Direct answer: SoCalGas uses the deposit as part of the closed SoCalGas profile reconciliation. a SoCalGas gas-service customer’s original deposit is not automatically the same as the eventual refund amount. SoCalGas applies an eligible security deposit and interest to the closed account, with any remaining credit handled after outstanding charges or a transfer to another account.
Quick decision table
This guide was researched on 2026-09-08 using SoCalGas official source 1 and SoCalGas official source 2. Before a time-sensitive action, reopen the live SoCalGas source because billing dates, fees, account controls and program names can change. Natural-gas closure can require meter access or a completed reading in addition to an online stop action.
Provider rules
SoCalGas checkpoint 1
After service termination, SoCalGas says an eligible security deposit plus interest is automatically applied as a credit to the SoCalGas service profile. The useful question is whether the latest SoCalGas meter access meets that condition. If it does not, move to the next applicable rule instead of forcing a generic cancellation expectation.
A practical SoCalGas record for this point should include the transaction identifier, the controlling date and the amount attached to the meter access. If SoCalGas SoCalGas assistance later reviews the issue, those details make it possible to explain the status from one specific account event rather than from a broad description.
Reading the SoCalGas closed account
Outstanding charges are subtracted before any remaining credit is determined. For SoCalGas, compare this point with the live closed account before changing the SoCalGas service profile. If the screen shows a different timing condition, preserve the screen and use the transaction-specific information.
A practical SoCalGas record for this point should include the transaction identifier, the controlling date and the amount attached to the closed account. If SoCalGas SoCalGas assistance later reviews the issue, those details make it possible to explain the status from one specific account event rather than from a broad description.
SoCalGas rule 3: security deposit
SoCalGas customers closing natural-gas service should allow the provider’s stated working time and provide meter access when required. Apply that statement only to a SoCalGas gas-service customer’s actual security deposit. Write down the relevant date, amount and account status, because another SoCalGas plan or service stage can produce a different status.
A practical SoCalGas record for this point should include the transaction identifier, the controlling date and the amount attached to the security deposit. If SoCalGas SoCalGas assistance later reviews the issue, those details make it possible to explain the status from one specific account event rather than from a broad description.
How SoCalGas treats the completed credit
Customers should verify the completed service date, meter access and completed mailing information before treating the SoCalGas service profile as closed. Apply that statement only to a SoCalGas gas-service customer’s actual completed credit. Write down the relevant date, amount and account status, because another SoCalGas plan or service stage can produce a different status.
A practical SoCalGas record for this point should include the transaction identifier, the controlling date and the amount attached to the completed credit. If SoCalGas SoCalGas assistance later reviews the issue, those details make it possible to explain the status from one specific account event rather than from a broad description.
SoCalGas checkpoint 5
If a SoCalGas gas-service customer opens another SoCalGas account, an eligible credit can be transferred rather than mailed as a separate refund. Apply that statement only to a SoCalGas gas-service customer’s actual gas-service end date. Write down the relevant date, amount and account status, because another SoCalGas plan or service stage can produce a different status.
A practical SoCalGas record for this point should include the transaction identifier, the controlling date and the amount attached to the gas-service end date. If SoCalGas SoCalGas assistance later reviews the issue, those details make it possible to explain the status from one specific account event rather than from a broad description.
Reading the SoCalGas meter access
If a credit remains after the SoCalGas service profile is settled and is not transferred, a SoCalGas gas-service customer should follow the latest SoCalGas refund process for the remaining balance. For SoCalGas, compare this point with the live meter access before changing the SoCalGas service profile. If the screen shows a different timing condition, preserve the screen and use the transaction-specific information.
A practical SoCalGas record for this point should include the transaction identifier, the controlling date and the amount attached to the meter access. If SoCalGas SoCalGas assistance later reviews the issue, those details make it possible to explain the status from one specific account event rather than from a broad description.
