoff has passed

Use the Stamps.com service plan as the anchor. Stamps.com says auto-renewing service plans should be canceled at least 24 hours before the end of the active billing period to avoid charges for a future billing period. Compare the Stamps.com user’s actual timestamp and account status with that condition. If they match, the Stamps.com condition can explain the outcome; if they do not, another Stamps.com condition may control.

Cancellation is confirmed but a charge remains

Use the Stamps.com billing period as the anchor. Monthly service plans are billed in arrears, so the month in which the Stamps.com user cancels is still billed even though later billing periods stop. Compare the Stamps.com user’s actual timestamp and account status with that condition. If they match, the Stamps.com condition can explain the outcome; if they do not, another Stamps.com condition may control.

The submission is early

Use the Stamps.com closure confirmation as the anchor. Ending a term service plan after its trial but before the end of the term can create an early termination fee equal to the monthly billing fee multiplied by the months remaining. Compare the Stamps.com user’s actual timestamp and account status with that condition. If they match, the Stamps.com condition can explain the outcome; if they do not, another Stamps.com condition may control.

Another channel processed the purchase

Use the Stamps.com postage balance as the anchor. Ending a prepaid plan after the applicable trial closes the Stamps.com account immediately and does not produce a refund of the prepaid plan fee. Compare the Stamps.com user’s actual timestamp and account status with that condition. If they match, the Stamps.com condition can explain the outcome; if they do not, another Stamps.com condition may control.

closing reconciliation

receipt or statement showing the service plan
Stamps.com confirmation or account identifier
the controlling date and cancellation timestamp
screen showing any refund, credit, closing charge or access-end date
return, forwarding, meter, equipment or service-completion evidence when relevant
support case number if Stamps.com Stamps.com help staff handled the submission

Wrong assumptions to avoid with Stamps.com

Do not treat stopping future Stamps.com billing as proof that every earlier charge is refundable.
Do not discard the Stamps.com confirmation while a closing bill, refund, return, shipment or account closure is still pending.
Do not rely on an old search outcome when the live Stamps.com account shows a transaction-specific date or condition.
Do not apply a Stamps.com rule from a different plan, product, address or billing channel to this transaction.
Do not assume non-use automatically cancels the Stamps.com service or creates a refund.

Stamps.com transaction audit

Stamps.com audit 1

Stamps.com audit 1 begins with the Stamps.com service plan. The official Stamps.com point to compare is: Stamps.com says auto-renewing service plans should be canceled at least 24 hours before the end of the active billing period to avoid charges for a future billing period. Place the Stamps.com service plan beside the Stamps.com billing period and write the specific Stamps.com dates from both. If those Stamps.com records agree, the Stamps.com user can explain the expected outcome from the published Stamps.com condition. If they disagree, preserve both Stamps.com records and ask which condition applies to that specific account event. retain the Stamps.com evidence until the refund, credit, closure, return, closing bill or access status is fully settled.

Stamps.com audit 2

Stamps.com audit 2 begins with the Stamps.com postage balance. The official Stamps.com point to compare is: Monthly service plans are billed in arrears, so the month in which the Stamps.com user cancels is still billed even though later billing periods stop. Place the Stamps.com postage balance beside the Stamps.com term plan and write the specific Stamps.com dates from both. If those Stamps.com records agree, the Stamps.com user can explain the expected outcome from the published Stamps.com condition. If they disagree, preserve both Stamps.com records and ask which condition applies to that specific account event. retain the Stamps.com evidence until the refund, credit, closure, return, closing bill or access status is fully settled.

Stamps.com audit 3

Stamps.com audit 3 begins with the Stamps.com billing period. The official Stamps.com point to compare is: Ending a term service plan after its trial but before the end of the term can create an early termination fee equal to the monthly billing fee multiplied by the months remaining. Place the Stamps.com billing period beside the Stamps.com closure confirmation and write the specific Stamps.com dates from both. If those Stamps.com records agree, the Stamps.com user can explain the expected outcome from the published Stamps.com condition. If they disagree, preserve both Stamps.com records and ask which condition applies to that specific account event. retain the Stamps.com evidence until the refund, credit, closure, return, closing bill or access status is fully settled.

