Kaplan SAT & ACT Refund Guide: 3-Day, 7-Day, Tutoring and Lesson

Policy snapshot: Kaplan’s Pre-College refund schedule changes with time since purchase and differs between standard test-prep programs and tutoring hours. For Kaplan Test Prep, the practical reading is: Kaplan customers should identify the product first: ordinary Pre-College prep and Pre-College tutoring use related but not identical refund calculations.

Table of Contents

Which product did you buy?

This guide was researched on 2026-09-08 using Kaplan Test Prep official source 1. Before a time-sensitive action, reopen the live Kaplan Test Prep source because billing dates, fees, account controls and program names can change. Course cancellation and an individual tutoring-lesson cancellation can use different clocks.

present cancellation rules

Kaplan Test Prep rule 1: tutoring hours

Beginning on day 8, the standard Pre-College program tuition is listed as nonrefundable. Apply that statement only to the test-prep learner’s actual tutoring hours. Write down the relevant date, amount and account status, because another Kaplan Test Prep plan or service stage can produce a different resolution.

A practical Kaplan Test Prep record for this point should include the transaction identifier, the controlling date and the amount attached to the tutoring hours. If Kaplan Test Prep the Kaplan Test Prep service team later reviews the issue, those details make it possible to explain the resolution from one specific account event rather than from a broad description.

How Kaplan Test Prep treats the lesson cutoff

After tutoring sessions have begun, unused tutoring hours can follow Kaplan’s stated unused-hour refund calculation, while used hours are not refunded. Apply that statement only to the test-prep learner’s actual lesson cutoff. Write down the relevant date, amount and account status, because another Kaplan Test Prep plan or service stage can produce a different resolution.

A practical Kaplan Test Prep record for this point should include the transaction identifier, the controlling date and the amount attached to the lesson cutoff. If Kaplan Test Prep the Kaplan Test Prep service team later reviews the issue, those details make it possible to explain the resolution from one specific account event rather than from a broad description.

Kaplan Test Prep checkpoint 3

For those Pre-College programs, Kaplan publishes a 75% tuition refund when the inquiry is made 4 to 7 days after purchase. Apply that statement only to the test-prep learner’s actual tuition refund. Write down the relevant date, amount and account status, because another Kaplan Test Prep plan or service stage can produce a different resolution.

A practical Kaplan Test Prep record for this point should include the transaction identifier, the controlling date and the amount attached to the tuition refund. If Kaplan Test Prep the Kaplan Test Prep service team later reviews the issue, those details make it possible to explain the resolution from one specific account event rather than from a broad description.

Reading the Kaplan Test Prep Pre-College program

Kaplan says tutoring lessons should be canceled or rescheduled at least 24 hours in advance; late lesson changes can reduce available hours or produce a rescheduling charge under the program rules. This is a Kaplan Test Prep-specific condition rather than a universal refund promise. the test-prep learner should hold the Pre-College program and the Kaplan Test Prep closure record together until the settled Kaplan Test Prep file resolution is visible.

A practical Kaplan Test Prep record for this point should include the transaction identifier, the controlling date and the amount attached to the Pre-College program. If Kaplan Test Prep the Kaplan Test Prep service team later reviews the issue, those details make it possible to explain the resolution from one specific account event rather than from a broad description.

Kaplan Test Prep rule 5: purchase date

Registration, shipping, installment and other listed fees can be nonrefundable even when some program tuition qualifies for a refund. Apply that statement only to the test-prep learner’s actual purchase date. Write down the relevant date, amount and account status, because another Kaplan Test Prep plan or service stage can produce a different resolution.

A practical Kaplan Test Prep record for this point should include the transaction identifier, the controlling date and the amount attached to the purchase date. If Kaplan Test Prep the Kaplan Test Prep service team later reviews the issue, those details make it possible to explain the resolution from one specific account event rather than from a broad description.

How Kaplan Test Prep treats the tutoring hours

For Pre-College In Person, Live Online, Plus and Self Paced programs, Kaplan publishes a 100% tuition refund within 3 days of purchase. Apply that statement only to the test-prep learner’s actual tutoring hours. Write down the relevant date, amount and account status, because another Kaplan Test Prep plan or service stage can produce a different resolution.