Before the cutoff
Natural-gas closure can require meter access or a completed reading in addition to an online stop action. For SoCalGas, connect that principle to the closed account and store the SoCalGas service profile state before submitting a change.
Moving within the same utility territory may call for a transfer rather than a stop-only action. For SoCalGas, connect that principle to the gas-service end date and store the SoCalGas service profile state before submitting a change.
completed billing and any deposit or credit are reconciled after the service end date, not merely when the web form is submitted. For SoCalGas, connect that principle to the meter access and store the SoCalGas service profile state before submitting a change.
After the cutoff
- Open the SoCalGas account, receipt, reservation or service record and identify the precise security deposit.
- Find the date that controls the SoCalGas action and record the time zone or billing cycle when one is relevant.
- Identify who processed the purchase or payment and whether another seller, location, app or service channel controls part of the action.
- Read the SoCalGas condition attached to this precise product, including any commitment, cutoff, nonrefundable component, deposit or already-processed order.
- Before confirming the change, capture any amount, credit, fee, access-end date, completed bill or refund message that SoCalGas displays.
- Complete the SoCalGas cancellation, stop, return or refund route using the method named by the provider.
- store the completed SoCalGas confirmation and recheck the SoCalGas service profile later so future billing or service status matches the action.
Evidence file
Cancellation is confirmed but a charge remains
Use the SoCalGas gas-service end date as the anchor. Customers should verify the completed service date, meter access and completed mailing information before treating the SoCalGas service profile as closed. Compare a SoCalGas gas-service customer’s actual timestamp and account status with that condition. If they match, the SoCalGas term can explain the outcome; if they do not, another SoCalGas condition may control.
Another channel processed the purchase
Use the SoCalGas closed account as the anchor. SoCalGas customers closing natural-gas service should allow the provider’s stated working time and provide meter access when required. Compare a SoCalGas gas-service customer’s actual timestamp and account status with that condition. If they match, the SoCalGas term can explain the outcome; if they do not, another SoCalGas condition may control.
The important cutoff has passed
Use the SoCalGas completed credit as the anchor. After service termination, SoCalGas says an eligible security deposit plus interest is automatically applied as a credit to the SoCalGas service profile. Compare a SoCalGas gas-service customer’s actual timestamp and account status with that condition. If they match, the SoCalGas term can explain the outcome; if they do not, another SoCalGas condition may control.
The action is early
Use the SoCalGas meter access as the anchor. Outstanding charges are subtracted before any remaining credit is determined. Compare a SoCalGas gas-service customer’s actual timestamp and account status with that condition. If they match, the SoCalGas term can explain the outcome; if they do not, another SoCalGas condition may control.
Bottom line
- support case number if SoCalGas SoCalGas assistance handled the action
- receipt or statement showing the security deposit
- return, forwarding, meter, equipment or service-completion evidence when relevant
- the controlling date and cancellation timestamp
- screen showing any refund, credit, completed charge or access-end date
- SoCalGas confirmation or account identifier
Wrong assumptions to avoid with SoCalGas
- Do not discard the SoCalGas confirmation while a completed bill, refund, return, shipment or account closure is still pending.
- Do not rely on an old search status when the live SoCalGas account shows a transaction-specific date or condition.
- Do not treat stopping future SoCalGas billing as proof that every earlier charge is refundable.
- Do not apply a SoCalGas rule from a different plan, product, address or billing channel to this transaction.
- Do not assume non-use automatically cancels the SoCalGas service or creates a refund.
SoCalGas transaction audit
SoCalGas audit 1
SoCalGas audit 1 begins with the SoCalGas security deposit. The official SoCalGas point to compare is: SoCalGas customers closing natural-gas service should allow the provider’s stated working time and provide meter access when required. Place the SoCalGas security deposit beside the SoCalGas gas-service end date and write the particular SoCalGas dates from both. If those SoCalGas records agree, a SoCalGas gas-service customer can explain the expected outcome from the written SoCalGas term. If they disagree, preserve both SoCalGas records and ask which condition applies to that precise account event. preserve the SoCalGas evidence until the refund, credit, closure, return, completed bill or access status is fully settled.