Stamps.com audit 4

Stamps.com audit 4 begins with the Stamps.com term plan. The official Stamps.com point to compare is: Ending a prepaid plan after the applicable trial closes the Stamps.com account immediately and does not produce a refund of the prepaid plan fee. Place the Stamps.com term plan beside the Stamps.com service plan and write the specific Stamps.com dates from both. If those Stamps.com records agree, the Stamps.com user can explain the expected outcome from the published Stamps.com condition. If they disagree, preserve both Stamps.com records and ask which condition applies to that specific account event. retain the Stamps.com evidence until the refund, credit, closure, return, closing bill or access status is fully settled.

Stamps.com audit 5

Stamps.com audit 5 begins with the Stamps.com closure confirmation. The official Stamps.com point to compare is: Promotional postage or other offer-related postage is not refundable when the Stamps.com account closes. Place the Stamps.com closure confirmation beside the Stamps.com postage balance and write the specific Stamps.com dates from both. If those Stamps.com records agree, the Stamps.com user can explain the expected outcome from the published Stamps.com condition. If they disagree, preserve both Stamps.com records and ask which condition applies to that specific account event. retain the Stamps.com evidence until the refund, credit, closure, return, closing bill or access status is fully settled.

Stamps.com audit 6

Stamps.com audit 6 begins with the Stamps.com service plan. The official Stamps.com point to compare is: Stamps.com’s active help page says an eligible remaining postage balance is refunded after closure, with processing commonly taking 4 to 8 weeks. Place the Stamps.com service plan beside the Stamps.com billing period and write the specific Stamps.com dates from both. If those Stamps.com records agree, the Stamps.com user can explain the expected outcome from the published Stamps.com condition. If they disagree, preserve both Stamps.com records and ask which condition applies to that specific account event. retain the Stamps.com evidence until the refund, credit, closure, return, closing bill or access status is fully settled.

Stamps.com audit 7

Stamps.com audit 7 begins with the Stamps.com postage balance. The official Stamps.com point to compare is: Online closure is available through account settings and the Subscription Plan section; customers should retain the closure confirmation before access is removed. Place the Stamps.com postage balance beside the Stamps.com term plan and write the specific Stamps.com dates from both. If those Stamps.com records agree, the Stamps.com user can explain the expected outcome from the published Stamps.com condition. If they disagree, preserve both Stamps.com records and ask which condition applies to that specific account event. retain the Stamps.com evidence until the refund, credit, closure, return, closing bill or access status is fully settled.

Stamps.com audit 8

Stamps.com audit 8 begins with the Stamps.com billing period. The official Stamps.com point to compare is: Stamps.com says auto-renewing service plans should be canceled at least 24 hours before the end of the active billing period to avoid charges for a future billing period. Place the Stamps.com billing period beside the Stamps.com closure confirmation and write the specific Stamps.com dates from both. If those Stamps.com records agree, the Stamps.com user can explain the expected outcome from the published Stamps.com condition. If they disagree, preserve both Stamps.com records and ask which condition applies to that specific account event. retain the Stamps.com evidence until the refund, credit, closure, return, closing bill or access status is fully settled.

Stamps.com audit 9

Stamps.com audit 9 begins with the Stamps.com term plan. The official Stamps.com point to compare is: Monthly service plans are billed in arrears, so the month in which the Stamps.com user cancels is still billed even though later billing periods stop. Place the Stamps.com term plan beside the Stamps.com service plan and write the specific Stamps.com dates from both. If those Stamps.com records agree, the Stamps.com user can explain the expected outcome from the published Stamps.com condition. If they disagree, preserve both Stamps.com records and ask which condition applies to that specific account event. retain the Stamps.com evidence until the refund, credit, closure, return, closing bill or access status is fully settled.

Related RefundGuides coverage

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Bottom line: Stamps.com accounts can be closed online or by phone, but the billing outcome depends on the service-plan type and whether any remaining postage is promotional or otherwise refundable. The useful Stamps.com calculation separates three things: the service-plan fee, any termination obligation, and the postage balance. They do not follow one refund rule.

Stamps.com casebook: applying the policy to real account states

Stamps.com case 1: closing before the next renewal

Consider a Stamps.com customer where closing before the next renewal. The first Stamps.com policy point is: Stamps.com says auto-renewing service plans should be canceled at least 24 hours before the end of the active billing period to avoid charges for a future billing period. A second Stamps.com point also matters: Ending a prepaid plan after the applicable trial closes the Stamps.com account immediately and does not produce a refund of the prepaid plan fee. Open the Stamps.com service plan and compare it with the Stamps.com billing period. Write the specific Stamps.com date, amount and status beside those two records. If the Stamps.com account matches the published Stamps.com conditions, the Stamps.com user can predict the likely cancellation, refund, credit, closing-bill or service outcome from those conditions. If the Stamps.com account does not match, preserve the screen and use the transaction-specific condition rather than forcing a general rule.

