Direct answer: Quiksilver gives U.S. customers 30 days from delivery to return eligible items ordered through its online store or by phone. The merchandise must be unused, unworn and unwashed, with the original packaging, tags and proof of purchase. The most important cost is chosen at checkout: pay $3.50 for prepaid return coverage, or decline it and face a $10 restocking deduction if you later return the order.
| Question | Current U.S. rule |
|---|---|
| Return window | 30 days from delivery for online or phone orders |
| Return cost | $3.50 prepaid option at checkout; otherwise a $10 restocking fee is deducted from an eligible refund |
| Exchange | One free exchange per item for another size of the same style and color, subject to stock |
| Condition | Original condition and packaging; unused, unworn, unwashed, with tags |
| Not eligible | Final Sale items and exclusions identified at checkout |
This guide covers the United States policy published by Quiksilver. Canada and cross-border orders have different costs and options, so the country shown on the order matters.
The checkout choice that changes your refund
Quiksilver does not use one mail-return fee for every U.S. order. At checkout, the customer can add a $3.50 prepaid return option. That payment covers a qualifying return under the policy. If the customer declines the option and later returns an item, Quiksilver says it will deduct a $10 restocking fee from the refund.
Look at the original order confirmation before estimating the refund. The presence of a prepaid label alone does not prove that the $3.50 option was purchased. Save the checkout record or invoice showing the option, especially when several items are being returned.
When the 30-day clock begins
The standard window begins on the delivery date, not the date the order was placed. Quiksilver describes it as a 30-day return period for merchandise ordered by phone or through its online store. Starting the request early is safer than waiting until day 30 because the portal may require order verification and a carrier handoff.
The official page also displays an extended 45-day period for online orders placed from November 18 through December 25. Treat that as a dated seasonal rule: check the terms attached to the specific holiday order instead of assuming that every future holiday purchase receives the same extension.
What must come back with the product
A change-of-mind return must be in original condition and original packaging. Quiksilver specifically requires the item to be unused, unworn and unwashed, with all tags still attached. Proof of purchase is also required for the normal refund route.
If proof of purchase is missing, the policy says Quiksilver may issue merchandise credit based on the item’s current selling price on the return date. That can be lower than the amount originally paid, so locating the order email is worth the effort.
How to start a Quiksilver return
- Open the official Quiksilver returns portal and identify the order with the requested details.
- Select only the items being returned and confirm that each is inside the 30-day window.
- Review the displayed return method and fee. Compare it with the prepaid-return choice on the order confirmation.
- Pack the product with its tags, original packaging and proof-of-purchase information.
- Keep the carrier receipt and tracking number until the refund posts to the original payment method.
If you are comparing similar surfwear orders, the Billabong return policy uses a closely related checkout-fee model, while the Rip Curl return policy has different channel and product exclusions.
Exchanges are narrower than returns
Quiksilver offers a free exchange only for another size of the same style and color, subject to availability. Each item is eligible for one exchange per transaction. A different color or a different product is not the exchange described by the policy; in that situation, a return and a new purchase may be necessary.
Because inventory can change, submit a size exchange promptly. Do not remove tags or wear the replacement outdoors until the fit is confirmed.
Items and orders that need special attention
Final Sale
Items marked Final Sale cannot be returned or exchanged. Quiksilver also says other exclusions will be identified at checkout, so save the product page and order confirmation if eligibility may be disputed.
Missing item in the parcel
Inspect the package against the packing slip immediately. Quiksilver asks customers to report a short shipment as soon as reasonably possible and no later than 15 days where the law permits. This is not a normal return: report the missing item rather than creating a label for merchandise that never arrived.
Purchase from another retailer
The published page addresses Quiksilver phone and online-store orders. If the item came from a department store, marketplace or independent surf shop, that seller controls the transaction. Start with the retailer shown on the receipt.
Canada or an international destination
The U.S. prepaid option is not a universal international benefit. Canada has a separate $20 restocking deduction, and free exchanges or prepaid labels are limited to eligible U.S. customers. Use the country-specific page and support route for the order.
Refund amount: what may not come back
For an accepted change-of-mind return, original shipping charges are generally non-refundable unless applicable law requires otherwise. The return deduction then depends on whether the U.S. customer bought the $3.50 option at checkout or declined it and became subject to the $10 restocking fee.
Calculate the expected result before shipping: merchandise amount, less any stated return deduction, without counting original delivery charges. Taxes and legal requirements can affect the final figure. If the confirmation differs from that calculation, send support the order record and the fee selection.
Fast answers
Can I return worn boardshorts?
No under the change-of-mind policy. Eligible items must be unused, unworn and unwashed with tags attached.
Is every Quiksilver exchange free?
No. The published free exchange is for a different size of the same style and color, once per item and subject to availability.
Does the $3.50 option make the original shipping refundable?
No. It covers the qualifying return cost described by the policy; original shipping charges remain non-refundable except where law requires otherwise.
What if I have no receipt?
Quiksilver may issue merchandise credit at the current selling price rather than refunding the original amount.
Official Quiksilver resources
Bottom line: use the delivery date to count 30 days, verify whether the $3.50 option was bought at checkout, and return the item with proof of purchase, tags and original packaging. Those three checks determine most Quiksilver return outcomes.