SoCalGas audit 2
SoCalGas audit 2 begins with the SoCalGas completed credit. The official SoCalGas point to compare is: After service termination, SoCalGas says an eligible security deposit plus interest is automatically applied as a credit to the SoCalGas service profile. Place the SoCalGas completed credit beside the SoCalGas meter access and write the particular SoCalGas dates from both. If those SoCalGas records agree, a SoCalGas gas-service customer can explain the expected outcome from the written SoCalGas term. If they disagree, preserve both SoCalGas records and ask which condition applies to that precise account event. preserve the SoCalGas evidence until the refund, credit, closure, return, completed bill or access status is fully settled.
SoCalGas audit 3
SoCalGas audit 3 begins with the SoCalGas gas-service end date. The official SoCalGas point to compare is: Outstanding charges are subtracted before any remaining credit is determined. Place the SoCalGas gas-service end date beside the SoCalGas closed account and write the particular SoCalGas dates from both. If those SoCalGas records agree, a SoCalGas gas-service customer can explain the expected outcome from the written SoCalGas term. If they disagree, preserve both SoCalGas records and ask which condition applies to that precise account event. preserve the SoCalGas evidence until the refund, credit, closure, return, completed bill or access status is fully settled.
SoCalGas audit 4
SoCalGas audit 4 begins with the SoCalGas meter access. The official SoCalGas point to compare is: If a SoCalGas gas-service customer opens another SoCalGas account, an eligible credit can be transferred rather than mailed as a separate refund. Place the SoCalGas meter access beside the SoCalGas security deposit and write the particular SoCalGas dates from both. If those SoCalGas records agree, a SoCalGas gas-service customer can explain the expected outcome from the written SoCalGas term. If they disagree, preserve both SoCalGas records and ask which condition applies to that precise account event. preserve the SoCalGas evidence until the refund, credit, closure, return, completed bill or access status is fully settled.
SoCalGas audit 5
SoCalGas audit 5 begins with the SoCalGas closed account. The official SoCalGas point to compare is: If a credit remains after the SoCalGas service profile is settled and is not transferred, a SoCalGas gas-service customer should follow the latest SoCalGas refund process for the remaining balance. Place the SoCalGas closed account beside the SoCalGas completed credit and write the particular SoCalGas dates from both. If those SoCalGas records agree, a SoCalGas gas-service customer can explain the expected outcome from the written SoCalGas term. If they disagree, preserve both SoCalGas records and ask which condition applies to that precise account event. preserve the SoCalGas evidence until the refund, credit, closure, return, completed bill or access status is fully settled.
SoCalGas audit 6
SoCalGas audit 6 begins with the SoCalGas security deposit. The official SoCalGas point to compare is: Customers should verify the completed service date, meter access and completed mailing information before treating the SoCalGas service profile as closed. Place the SoCalGas security deposit beside the SoCalGas gas-service end date and write the particular SoCalGas dates from both. If those SoCalGas records agree, a SoCalGas gas-service customer can explain the expected outcome from the written SoCalGas term. If they disagree, preserve both SoCalGas records and ask which condition applies to that precise account event. preserve the SoCalGas evidence until the refund, credit, closure, return, completed bill or access status is fully settled.
SoCalGas audit 7
SoCalGas audit 7 begins with the SoCalGas completed credit. The official SoCalGas point to compare is: SoCalGas customers closing natural-gas service should allow the provider’s stated working time and provide meter access when required. Place the SoCalGas completed credit beside the SoCalGas meter access and write the particular SoCalGas dates from both. If those SoCalGas records agree, a SoCalGas gas-service customer can explain the expected outcome from the written SoCalGas term. If they disagree, preserve both SoCalGas records and ask which condition applies to that precise account event. preserve the SoCalGas evidence until the refund, credit, closure, return, completed bill or access status is fully settled.