Stamps.com case 2: closing after the next plan period has effectively begun

This Stamps.com example starts when closing after the next plan period has effectively begun. For this situation, Stamps.com states: Monthly service plans are billed in arrears, so the month in which the Stamps.com user cancels is still billed even though later billing periods stop. The related Stamps.com condition is: Promotional postage or other offer-related postage is not refundable when the Stamps.com account closes. the Stamps.com user should place the Stamps.com postage balance next to the Stamps.com term plan and verify that both refer to the same account event. retain the Stamps.com confirmation number and the timestamp of the submission. That evidence lets Stamps.com Stamps.com help staff explain a remaining charge or refund from the particular Stamps.com account history. the Stamps.com user should retain the Stamps.com evidence until the outcome is completely reflected.

Stamps.com case 3: mail or postage still remains

Use this Stamps.com case when mail or postage still remains. The relevant Stamps.com guidance says: Ending a term service plan after its trial but before the end of the term can create an early termination fee equal to the monthly billing fee multiplied by the months remaining. Do not ignore this second Stamps.com rule: Stamps.com’s active help page says an eligible remaining postage balance is refunded after closure, with processing commonly taking 4 to 8 weeks. review the Stamps.com billing period before changing the Stamps.com closure confirmation. Record what the Stamps.com account showed immediately before the submission and again after the submission. The difference between those two Stamps.com states can show whether future billing stopped, an order remained locked, a rental remained open, or a closing utility account still needed processing. Use the published Stamps.com conditions to explain the outcome instead of assuming that cancellation automatically reverses every charge.

Stamps.com case 4: a yearly or term plan is involved

Consider a Stamps.com customer where a yearly or term plan is involved. The first Stamps.com policy point is: Ending a prepaid plan after the applicable trial closes the Stamps.com account immediately and does not produce a refund of the prepaid plan fee. A second Stamps.com point also matters: Online closure is available through account settings and the Subscription Plan section; customers should retain the closure confirmation before access is removed. Open the Stamps.com term plan and compare it with the Stamps.com service plan. Write the specific Stamps.com date, amount and status beside those two records. If the Stamps.com account matches the published Stamps.com conditions, the Stamps.com user can predict the likely cancellation, refund, credit, closing-bill or service outcome from those conditions. If the Stamps.com account does not match, preserve the screen and use the transaction-specific condition rather than forcing a general rule.

Stamps.com case 5: the Stamps.com account was used during an introductory period

This Stamps.com example starts when the Stamps.com account was used during an introductory period. For this situation, Stamps.com states: Promotional postage or other offer-related postage is not refundable when the Stamps.com account closes. The related Stamps.com condition is: Stamps.com says auto-renewing service plans should be canceled at least 24 hours before the end of the active billing period to avoid charges for a future billing period. the Stamps.com user should place the Stamps.com closure confirmation next to the Stamps.com postage balance and verify that both refer to the same account event. retain the Stamps.com confirmation number and the timestamp of the submission. That evidence lets Stamps.com Stamps.com help staff explain a remaining charge or refund from the particular Stamps.com account history. the Stamps.com user should retain the Stamps.com evidence until the outcome is completely reflected.

Stamps.com case 6: a refund and account closure are being treated as the same submission

Use this Stamps.com case when a refund and account closure are being treated as the same submission. The relevant Stamps.com guidance says: Stamps.com’s active help page says an eligible remaining postage balance is refunded after closure, with processing commonly taking 4 to 8 weeks. Do not ignore this second Stamps.com rule: Monthly service plans are billed in arrears, so the month in which the Stamps.com user cancels is still billed even though later billing periods stop. review the Stamps.com service plan before changing the Stamps.com billing period. Record what the Stamps.com account showed immediately before the submission and again after the submission. The difference between those two Stamps.com states can show whether future billing stopped, an order remained locked, a rental remained open, or a closing utility account still needed processing. Use the published Stamps.com conditions to explain the outcome instead of assuming that cancellation automatically reverses every charge.

