Buying from Quiksilver can be straightforward, but the details matter. This guide breaks down how returns, refunds, exchanges, shipping charges, cancellations, warranty coverage, and support channels work for United States customers. It is designed for shoppers comparing return options before buying, customers trying to avoid denied refunds, and gift buyers who want to understand holiday timing, packaging rules, and category restrictions before they act. It also highlights practical pain points that often trip people up, such as the return window starting from the ship date, not the delivery date, online orders that cannot be handled in retail or outlet stores, and the extra cost tied to prepaid return labels or refund-based returns.
The Quiksilver return policy centers on a 30-day return period, product condition requirements, and several category-specific restrictions. This guide explains those rules in plain language so you can decide whether to mail an item back, reorder instead of exchange, or contact support for a defect or warranty issue.
Quick Answer: Can You Return Items to Quiksilver?
Yes, Quiksilver generally allows returns on eligible online and phone orders within 30 days from the original ship date. Items must be in 100% resalable condition, and Final Sale merchandise is excluded. Quiksilver also states that online orders cannot be refunded or exchanged in retail or outlet locations. A $10.00 restocking fee applies for exchanges and returns initiated for refund.
Quick Facts Table
| Policy Area | Details |
|---|---|
| Refund Window | 30 days from the original ship date |
| Receipt Requirement | Proof of purchase is strongly recommended; warranty claims require proof of purchase |
| Refund Method | Refund back to original payment method; original shipping charges are not added to the refund |
| Exchanges Allowed | Yes, but each item is allowed one exchange per transaction |
| Restocking Fees | $10.00 restocking fee applied for exchanges and returns initiated for refund |
| Online vs In-Store Differences | Online orders must be handled through the original point of sale and will not be accepted for refund or exchange in retail or outlet locations |
Policy Snapshot
Return window: 30 days from the original ship date.
Receipt requirement: Proof of purchase helps with returns and is required for warranty review.
Refund method: Refunds go back to the original payment method; original shipping charges are not refunded.
Exchanges: Allowed, but each item is limited to one exchange per transaction.
Restocking fees: $10.00 restocking fee for exchanges and returns initiated for refund.
Official Return Policy Overview
Quiksilver offers a 30-day return period for eligible orders, measured from the original ship date rather than the delivery date. Returned merchandise must be in 100% resalable condition, and the brand applies a $10.00 restocking fee on exchanges and returns initiated for refund.
The most important timing rule is easy to overlook: Quiksilver starts counting the return period from the ship date. That matters if your order spends several days in transit, because your practical decision window may feel shorter than a standard 30-day-from-delivery model.
Condition standards are also strict. Items should be unused, unworn, undamaged, and returned with original tags, labels, and packaging intact. For shoppers buying gifts, tag removal can create problems. For action-sports products and apparel, packaging and product presentation may be treated as part of the resalable condition review.
Category restrictions matter as well. Final Sale items are not returnable. Quiksilver’s return page also says returns must be initiated from the original point of sale, which means online orders are not accepted for refund or exchange at retail or outlet locations. If you want to review the brand’s exact wording, use the official return policy and the return portal linked there.
Holiday Return Policy
Quiksilver’s official return page states that orders placed between November 17 and December 25 are eligible for a 45-day return period on all items ordered through the online store. Standard exclusions still apply, including Final Sale restrictions.
Holiday shoppers should still pay attention to item condition, tags, and product exclusions. An extended seasonal window does not cancel the requirement that merchandise be returned in resalable condition. It also does not override Final Sale restrictions or the rule that online purchases follow the online return process.
If you are buying gifts and plan to hold the item for several weeks, verify the current seasonal wording on the official return policy before purchase, since promotional windows can change.
Exceptions to the Quiksilver Return Policy
- ✕Final Sale items are not eligible for return. This is one of the clearest restrictions in the policy and often affects heavily discounted merchandise.
- ✕Items that are not in 100% resalable condition can be denied, including products that are worn, damaged, missing tags, or missing original packaging.
- ✕Swim and surf-related products may face stricter hygiene or use-condition review, especially if liners are missing or there are signs of wear.
- ✕Customized or personalized products may not qualify for standard returns because they cannot be resold easily.
- ✕Gift cards are typically treated as final sale and non-refundable.
These exceptions exist because resale value, hygiene concerns, and product-specific handling standards affect whether merchandise can go back into inventory. When a normal return is unavailable, the next best option may be a defect review, warranty claim, or support escalation.
Warranty Coverage Explained
Quiksilver offers limited warranty protection for certain product categories against manufacturer defects. Based on the provided policy details, wetsuits have a one-year limited warranty, wetsuit accessories such as booties and gloves have a 90-day warranty window, and snow outerwear carries a two-year warranty on workmanship and assembly.
Warranty coverage is different from a standard return. Returns usually address preference issues such as fit, color, or buyer’s remorse within the return window. Warranty coverage is meant for defects in materials or workmanship. That generally means accidental damage, misuse, heavy wear, or unauthorized repairs are not covered.