SoCalGas audit 8
SoCalGas audit 8 begins with the SoCalGas gas-service end date. The official SoCalGas point to compare is: After service termination, SoCalGas says an eligible security deposit plus interest is automatically applied as a credit to the SoCalGas service profile. Place the SoCalGas gas-service end date beside the SoCalGas closed account and write the particular SoCalGas dates from both. If those SoCalGas records agree, a SoCalGas gas-service customer can explain the expected outcome from the written SoCalGas term. If they disagree, preserve both SoCalGas records and ask which condition applies to that precise account event. preserve the SoCalGas evidence until the refund, credit, closure, return, completed bill or access status is fully settled.
SoCalGas audit 9
SoCalGas audit 9 begins with the SoCalGas meter access. The official SoCalGas point to compare is: Outstanding charges are subtracted before any remaining credit is determined. Place the SoCalGas meter access beside the SoCalGas security deposit and write the particular SoCalGas dates from both. If those SoCalGas records agree, a SoCalGas gas-service customer can explain the expected outcome from the written SoCalGas term. If they disagree, preserve both SoCalGas records and ask which condition applies to that precise account event. preserve the SoCalGas evidence until the refund, credit, closure, return, completed bill or access status is fully settled.
Related RefundGuides coverage
Browse our natural gas utilities guides and compare the Nicor Gas guide for another provider in the same service area.
Bottom line: SoCalGas applies an eligible security deposit and interest to the closed account, with any remaining credit handled after outstanding charges or a transfer to another account. SoCalGas uses the deposit as part of the closed SoCalGas profile reconciliation. a SoCalGas gas-service customer’s original deposit is not automatically the same as the eventual refund amount.
SoCalGas casebook: applying the policy to real account states
SoCalGas case 1: the stop date is scheduled
Consider a SoCalGas customer where the stop date is scheduled. The first SoCalGas policy point is: SoCalGas customers closing natural-gas service should allow the provider’s stated working time and provide meter access when required. A second SoCalGas point also matters: If a SoCalGas gas-service customer opens another SoCalGas account, an eligible credit can be transferred rather than mailed as a separate refund. Open the SoCalGas security deposit and compare it with the SoCalGas gas-service end date. Write the precise SoCalGas date, amount and status beside those two records. If the SoCalGas account matches the written SoCalGas terms, a SoCalGas gas-service customer can predict the likely cancellation, refund, credit, completed-bill or service outcome from those conditions. If the SoCalGas account does not match, preserve the screen and use the transaction-specific condition rather than forcing a general rule.
SoCalGas case 2: meter access is required
This SoCalGas example starts when meter access is required. For this situation, SoCalGas states: After service termination, SoCalGas says an eligible security deposit plus interest is automatically applied as a credit to the SoCalGas service profile. The related SoCalGas condition is: If a credit remains after the SoCalGas service profile is settled and is not transferred, a SoCalGas gas-service customer should follow the latest SoCalGas refund process for the remaining balance. a SoCalGas gas-service customer should place the SoCalGas completed credit next to the SoCalGas meter access and verify that both refer to the same account event. preserve the SoCalGas confirmation number and the timestamp of the action. That evidence lets SoCalGas SoCalGas assistance explain a remaining charge or refund from the specific SoCalGas profile history. a SoCalGas gas-service customer should preserve the SoCalGas evidence until the status is completely reflected.
SoCalGas case 3: the completed reading has not been completed
Use this SoCalGas case when the completed reading has not been completed. The relevant SoCalGas guidance says: Outstanding charges are subtracted before any remaining credit is determined. Do not ignore this second SoCalGas rule: Customers should verify the completed service date, meter access and completed mailing information before treating the SoCalGas service profile as closed. verify the SoCalGas gas-service end date before changing the SoCalGas closed account. Record what the SoCalGas account showed immediately before the action and again after the action. The difference between those two SoCalGas states can show whether future billing stopped, an order remained locked, a rental remained open, or a completed utility account still needed processing. Use the published SoCalGas conditions to explain the status instead of assuming that cancellation automatically reverses every charge.