Stamps.com case 7: closing before the next renewal

Consider a Stamps.com customer where closing before the next renewal. The first Stamps.com policy point is: Online closure is available through account settings and the Subscription Plan section; customers should retain the closure confirmation before access is removed. A second Stamps.com point also matters: Ending a term service plan after its trial but before the end of the term can create an early termination fee equal to the monthly billing fee multiplied by the months remaining. Open the Stamps.com postage balance and compare it with the Stamps.com term plan. Write the specific Stamps.com date, amount and status beside those two records. If the Stamps.com account matches the published Stamps.com conditions, the Stamps.com user can predict the likely cancellation, refund, credit, closing-bill or service outcome from those conditions. If the Stamps.com account does not match, preserve the screen and use the transaction-specific condition rather than forcing a general rule.

Stamps.com case 8: closing after the next plan period has effectively begun

This Stamps.com example starts when closing after the next plan period has effectively begun. For this situation, Stamps.com states: Stamps.com says auto-renewing service plans should be canceled at least 24 hours before the end of the active billing period to avoid charges for a future billing period. The related Stamps.com condition is: Ending a prepaid plan after the applicable trial closes the Stamps.com account immediately and does not produce a refund of the prepaid plan fee. the Stamps.com user should place the Stamps.com billing period next to the Stamps.com closure confirmation and verify that both refer to the same account event. retain the Stamps.com confirmation number and the timestamp of the submission. That evidence lets Stamps.com Stamps.com help staff explain a remaining charge or refund from the particular Stamps.com account history. the Stamps.com user should retain the Stamps.com evidence until the outcome is completely reflected.

Stamps.com case 9: mail or postage still remains

Use this Stamps.com case when mail or postage still remains. The relevant Stamps.com guidance says: Monthly service plans are billed in arrears, so the month in which the Stamps.com user cancels is still billed even though later billing periods stop. Do not ignore this second Stamps.com rule: Promotional postage or other offer-related postage is not refundable when the Stamps.com account closes. review the Stamps.com term plan before changing the Stamps.com service plan. Record what the Stamps.com account showed immediately before the submission and again after the submission. The difference between those two Stamps.com states can show whether future billing stopped, an order remained locked, a rental remained open, or a closing utility account still needed processing. Use the published Stamps.com conditions to explain the outcome instead of assuming that cancellation automatically reverses every charge.

Stamps.com case 10: a yearly or term plan is involved

Consider a Stamps.com customer where a yearly or term plan is involved. The first Stamps.com policy point is: Ending a term service plan after its trial but before the end of the term can create an early termination fee equal to the monthly billing fee multiplied by the months remaining. A second Stamps.com point also matters: Stamps.com’s active help page says an eligible remaining postage balance is refunded after closure, with processing commonly taking 4 to 8 weeks. Open the Stamps.com closure confirmation and compare it with the Stamps.com postage balance. Write the specific Stamps.com date, amount and status beside those two records. If the Stamps.com account matches the published Stamps.com conditions, the Stamps.com user can predict the likely cancellation, refund, credit, closing-bill or service outcome from those conditions. If the Stamps.com account does not match, preserve the screen and use the transaction-specific condition rather than forcing a general rule.

Stamps.com case 11: the Stamps.com account was used during an introductory period

This Stamps.com example starts when the Stamps.com account was used during an introductory period. For this situation, Stamps.com states: Ending a prepaid plan after the applicable trial closes the Stamps.com account immediately and does not produce a refund of the prepaid plan fee. The related Stamps.com condition is: Online closure is available through account settings and the Subscription Plan section; customers should retain the closure confirmation before access is removed. the Stamps.com user should place the Stamps.com service plan next to the Stamps.com billing period and verify that both refer to the same account event. retain the Stamps.com confirmation number and the timestamp of the submission. That evidence lets Stamps.com Stamps.com help staff explain a remaining charge or refund from the particular Stamps.com account history. the Stamps.com user should retain the Stamps.com evidence until the outcome is completely reflected.

Stamps.com case 12: a refund and account closure are being treated as the same submission

Use this Stamps.com case when a refund and account closure are being treated as the same submission. The relevant Stamps.com guidance says: Promotional postage or other offer-related postage is not refundable when the Stamps.com account closes. Do not ignore this second Stamps.com rule: Stamps.com says auto-renewing service plans should be canceled at least 24 hours before the end of the active billing period to avoid charges for a future billing period. review the Stamps.com postage balance before changing the Stamps.com term plan. Record what the Stamps.com account showed immediately before the submission and again after the submission. The difference between those two Stamps.com states can show whether future billing stopped, an order remained locked, a rental remained open, or a closing utility account still needed processing. Use the published Stamps.com conditions to explain the outcome instead of assuming that cancellation automatically reverses every charge.