Kaplan Test Prep checkpoint 7

For Pre-College tutoring before sessions begin, Kaplan uses the same 100% within 3 days and 75% within 4 to 7 days structure, then uses an unused-hour calculation from day 8. Apply that statement only to the test-prep learner’s actual lesson cutoff. Write down the relevant date, amount and account status, because another Kaplan Test Prep plan or service stage can produce a different resolution.

Refund or credit calculation

Course cancellation and an individual tutoring-lesson cancellation can use different clocks. For Kaplan Test Prep, connect that principle to the lesson cutoff and capture the active Kaplan Test Prep file state before submitting a change.

An installment plan is not automatically a month-to-month cancel-anytime subscription. For Kaplan Test Prep, connect that principle to the lesson cutoff and capture the active Kaplan Test Prep file state before submitting a change.

Digital access and tutoring-hour use can affect refund eligibility, so purchase date alone is not always enough. For Kaplan Test Prep, connect that principle to the tutoring hours and capture the active Kaplan Test Prep file state before submitting a change.

How to submit the inquiry

Open the Kaplan Test Prep account, receipt, reservation or service record and identify the particular Pre-College program.
Find the date that controls the Kaplan Test Prep inquiry and record the time zone or billing cycle when one is relevant.
Identify who processed the purchase or payment and whether another seller, location, app or service channel controls part of the inquiry.
Read the Kaplan Test Prep condition attached to this particular product, including any commitment, cutoff, nonrefundable component, deposit or already-processed order.
Before confirming the change, capture any amount, credit, fee, access-end date, settling bill or refund message that Kaplan Test Prep displays.
Complete the Kaplan Test Prep cancellation, stop, return or refund route using the method named by the provider.
capture the settling Kaplan Test Prep confirmation and recheck the active Kaplan Test Prep file later so future billing or service status matches the inquiry.

Special cases

Cancellation is confirmed but a charge remains

Use the Kaplan Test Prep purchase date as the anchor. After tutoring sessions have begun, unused tutoring hours can follow Kaplan’s stated unused-hour refund calculation, while used hours are not refunded. Compare the test-prep learner’s actual timestamp and account status with that condition. If they match, the Kaplan Test Prep requirement can explain the outcome; if they do not, another Kaplan Test Prep condition may control.

The inquiry is early

Use the Kaplan Test Prep lesson cutoff as the anchor. Kaplan says tutoring lessons should be canceled or rescheduled at least 24 hours in advance; late lesson changes can reduce available hours or produce a rescheduling charge under the program rules. Compare the test-prep learner’s actual timestamp and account status with that condition. If they match, the Kaplan Test Prep requirement can explain the outcome; if they do not, another Kaplan Test Prep condition may control.

The important cutoff has passed

Use the Kaplan Test Prep Pre-College program as the anchor. Registration, shipping, installment and other listed fees can be nonrefundable even when some program tuition qualifies for a refund. Compare the test-prep learner’s actual timestamp and account status with that condition. If they match, the Kaplan Test Prep requirement can explain the outcome; if they do not, another Kaplan Test Prep condition may control.

Another channel processed the purchase

Use the Kaplan Test Prep tutoring hours as the anchor. For Pre-College In Person, Live Online, Plus and Self Paced programs, Kaplan publishes a 100% tuition refund within 3 days of purchase. Compare the test-prep learner’s actual timestamp and account status with that condition. If they match, the Kaplan Test Prep requirement can explain the outcome; if they do not, another Kaplan Test Prep condition may control.

settling verification

support case number if Kaplan Test Prep the Kaplan Test Prep service team handled the inquiry
Kaplan Test Prep confirmation or account identifier
the controlling date and cancellation timestamp
screen showing any refund, credit, settling charge or access-end date
return, forwarding, meter, equipment or service-completion evidence when relevant
receipt or statement showing the Pre-College program

Wrong assumptions to avoid with Kaplan Test Prep

Do not rely on an old search resolution when the live Kaplan Test Prep account shows a transaction-specific date or condition.
Do not treat stopping future Kaplan Test Prep billing as proof that every earlier charge is refundable.
Do not assume non-use automatically cancels the Kaplan Test Prep service or creates a refund.
Do not discard the Kaplan Test Prep confirmation while a settling bill, refund, return, shipment or account closure is still pending.
Do not apply a Kaplan Test Prep rule from a different plan, product, address or billing channel to this transaction.