SoCalGas case 4: a SoCalGas gas-service customer is moving within the utility territory
Consider a SoCalGas customer where a SoCalGas gas-service customer is moving within the utility territory. The first SoCalGas policy point is: If a SoCalGas gas-service customer opens another SoCalGas account, an eligible credit can be transferred rather than mailed as a separate refund. A second SoCalGas point also matters: SoCalGas customers closing natural-gas service should allow the provider’s stated working time and provide meter access when required. Open the SoCalGas meter access and compare it with the SoCalGas security deposit. Write the precise SoCalGas date, amount and status beside those two records. If the SoCalGas account matches the written SoCalGas terms, a SoCalGas gas-service customer can predict the likely cancellation, refund, credit, completed-bill or service outcome from those conditions. If the SoCalGas account does not match, preserve the screen and use the transaction-specific condition rather than forcing a general rule.
SoCalGas case 5: the completed bill is still pending
This SoCalGas example starts when the completed bill is still pending. For this situation, SoCalGas states: If a credit remains after the SoCalGas service profile is settled and is not transferred, a SoCalGas gas-service customer should follow the latest SoCalGas refund process for the remaining balance. The related SoCalGas condition is: After service termination, SoCalGas says an eligible security deposit plus interest is automatically applied as a credit to the SoCalGas service profile. a SoCalGas gas-service customer should place the SoCalGas closed account next to the SoCalGas completed credit and verify that both refer to the same account event. preserve the SoCalGas confirmation number and the timestamp of the action. That evidence lets SoCalGas SoCalGas assistance explain a remaining charge or refund from the specific SoCalGas profile history. a SoCalGas gas-service customer should preserve the SoCalGas evidence until the status is completely reflected.
SoCalGas case 6: a deposit or account credit must be reconciled after closure
Use this SoCalGas case when a deposit or account credit must be reconciled after closure. The relevant SoCalGas guidance says: Customers should verify the completed service date, meter access and completed mailing information before treating the SoCalGas service profile as closed. Do not ignore this second SoCalGas rule: Outstanding charges are subtracted before any remaining credit is determined. verify the SoCalGas security deposit before changing the SoCalGas gas-service end date. Record what the SoCalGas account showed immediately before the action and again after the action. The difference between those two SoCalGas states can show whether future billing stopped, an order remained locked, a rental remained open, or a completed utility account still needed processing. Use the published SoCalGas conditions to explain the status instead of assuming that cancellation automatically reverses every charge.
SoCalGas case 7: the stop date is scheduled
Consider a SoCalGas customer where the stop date is scheduled. The first SoCalGas policy point is: SoCalGas customers closing natural-gas service should allow the provider’s stated working time and provide meter access when required. A second SoCalGas point also matters: If a SoCalGas gas-service customer opens another SoCalGas account, an eligible credit can be transferred rather than mailed as a separate refund. Open the SoCalGas completed credit and compare it with the SoCalGas meter access. Write the precise SoCalGas date, amount and status beside those two records. If the SoCalGas account matches the written SoCalGas terms, a SoCalGas gas-service customer can predict the likely cancellation, refund, credit, completed-bill or service outcome from those conditions. If the SoCalGas account does not match, preserve the screen and use the transaction-specific condition rather than forcing a general rule.