Proof of purchase is important for warranty review. Shoppers with technical gear such as wetsuits should also be careful not to attempt home repairs that could complicate later claims. For support entry points, Quiksilver routes customers through its official contact page.
Step-by-Step Return Process
In-Store Returns
- ✓Bring the item, proof of purchase, and all original packaging, tags, and included promotional items if your purchase came with one.
- ✓Confirm first that your purchase is actually eligible for in-store handling. Quiksilver states online orders will not be accepted for refund or exchange within retail or outlet locations.
- ✓If the purchase was made in a store and a receipt is missing, account-linked transaction history may help if the purchase was tied to a loyalty profile.
- ✓If staff raise a condition issue, ask for a clear explanation and whether a defect review or warranty path is more appropriate than a standard return.
Online / Mail Returns
- ✓Start through Quiksilver’s return portal linked on the return policy page.
- ✓Use the prepaid label option if offered, but note the $10.00 restocking fee applied for exchanges and returns initiated for refund.
- ✓Pack the item carefully in its original packaging when possible, remove or cover old carrier labels, and include any promotional item that came with the order if required for a full refund.
- ✓Keep tracking records until the refund closes. The warehouse may take about seven business days to receive, inspect, and close the return file.
- ✓After approval, refunds for standard credit or debit card transactions typically appear within 2 to 10 business days, depending on the bank.
Refund Methods by Payment Type
Quiksilver generally refunds eligible orders back to the original payment method. The warehouse review phase takes about seven business days, and standard credit or debit card refunds usually appear within 2 to 10 business days after approval. Original shipping charges are not added back to the refund.
For credit cards and debit cards, the key delay is usually bank processing. Once Quiksilver closes the return, posting time depends on the card issuer. For PayPal or Amazon Pay transactions, the refund generally goes back to that account once the return is approved. For Buy Now, Pay Later services such as Afterpay or ZIP, the refund amount is typically deducted from the outstanding balance.
Quiksilver does not present store credit as the default outcome for an otherwise eligible United States return. That matters for shoppers expecting an instant merchandise-credit option at the register or through a return portal.
In-Store vs Mail Return Comparison
| Factor | In-Store | Mail Return |
|---|---|---|
| Speed | Potentially faster for eligible store purchases | Slower because the item must reach the warehouse |
| Refund Timeline | Depends on store handling and payment method | About 7 business days for warehouse processing, then typically 2 to 10 business days for credit/debit refund posting |
| Fees / Shipping Responsibility | No shipping cost, but eligibility depends on original point of sale | $10.00 restocking fee applied for exchanges and returns initiated for refund |
| Convenience | Useful for local store purchases | Required for online orders because Quiksilver says online orders are not accepted in retail or outlet locations |
| Best For | Eligible store transactions with intact receipt and packaging | Online purchases, size issues, and customers outside convenient store range |
Cancellation Policy
Quiksilver’s cancellation window is narrow. Based on the provided policy details, orders typically can be canceled or modified only within about four hours because they are transmitted to the warehouse quickly. After that, the order usually must be received first and then handled through the return process.
There is no dedicated cancellation page described in the provided policy material. Customers are directed to contact support immediately by phone or through the contact form if they need to stop an order. Once the shipment is locked for fulfillment, the practical path shifts from cancellation to return. For support entry, use Quiksilver’s official contact page.
Shipping Policy
Quiksilver ships Monday through Friday, excluding holidays. In the contiguous United States, standard shipping is free on orders over $125, while standard shipping below that threshold costs $10.00. Wetsuits do not qualify for free shipping, and faster shipping tiers are available for added cost.
Quiksilver lists these United States shipping options: standard 5-7 business days free over $125, standard 5-7 business days for $10.00, 2 Day 2-3 business days for $19.99, and Next Day 1-2 business days for $24.99. Hawaii and Alaska standard shipping is listed at 4-5 business days for $25.00. The brand also says it does not ship to P.O. boxes or APO/FPO addresses.
If the shipping address differs from the billing address, orders may be delayed for fraud screening. For full details, customers can review the official shipping page. Policies are subject to change; we recommend verifying directly with the retailer.
Customer Service & Contact Information
For general support, Quiksilver lists phone, email, live chat, and web contact options. The provided policy details identify the main phone line as 1-844-599-2278 with availability listed as Monday through Friday, 8:00 AM to 6:00 PM EST. General support email is customerservice@quiksilver.com, and warranty support email is warranty.usa@boardriders.com. Live chat availability is listed as Monday through Friday, 9:00 AM to 5:00 PM.
For official support navigation, use the help and contact page.