Kaplan Test Prep transaction audit

Kaplan Test Prep audit 1

Kaplan Test Prep audit 1 begins with the Kaplan Test Prep Pre-College program. The official Kaplan Test Prep point to compare is: For Pre-College In Person, Live Online, Plus and Self Paced programs, Kaplan publishes a 100% tuition refund within 3 days of purchase. Place the Kaplan Test Prep Pre-College program beside the Kaplan Test Prep tutoring hours and write the precise Kaplan Test Prep timings from both. If those Kaplan Test Prep records agree, the test-prep learner can explain the expected outcome from the documented Kaplan Test Prep requirement. If they disagree, preserve both Kaplan Test Prep records and ask which condition applies to that particular account event. hold the Kaplan Test Prep evidence until the refund, credit, closure, return, settling bill or access status is fully settled.

Kaplan Test Prep audit 2

Kaplan Test Prep audit 2 begins with the Kaplan Test Prep purchase date. The official Kaplan Test Prep point to compare is: For those Pre-College programs, Kaplan publishes a 75% tuition refund when the inquiry is made 4 to 7 days after purchase. Place the Kaplan Test Prep purchase date beside the Kaplan Test Prep lesson cutoff and write the precise Kaplan Test Prep timings from both. If those Kaplan Test Prep records agree, the test-prep learner can explain the expected outcome from the documented Kaplan Test Prep requirement. If they disagree, preserve both Kaplan Test Prep records and ask which condition applies to that particular account event. hold the Kaplan Test Prep evidence until the refund, credit, closure, return, settling bill or access status is fully settled.

Kaplan Test Prep audit 3

Kaplan Test Prep audit 3 begins with the Kaplan Test Prep tutoring hours. The official Kaplan Test Prep point to compare is: Beginning on day 8, the standard Pre-College program tuition is listed as nonrefundable. Place the Kaplan Test Prep tutoring hours beside the Kaplan Test Prep tuition refund and write the precise Kaplan Test Prep timings from both. If those Kaplan Test Prep records agree, the test-prep learner can explain the expected outcome from the documented Kaplan Test Prep requirement. If they disagree, preserve both Kaplan Test Prep records and ask which condition applies to that particular account event. hold the Kaplan Test Prep evidence until the refund, credit, closure, return, settling bill or access status is fully settled.

Kaplan Test Prep audit 4

Kaplan Test Prep audit 4 begins with the Kaplan Test Prep lesson cutoff. The official Kaplan Test Prep point to compare is: For Pre-College tutoring before sessions begin, Kaplan uses the same 100% within 3 days and 75% within 4 to 7 days structure, then uses an unused-hour calculation from day 8. Place the Kaplan Test Prep lesson cutoff beside the Kaplan Test Prep Pre-College program and write the precise Kaplan Test Prep timings from both. If those Kaplan Test Prep records agree, the test-prep learner can explain the expected outcome from the documented Kaplan Test Prep requirement. If they disagree, preserve both Kaplan Test Prep records and ask which condition applies to that particular account event. hold the Kaplan Test Prep evidence until the refund, credit, closure, return, settling bill or access status is fully settled.

Kaplan Test Prep audit 5

Kaplan Test Prep audit 5 begins with the Kaplan Test Prep tuition refund. The official Kaplan Test Prep point to compare is: After tutoring sessions have begun, unused tutoring hours can follow Kaplan’s stated unused-hour refund calculation, while used hours are not refunded. Place the Kaplan Test Prep tuition refund beside the Kaplan Test Prep purchase date and write the precise Kaplan Test Prep timings from both. If those Kaplan Test Prep records agree, the test-prep learner can explain the expected outcome from the documented Kaplan Test Prep requirement. If they disagree, preserve both Kaplan Test Prep records and ask which condition applies to that particular account event. hold the Kaplan Test Prep evidence until the refund, credit, closure, return, settling bill or access status is fully settled.