SoCalGas case 8: meter access is required
This SoCalGas example starts when meter access is required. For this situation, SoCalGas states: After service termination, SoCalGas says an eligible security deposit plus interest is automatically applied as a credit to the SoCalGas service profile. The related SoCalGas condition is: If a credit remains after the SoCalGas service profile is settled and is not transferred, a SoCalGas gas-service customer should follow the latest SoCalGas refund process for the remaining balance. a SoCalGas gas-service customer should place the SoCalGas gas-service end date next to the SoCalGas closed account and verify that both refer to the same account event. preserve the SoCalGas confirmation number and the timestamp of the action. That evidence lets SoCalGas SoCalGas assistance explain a remaining charge or refund from the specific SoCalGas profile history. a SoCalGas gas-service customer should preserve the SoCalGas evidence until the status is completely reflected.
SoCalGas case 9: the completed reading has not been completed
Use this SoCalGas case when the completed reading has not been completed. The relevant SoCalGas guidance says: Outstanding charges are subtracted before any remaining credit is determined. Do not ignore this second SoCalGas rule: Customers should verify the completed service date, meter access and completed mailing information before treating the SoCalGas service profile as closed. verify the SoCalGas meter access before changing the SoCalGas security deposit. Record what the SoCalGas account showed immediately before the action and again after the action. The difference between those two SoCalGas states can show whether future billing stopped, an order remained locked, a rental remained open, or a completed utility account still needed processing. Use the published SoCalGas conditions to explain the status instead of assuming that cancellation automatically reverses every charge.
SoCalGas case 10: a SoCalGas gas-service customer is moving within the utility territory
Consider a SoCalGas customer where a SoCalGas gas-service customer is moving within the utility territory. The first SoCalGas policy point is: If a SoCalGas gas-service customer opens another SoCalGas account, an eligible credit can be transferred rather than mailed as a separate refund. A second SoCalGas point also matters: SoCalGas customers closing natural-gas service should allow the provider’s stated working time and provide meter access when required. Open the SoCalGas closed account and compare it with the SoCalGas completed credit. Write the precise SoCalGas date, amount and status beside those two records. If the SoCalGas account matches the written SoCalGas terms, a SoCalGas gas-service customer can predict the likely cancellation, refund, credit, completed-bill or service outcome from those conditions. If the SoCalGas account does not match, preserve the screen and use the transaction-specific condition rather than forcing a general rule.
SoCalGas case 11: the completed bill is still pending
This SoCalGas example starts when the completed bill is still pending. For this situation, SoCalGas states: If a credit remains after the SoCalGas service profile is settled and is not transferred, a SoCalGas gas-service customer should follow the latest SoCalGas refund process for the remaining balance. The related SoCalGas condition is: After service termination, SoCalGas says an eligible security deposit plus interest is automatically applied as a credit to the SoCalGas service profile. a SoCalGas gas-service customer should place the SoCalGas security deposit next to the SoCalGas gas-service end date and verify that both refer to the same account event. preserve the SoCalGas confirmation number and the timestamp of the action. That evidence lets SoCalGas SoCalGas assistance explain a remaining charge or refund from the specific SoCalGas profile history. a SoCalGas gas-service customer should preserve the SoCalGas evidence until the status is completely reflected.
SoCalGas case 12: a deposit or account credit must be reconciled after closure
Use this SoCalGas case when a deposit or account credit must be reconciled after closure. The relevant SoCalGas guidance says: Customers should verify the completed service date, meter access and completed mailing information before treating the SoCalGas service profile as closed. Do not ignore this second SoCalGas rule: Outstanding charges are subtracted before any remaining credit is determined. verify the SoCalGas completed credit before changing the SoCalGas meter access. Record what the SoCalGas account showed immediately before the action and again after the action. The difference between those two SoCalGas states can show whether future billing stopped, an order remained locked, a rental remained open, or a completed utility account still needed processing. Use the published SoCalGas conditions to explain the status instead of assuming that cancellation automatically reverses every charge.
SoCalGas completed audit checklist
SoCalGas audit item 1
SoCalGas audit item 1 uses the SoCalGas completed credit. the official SoCalGas term to test is: After service termination, SoCalGas says an eligible security deposit plus interest is automatically applied as a credit to the SoCalGas service profile. Attach the SoCalGas date and amount from the latest SoCalGas service profile to that rule. Do not replace the live SoCalGas information with a remembered deadline from an earlier purchase. If a later SoCalGas charge, credit, refund, delivery, rental status or completed bill differs from expectation, use this stored record when asking for an explanation.