Stamps.com closing audit checklist

Stamps.com audit item 1

Stamps.com audit item 1 uses the Stamps.com postage balance. the official Stamps.com point to test is: Monthly service plans are billed in arrears, so the month in which the Stamps.com user cancels is still billed even though later billing periods stop. Attach the Stamps.com date and amount from the active Stamps.com account to that rule. Do not replace the live Stamps.com information with a remembered deadline from an earlier purchase. If a later Stamps.com charge, credit, refund, delivery, rental status or closing bill differs from expectation, use this retained record when asking for an explanation.

Stamps.com audit item 2

Stamps.com audit item 2 uses the Stamps.com billing period. the official Stamps.com point to test is: Ending a term service plan after its trial but before the end of the term can create an early termination fee equal to the monthly billing fee multiplied by the months remaining. Attach the Stamps.com date and amount from the active Stamps.com account to that rule. Do not replace the live Stamps.com information with a remembered deadline from an earlier purchase. If a later Stamps.com charge, credit, refund, delivery, rental status or closing bill differs from expectation, use this retained record when asking for an explanation.

Stamps.com audit item 3

Stamps.com audit item 3 uses the Stamps.com term plan. the official Stamps.com point to test is: Ending a prepaid plan after the applicable trial closes the Stamps.com account immediately and does not produce a refund of the prepaid plan fee. Attach the Stamps.com date and amount from the active Stamps.com account to that rule. Do not replace the live Stamps.com information with a remembered deadline from an earlier purchase. If a later Stamps.com charge, credit, refund, delivery, rental status or closing bill differs from expectation, use this retained record when asking for an explanation.

Stamps.com audit item 4

Stamps.com audit item 4 uses the Stamps.com closure confirmation. the official Stamps.com point to test is: Promotional postage or other offer-related postage is not refundable when the Stamps.com account closes. Attach the Stamps.com date and amount from the active Stamps.com account to that rule. Do not replace the live Stamps.com information with a remembered deadline from an earlier purchase. If a later Stamps.com charge, credit, refund, delivery, rental status or closing bill differs from expectation, use this retained record when asking for an explanation.

Stamps.com audit item 5

Stamps.com audit item 5 uses the Stamps.com service plan. the official Stamps.com point to test is: Stamps.com’s active help page says an eligible remaining postage balance is refunded after closure, with processing commonly taking 4 to 8 weeks. Attach the Stamps.com date and amount from the active Stamps.com account to that rule. Do not replace the live Stamps.com information with a remembered deadline from an earlier purchase. If a later Stamps.com charge, credit, refund, delivery, rental status or closing bill differs from expectation, use this retained record when asking for an explanation.

Stamps.com audit item 6

Stamps.com audit item 6 uses the Stamps.com postage balance. the official Stamps.com point to test is: Online closure is available through account settings and the Subscription Plan section; customers should retain the closure confirmation before access is removed. Attach the Stamps.com date and amount from the active Stamps.com account to that rule. Do not replace the live Stamps.com information with a remembered deadline from an earlier purchase. If a later Stamps.com charge, credit, refund, delivery, rental status or closing bill differs from expectation, use this retained record when asking for an explanation.

Stamps.com audit item 7

Stamps.com audit item 7 uses the Stamps.com billing period. the official Stamps.com point to test is: Stamps.com says auto-renewing service plans should be canceled at least 24 hours before the end of the active billing period to avoid charges for a future billing period. Attach the Stamps.com date and amount from the active Stamps.com account to that rule. Do not replace the live Stamps.com information with a remembered deadline from an earlier purchase. If a later Stamps.com charge, credit, refund, delivery, rental status or closing bill differs from expectation, use this retained record when asking for an explanation.

Stamps.com audit item 8

Stamps.com audit item 8 uses the Stamps.com term plan. the official Stamps.com point to test is: Monthly service plans are billed in arrears, so the month in which the Stamps.com user cancels is still billed even though later billing periods stop. Attach the Stamps.com date and amount from the active Stamps.com account to that rule. Do not replace the live Stamps.com information with a remembered deadline from an earlier purchase. If a later Stamps.com charge, credit, refund, delivery, rental status or closing bill differs from expectation, use this retained record when asking for an explanation.

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