Kaplan Test Prep audit 6

Kaplan Test Prep audit 6 begins with the Kaplan Test Prep Pre-College program. The official Kaplan Test Prep point to compare is: Kaplan says tutoring lessons should be canceled or rescheduled at least 24 hours in advance; late lesson changes can reduce available hours or produce a rescheduling charge under the program rules. Place the Kaplan Test Prep Pre-College program beside the Kaplan Test Prep tutoring hours and write the precise Kaplan Test Prep timings from both. If those Kaplan Test Prep records agree, the test-prep learner can explain the expected outcome from the documented Kaplan Test Prep requirement. If they disagree, preserve both Kaplan Test Prep records and ask which condition applies to that particular account event. hold the Kaplan Test Prep evidence until the refund, credit, closure, return, settling bill or access status is fully settled.

Kaplan Test Prep audit 7

Kaplan Test Prep audit 7 begins with the Kaplan Test Prep purchase date. The official Kaplan Test Prep point to compare is: Registration, shipping, installment and other listed fees can be nonrefundable even when some program tuition qualifies for a refund. Place the Kaplan Test Prep purchase date beside the Kaplan Test Prep lesson cutoff and write the precise Kaplan Test Prep timings from both. If those Kaplan Test Prep records agree, the test-prep learner can explain the expected outcome from the documented Kaplan Test Prep requirement. If they disagree, preserve both Kaplan Test Prep records and ask which condition applies to that particular account event. hold the Kaplan Test Prep evidence until the refund, credit, closure, return, settling bill or access status is fully settled.

Kaplan Test Prep audit 8

Kaplan Test Prep audit 8 begins with the Kaplan Test Prep tutoring hours. The official Kaplan Test Prep point to compare is: For Pre-College In Person, Live Online, Plus and Self Paced programs, Kaplan publishes a 100% tuition refund within 3 days of purchase. Place the Kaplan Test Prep tutoring hours beside the Kaplan Test Prep tuition refund and write the precise Kaplan Test Prep timings from both. If those Kaplan Test Prep records agree, the test-prep learner can explain the expected outcome from the documented Kaplan Test Prep requirement. If they disagree, preserve both Kaplan Test Prep records and ask which condition applies to that particular account event. hold the Kaplan Test Prep evidence until the refund, credit, closure, return, settling bill or access status is fully settled.

Kaplan Test Prep audit 9

Kaplan Test Prep audit 9 begins with the Kaplan Test Prep lesson cutoff. The official Kaplan Test Prep point to compare is: For those Pre-College programs, Kaplan publishes a 75% tuition refund when the inquiry is made 4 to 7 days after purchase. Place the Kaplan Test Prep lesson cutoff beside the Kaplan Test Prep Pre-College program and write the precise Kaplan Test Prep timings from both. If those Kaplan Test Prep records agree, the test-prep learner can explain the expected outcome from the documented Kaplan Test Prep requirement. If they disagree, preserve both Kaplan Test Prep records and ask which condition applies to that particular account event. hold the Kaplan Test Prep evidence until the refund, credit, closure, return, settling bill or access status is fully settled.

Related RefundGuides coverage

Browse our test prep tutoring guides and compare the Magoosh GRE guide for another provider in the same service area.

Bottom line: Kaplan’s Pre-College refund schedule changes with time since purchase and differs between standard test-prep programs and tutoring hours. Kaplan customers should identify the product first: ordinary Pre-College prep and Pre-College tutoring use related but not identical refund calculations.