SoCalGas audit item 2
SoCalGas audit item 2 uses the SoCalGas gas-service end date. the official SoCalGas term to test is: Outstanding charges are subtracted before any remaining credit is determined. Attach the SoCalGas date and amount from the latest SoCalGas service profile to that rule. Do not replace the live SoCalGas information with a remembered deadline from an earlier purchase. If a later SoCalGas charge, credit, refund, delivery, rental status or completed bill differs from expectation, use this stored record when asking for an explanation.
SoCalGas audit item 3
SoCalGas audit item 3 uses the SoCalGas meter access. the official SoCalGas term to test is: If a SoCalGas gas-service customer opens another SoCalGas account, an eligible credit can be transferred rather than mailed as a separate refund. Attach the SoCalGas date and amount from the latest SoCalGas service profile to that rule. Do not replace the live SoCalGas information with a remembered deadline from an earlier purchase. If a later SoCalGas charge, credit, refund, delivery, rental status or completed bill differs from expectation, use this stored record when asking for an explanation.
SoCalGas audit item 4
SoCalGas audit item 4 uses the SoCalGas closed account. the official SoCalGas term to test is: If a credit remains after the SoCalGas service profile is settled and is not transferred, a SoCalGas gas-service customer should follow the latest SoCalGas refund process for the remaining balance. Attach the SoCalGas date and amount from the latest SoCalGas service profile to that rule. Do not replace the live SoCalGas information with a remembered deadline from an earlier purchase. If a later SoCalGas charge, credit, refund, delivery, rental status or completed bill differs from expectation, use this stored record when asking for an explanation.
SoCalGas audit item 5
SoCalGas audit item 5 uses the SoCalGas security deposit. the official SoCalGas term to test is: Customers should verify the completed service date, meter access and completed mailing information before treating the SoCalGas service profile as closed. Attach the SoCalGas date and amount from the latest SoCalGas service profile to that rule. Do not replace the live SoCalGas information with a remembered deadline from an earlier purchase. If a later SoCalGas charge, credit, refund, delivery, rental status or completed bill differs from expectation, use this stored record when asking for an explanation.
SoCalGas audit item 6
SoCalGas audit item 6 uses the SoCalGas completed credit. the official SoCalGas term to test is: SoCalGas customers closing natural-gas service should allow the provider’s stated working time and provide meter access when required. Attach the SoCalGas date and amount from the latest SoCalGas service profile to that rule. Do not replace the live SoCalGas information with a remembered deadline from an earlier purchase. If a later SoCalGas charge, credit, refund, delivery, rental status or completed bill differs from expectation, use this stored record when asking for an explanation.
SoCalGas audit item 7
SoCalGas audit item 7 uses the SoCalGas gas-service end date. the official SoCalGas term to test is: After service termination, SoCalGas says an eligible security deposit plus interest is automatically applied as a credit to the SoCalGas service profile. Attach the SoCalGas date and amount from the latest SoCalGas service profile to that rule. Do not replace the live SoCalGas information with a remembered deadline from an earlier purchase. If a later SoCalGas charge, credit, refund, delivery, rental status or completed bill differs from expectation, use this stored record when asking for an explanation.
SoCalGas audit item 8
SoCalGas audit item 8 uses the SoCalGas meter access. the official SoCalGas term to test is: Outstanding charges are subtracted before any remaining credit is determined. Attach the SoCalGas date and amount from the latest SoCalGas service profile to that rule. Do not replace the live SoCalGas information with a remembered deadline from an earlier purchase. If a later SoCalGas charge, credit, refund, delivery, rental status or completed bill differs from expectation, use this stored record when asking for an explanation.