Quick Connect Support Table
| Support Type | Contact Method | Availability and & Customer Support Hours |
|---|---|---|
| Phone Support | 1-844-599-2278 | Monday through Friday, 8:00 AM to 6:00 PM EST |
| General Support Email | customerservice@quiksilver.com | 24/7 email intake; response timing may vary |
| Warranty Support | warranty.usa@boardriders.com | 24/7 email intake |
| Live Chat | Quiksilver Contact Page | Monday through Friday, 9:00 AM to 5:00 PM |
Store Hours / Store Timings
Quiksilver store hours can vary by location. Based on the provided policy details, many stores generally align with standard shopping center hours around 10:00 AM to 9:00 PM, while some high-traffic locations may differ. Before making a store trip for a return question or pickup-related issue, check the official store locator for location-specific hours.
Practical Tips Based on Common Retail Practices
- ✓Keep all tags, liners, and original packaging until you are sure you are keeping the item. Quiksilver’s resalable-condition rule is strict.
- ✓Take photos before mailing a return, especially for technical items such as wetsuits or products with branded boxes that could be scrutinized on inspection.
- ✓Do not assume online orders can be dropped off in a store. Quiksilver’s policy says online orders are not accepted for refund or exchange in retail or outlet locations.
- ✓Budget for the $10.00 restocking fee if you are considering a refund or exchange through the prepaid return process.
- ✓During gift season, confirm the exact holiday window before buying if you expect to return after several weeks.
Reasons a Return May Be Denied
- ✕The return was started after the 30-day period measured from the original ship date.
- ✕Tags, labels, liners, packaging, or included promotional items are missing.
- ✕The product shows wear, damage, sand, salt residue, or other signs that it is no longer in resalable condition.
- ✕The item is marked Final Sale.
- ✕The shopper uses the wrong return channel, such as attempting to handle an online order in a retail or outlet location.
Return Denial Prevention Tips
- ✓Return items promptly because the countdown starts from the ship date.
- ✓Save receipts, order confirmations, and shipment emails in one folder for quick access.
- ✓Use clean, dry, well-packed returns, especially for surf and snow gear that may be checked carefully.
- ✓Keep carrier tracking until the refund is fully posted to your account.
- ✓When unsure whether the issue is preference or defect, ask support whether you should use the return process or the warranty channel.
Edge Case Scenarios
Lost receipt: If the purchase was tied to an account or loyalty profile, transaction lookup may help. For warranty matters, proof of purchase is especially important.
Opened items: Quiksilver focuses heavily on 100% resalable condition. An opened item may still be denied if tags, liners, packaging, or product condition no longer meet that standard.
Gift returns: Gift buyers should leave tags and packaging intact. Holiday extensions can help, but they do not erase exclusion rules.
Damaged or defective items: A defect issue may fit better under warranty than under a preference-based return. Gather photos and proof of purchase before contacting support.
Late returns: Once the return window passes, approval becomes much harder. Contact support quickly if a carrier problem or label issue affected timing.
Warranty replacement vs refund: For technical gear, a valid defect may lead to repair or replacement handling rather than a standard refund outcome.
Official Policy Source
- ✓Official return policy page
- ✓Official shipping policy page
- ✓Official contact and help page
- ✓Official store locator
Social Media Channels
Frequently Asked Questions
Can Quiksilver online orders be returned in store?
No. Quiksilver’s return policy states that returns must be initiated from the original point of sale, and online orders will not be accepted for refund or exchange in retail or outlet locations. For most online purchases, the safer route is to use the online return portal and mail the item back.
Does Quiksilver refund original shipping charges?
No. Quiksilver states that original shipping charges will not be added to the refund. That means your refund is generally based on the merchandise amount for eligible returned items, subject to any applicable fees and successful condition review.
How long do Quiksilver refunds take?
After Quiksilver receives the return, the warehouse may take about seven business days to inspect and close it. After approval, standard credit or debit card refunds typically appear within 2 to 10 business days, depending on your bank or card issuer.
What happens if I want a different size or color?
Quiksilver does allow exchanges, but each item is limited to one exchange per transaction. In practice, many shoppers may find it simpler to return the original item and place a new order, especially if stock is moving quickly or the desired replacement is time-sensitive.
Are Final Sale items returnable?
Final Sale items are generally not returnable. This is one of the strictest parts of the policy, so it is worth checking product pages carefully before purchase. If the issue is a true defect rather than a change of mind, customer support or warranty review may still be relevant.
Does Quiksilver offer free shipping?
Yes, Quiksilver offers free ground shipping on orders over $125 in the contiguous United States. Orders below that threshold are charged $10.00 for standard shipping. Wetsuits do not qualify for free shipping, even when the order total exceeds the normal free-shipping threshold.
Key Takeaways
- ✓Quiksilver’s standard return window is 30 days from the original ship date, not from delivery.
- ✓Online orders are not accepted for refund or exchange in Quiksilver retail or outlet locations.
- ✓A $10.00 restocking fee applies for exchanges and returns initiated for refund.
- ✓Returned items must be in 100% resalable condition with tags, packaging, and included extras intact.
- ✓Shipping costs, refund timing, and warranty coverage all have exact rules worth checking before you buy or return.