Kaplan Test Prep casebook: applying the policy to real account states

Kaplan Test Prep case 1: the purchase is only a few days old

Consider a Kaplan Test Prep customer where the purchase is only a few days old. The first Kaplan Test Prep policy point is: For Pre-College In Person, Live Online, Plus and Self Paced programs, Kaplan publishes a 100% tuition refund within 3 days of purchase. A second Kaplan Test Prep point also matters: For Pre-College tutoring before sessions begin, Kaplan uses the same 100% within 3 days and 75% within 4 to 7 days structure, then uses an unused-hour calculation from day 8. Open the Kaplan Test Prep Pre-College program and compare it with the Kaplan Test Prep tutoring hours. Write the particular Kaplan Test Prep date, amount and status beside those two records. If the Kaplan Test Prep account matches the documented Kaplan Test Prep requirements, the test-prep learner can predict the likely cancellation, refund, credit, settling-bill or service outcome from those conditions. If the Kaplan Test Prep account does not match, preserve the screen and use the transaction-specific condition rather than forcing a general rule.

Kaplan Test Prep case 2: digital course access has already begun

This Kaplan Test Prep example starts when digital course access has already begun. For this situation, Kaplan Test Prep states: For those Pre-College programs, Kaplan publishes a 75% tuition refund when the inquiry is made 4 to 7 days after purchase. The related Kaplan Test Prep condition is: After tutoring sessions have begun, unused tutoring hours can follow Kaplan’s stated unused-hour refund calculation, while used hours are not refunded. the test-prep learner should place the Kaplan Test Prep purchase date next to the Kaplan Test Prep lesson cutoff and verify that both refer to the same account event. hold the Kaplan Test Prep confirmation number and the timestamp of the inquiry. That evidence lets Kaplan Test Prep the Kaplan Test Prep service team explain a remaining charge or refund from the specific Kaplan Test Prep file history. the test-prep learner should hold the Kaplan Test Prep evidence until the resolution is completely reflected.

Kaplan Test Prep case 3: tutoring hours have been used

Use this Kaplan Test Prep case when tutoring hours have been used. The relevant Kaplan Test Prep guidance says: Beginning on day 8, the standard Pre-College program tuition is listed as nonrefundable. Do not ignore this second Kaplan Test Prep rule: Kaplan says tutoring lessons should be canceled or rescheduled at least 24 hours in advance; late lesson changes can reduce available hours or produce a rescheduling charge under the program rules. inspect the Kaplan Test Prep tutoring hours before changing the Kaplan Test Prep tuition refund. Record what the Kaplan Test Prep account showed immediately before the inquiry and again after the inquiry. The difference between those two Kaplan Test Prep states can show whether future billing stopped, an order remained locked, a rental remained open, or a settling utility account still needed processing. Use the published Kaplan Test Prep conditions to explain the resolution instead of assuming that cancellation automatically reverses every charge.

Kaplan Test Prep case 4: the test-prep learner wants to cancel one lesson

Consider a Kaplan Test Prep customer where the test-prep learner wants to cancel one lesson. The first Kaplan Test Prep policy point is: For Pre-College tutoring before sessions begin, Kaplan uses the same 100% within 3 days and 75% within 4 to 7 days structure, then uses an unused-hour calculation from day 8. A second Kaplan Test Prep point also matters: Registration, shipping, installment and other listed fees can be nonrefundable even when some program tuition qualifies for a refund. Open the Kaplan Test Prep lesson cutoff and compare it with the Kaplan Test Prep Pre-College program. Write the particular Kaplan Test Prep date, amount and status beside those two records. If the Kaplan Test Prep account matches the documented Kaplan Test Prep requirements, the test-prep learner can predict the likely cancellation, refund, credit, settling-bill or service outcome from those conditions. If the Kaplan Test Prep account does not match, preserve the screen and use the transaction-specific condition rather than forcing a general rule.

Kaplan Test Prep case 5: an installment plan is being mistaken for a subscription

This Kaplan Test Prep example starts when an installment plan is being mistaken for a subscription. For this situation, Kaplan Test Prep states: After tutoring sessions have begun, unused tutoring hours can follow Kaplan’s stated unused-hour refund calculation, while used hours are not refunded. The related Kaplan Test Prep condition is: For Pre-College In Person, Live Online, Plus and Self Paced programs, Kaplan publishes a 100% tuition refund within 3 days of purchase. the test-prep learner should place the Kaplan Test Prep tuition refund next to the Kaplan Test Prep purchase date and verify that both refer to the same account event. hold the Kaplan Test Prep confirmation number and the timestamp of the inquiry. That evidence lets Kaplan Test Prep the Kaplan Test Prep service team explain a remaining charge or refund from the specific Kaplan Test Prep file history. the test-prep learner should hold the Kaplan Test Prep evidence until the resolution is completely reflected.

Kaplan Test Prep case 6: a separate guarantee is being confused with the ordinary refund policy

Use this Kaplan Test Prep case when a separate guarantee is being confused with the ordinary refund policy. The relevant Kaplan Test Prep guidance says: Kaplan says tutoring lessons should be canceled or rescheduled at least 24 hours in advance; late lesson changes can reduce available hours or produce a rescheduling charge under the program rules. Do not ignore this second Kaplan Test Prep rule: For those Pre-College programs, Kaplan publishes a 75% tuition refund when the inquiry is made 4 to 7 days after purchase. inspect the Kaplan Test Prep Pre-College program before changing the Kaplan Test Prep tutoring hours. Record what the Kaplan Test Prep account showed immediately before the inquiry and again after the inquiry. The difference between those two Kaplan Test Prep states can show whether future billing stopped, an order remained locked, a rental remained open, or a settling utility account still needed processing. Use the published Kaplan Test Prep conditions to explain the resolution instead of assuming that cancellation automatically reverses every charge.

Kaplan Test Prep case 7: the purchase is only a few days old

Consider a Kaplan Test Prep customer where the purchase is only a few days old. The first Kaplan Test Prep policy point is: Registration, shipping, installment and other listed fees can be nonrefundable even when some program tuition qualifies for a refund. A second Kaplan Test Prep point also matters: Beginning on day 8, the standard Pre-College program tuition is listed as nonrefundable. Open the Kaplan Test Prep purchase date and compare it with the Kaplan Test Prep lesson cutoff. Write the particular Kaplan Test Prep date, amount and status beside those two records. If the Kaplan Test Prep account matches the documented Kaplan Test Prep requirements, the test-prep learner can predict the likely cancellation, refund, credit, settling-bill or service outcome from those conditions. If the Kaplan Test Prep account does not match, preserve the screen and use the transaction-specific condition rather than forcing a general rule.

Kaplan Test Prep case 8: digital course access has already begun

This Kaplan Test Prep example starts when digital course access has already begun. For this situation, Kaplan Test Prep states: For Pre-College In Person, Live Online, Plus and Self Paced programs, Kaplan publishes a 100% tuition refund within 3 days of purchase. The related Kaplan Test Prep condition is: For Pre-College tutoring before sessions begin, Kaplan uses the same 100% within 3 days and 75% within 4 to 7 days structure, then uses an unused-hour calculation from day 8. the test-prep learner should place the Kaplan Test Prep tutoring hours next to the Kaplan Test Prep tuition refund and verify that both refer to the same account event. hold the Kaplan Test Prep confirmation number and the timestamp of the inquiry. That evidence lets Kaplan Test Prep the Kaplan Test Prep service team explain a remaining charge or refund from the specific Kaplan Test Prep file history. the test-prep learner should hold the Kaplan Test Prep evidence until the resolution is completely reflected.

Kaplan Test Prep case 9: tutoring hours have been used

Use this Kaplan Test Prep case when tutoring hours have been used. The relevant Kaplan Test Prep guidance says: For those Pre-College programs, Kaplan publishes a 75% tuition refund when the inquiry is made 4 to 7 days after purchase. Do not ignore this second Kaplan Test Prep rule: After tutoring sessions have begun, unused tutoring hours can follow Kaplan’s stated unused-hour refund calculation, while used hours are not refunded. inspect the Kaplan Test Prep lesson cutoff before changing the Kaplan Test Prep Pre-College program. Record what the Kaplan Test Prep account showed immediately before the inquiry and again after the inquiry. The difference between those two Kaplan Test Prep states can show whether future billing stopped, an order remained locked, a rental remained open, or a settling utility account still needed processing. Use the published Kaplan Test Prep conditions to explain the resolution instead of assuming that cancellation automatically reverses every charge.

Kaplan Test Prep case 10: the test-prep learner wants to cancel one lesson

Consider a Kaplan Test Prep customer where the test-prep learner wants to cancel one lesson. The first Kaplan Test Prep policy point is: Beginning on day 8, the standard Pre-College program tuition is listed as nonrefundable. A second Kaplan Test Prep point also matters: Kaplan says tutoring lessons should be canceled or rescheduled at least 24 hours in advance; late lesson changes can reduce available hours or produce a rescheduling charge under the program rules. Open the Kaplan Test Prep tuition refund and compare it with the Kaplan Test Prep purchase date. Write the particular Kaplan Test Prep date, amount and status beside those two records. If the Kaplan Test Prep account matches the documented Kaplan Test Prep requirements, the test-prep learner can predict the likely cancellation, refund, credit, settling-bill or service outcome from those conditions. If the Kaplan Test Prep account does not match, preserve the screen and use the transaction-specific condition rather than forcing a general rule.

Kaplan Test Prep case 11: an installment plan is being mistaken for a subscription

This Kaplan Test Prep example starts when an installment plan is being mistaken for a subscription. For this situation, Kaplan Test Prep states: For Pre-College tutoring before sessions begin, Kaplan uses the same 100% within 3 days and 75% within 4 to 7 days structure, then uses an unused-hour calculation from day 8. The related Kaplan Test Prep condition is: Registration, shipping, installment and other listed fees can be nonrefundable even when some program tuition qualifies for a refund. the test-prep learner should place the Kaplan Test Prep Pre-College program next to the Kaplan Test Prep tutoring hours and verify that both refer to the same account event. hold the Kaplan Test Prep confirmation number and the timestamp of the inquiry. That evidence lets Kaplan Test Prep the Kaplan Test Prep service team explain a remaining charge or refund from the specific Kaplan Test Prep file history. the test-prep learner should hold the Kaplan Test Prep evidence until the resolution is completely reflected.

Kaplan Test Prep case 12: a separate guarantee is being confused with the ordinary refund policy

Use this Kaplan Test Prep case when a separate guarantee is being confused with the ordinary refund policy. The relevant Kaplan Test Prep guidance says: After tutoring sessions have begun, unused tutoring hours can follow Kaplan’s stated unused-hour refund calculation, while used hours are not refunded. Do not ignore this second Kaplan Test Prep rule: For Pre-College In Person, Live Online, Plus and Self Paced programs, Kaplan publishes a 100% tuition refund within 3 days of purchase. inspect the Kaplan Test Prep purchase date before changing the Kaplan Test Prep lesson cutoff. Record what the Kaplan Test Prep account showed immediately before the inquiry and again after the inquiry. The difference between those two Kaplan Test Prep states can show whether future billing stopped, an order remained locked, a rental remained open, or a settling utility account still needed processing. Use the published Kaplan Test Prep conditions to explain the resolution instead of assuming that cancellation automatically reverses every charge.

Kaplan Test Prep settling audit checklist

Kaplan Test Prep audit item 1

Kaplan Test Prep audit item 1 uses the Kaplan Test Prep purchase date. the official Kaplan Test Prep requirement to test is: For those Pre-College programs, Kaplan publishes a 75% tuition refund when the inquiry is made 4 to 7 days after purchase. Attach the Kaplan Test Prep date and amount from the present Kaplan Test Prep file to that rule. Do not replace the live Kaplan Test Prep information with a remembered deadline from an earlier purchase. If a later Kaplan Test Prep charge, credit, refund, delivery, rental status or settling bill differs from expectation, use this captured record when asking for an explanation.

Kaplan Test Prep audit item 2

Kaplan Test Prep audit item 2 uses the Kaplan Test Prep tutoring hours. the official Kaplan Test Prep requirement to test is: Beginning on day 8, the standard Pre-College program tuition is listed as nonrefundable. Attach the Kaplan Test Prep date and amount from the present Kaplan Test Prep file to that rule. Do not replace the live Kaplan Test Prep information with a remembered deadline from an earlier purchase. If a later Kaplan Test Prep charge, credit, refund, delivery, rental status or settling bill differs from expectation, use this captured record when asking for an explanation.

Kaplan Test Prep audit item 3

Kaplan Test Prep audit item 3 uses the Kaplan Test Prep lesson cutoff. the official Kaplan Test Prep requirement to test is: For Pre-College tutoring before sessions begin, Kaplan uses the same 100% within 3 days and 75% within 4 to 7 days structure, then uses an unused-hour calculation from day 8. Attach the Kaplan Test Prep date and amount from the present Kaplan Test Prep file to that rule. Do not replace the live Kaplan Test Prep information with a remembered deadline from an earlier purchase. If a later Kaplan Test Prep charge, credit, refund, delivery, rental status or settling bill differs from expectation, use this captured record when asking for an explanation.

Kaplan Test Prep audit item 4

Kaplan Test Prep audit item 4 uses the Kaplan Test Prep tuition refund. the official Kaplan Test Prep requirement to test is: After tutoring sessions have begun, unused tutoring hours can follow Kaplan’s stated unused-hour refund calculation, while used hours are not refunded. Attach the Kaplan Test Prep date and amount from the present Kaplan Test Prep file to that rule. Do not replace the live Kaplan Test Prep information with a remembered deadline from an earlier purchase. If a later Kaplan Test Prep charge, credit, refund, delivery, rental status or settling bill differs from expectation, use this captured record when asking for an explanation.

Kaplan Test Prep audit item 5

Kaplan Test Prep audit item 5 uses the Kaplan Test Prep Pre-College program. the official Kaplan Test Prep requirement to test is: Kaplan says tutoring lessons should be canceled or rescheduled at least 24 hours in advance; late lesson changes can reduce available hours or produce a rescheduling charge under the program rules. Attach the Kaplan Test Prep date and amount from the present Kaplan Test Prep file to that rule. Do not replace the live Kaplan Test Prep information with a remembered deadline from an earlier purchase. If a later Kaplan Test Prep charge, credit, refund, delivery, rental status or settling bill differs from expectation, use this captured record when asking for an explanation.

Kaplan Test Prep audit item 6

Kaplan Test Prep audit item 6 uses the Kaplan Test Prep purchase date. the official Kaplan Test Prep requirement to test is: Registration, shipping, installment and other listed fees can be nonrefundable even when some program tuition qualifies for a refund. Attach the Kaplan Test Prep date and amount from the present Kaplan Test Prep file to that rule. Do not replace the live Kaplan Test Prep information with a remembered deadline from an earlier purchase. If a later Kaplan Test Prep charge, credit, refund, delivery, rental status or settling bill differs from expectation, use this captured record when asking for an explanation.

Kaplan Test Prep audit item 7

Kaplan Test Prep audit item 7 uses the Kaplan Test Prep tutoring hours. the official Kaplan Test Prep requirement to test is: For Pre-College In Person, Live Online, Plus and Self Paced programs, Kaplan publishes a 100% tuition refund within 3 days of purchase. Attach the Kaplan Test Prep date and amount from the present Kaplan Test Prep file to that rule. Do not replace the live Kaplan Test Prep information with a remembered deadline from an earlier purchase. If a later Kaplan Test Prep charge, credit, refund, delivery, rental status or settling bill differs from expectation, use this captured record when asking for an explanation.

Kaplan Test Prep audit item 8

Kaplan Test Prep audit item 8 uses the Kaplan Test Prep lesson cutoff. the official Kaplan Test Prep requirement to test is: For those Pre-College programs, Kaplan publishes a 75% tuition refund when the inquiry is made 4 to 7 days after purchase. Attach the Kaplan Test Prep date and amount from the present Kaplan Test Prep file to that rule. Do not replace the live Kaplan Test Prep information with a remembered deadline from an earlier purchase. If a later Kaplan Test Prep charge, credit, refund, delivery, rental status or settling bill differs from expectation, use this captured record when asking for an explanation.

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