Faherty sells premium apparel, swimwear, accessories, and lifestyle items, so shoppers often care about more than whether a return is allowed. They want to know how long they have, whether the item must be unworn, whether a mail-in return costs money, how exchanges work, and what happens if a product develops a defect after normal use. This guide explains the practical rules behind Faherty returns, refunds, exchanges, warranty coverage, cancellations, shipping, store support, and common return problems. It is designed for U.S. shoppers who want to avoid refund delays, label mistakes, final sale confusion, and denied returns.
The Faherty return policy generally gives customers a clear return path, but the best option depends on how the item was purchased, whether it is eligible, and whether the customer uses a store, Return Bar, or mail-in label. The most important details include the 60-day return window, the 30-day expiration rule for started returns, the $7 mail-in label fee, and different refund timing by return method.
Quick Answer: Can You Return Items to Faherty?
Yes, eligible Faherty items can generally be returned within 60 days from the date of purchase. Items should be unworn, unwashed, undamaged, and returned with original tags. Mail-in returns for refunds have a $7 label fee, while returns at Faherty stores, Return Bars, and gift returns are free. Started online returns expire if not shipped or dropped off within 30 days.
Quick Facts Table
| Policy Point | Faherty Rule |
|---|---|
| Refund Window | Eligible domestic items generally have a 60-day return window from the date of purchase. |
| Receipt Requirement | Proof of purchase is recommended. Cash purchases require a receipt if no email address was provided at purchase. |
| Refund Method | Refunds are generally issued to the original form of payment. Gift returns are issued as merchandise credit. |
| Exchanges Allowed | Direct exchanges are available through the Returns Center for a new size. Orders are limited to one exchange per item. |
| Restocking Fees | No standard restocking fee is stated for compliant returns, but mail-in refund returns have a $7 label fee. |
| Online vs In-Store Differences | Mail-in refund returns cost $7. Returns in Faherty stores, at Return Bars, and gift returns are free. Online returns in started status expire after 30 days if not shipped or dropped off. |
Policy Snapshot
- ✓Return window: 60 days from the date of purchase for eligible domestic items.
- ✓Condition: Items should be unworn, unwashed, undamaged, and returned with original tags.
- ✓Refund method: Refunds generally go back to the original payment method; gift returns receive merchandise credit.
- ✓Exchanges: Direct size exchanges are available, with 1–2 business days of processing before a new exchange order ships after approval.
- ✓Fees: Mail-in returns for refunds have a $7 label fee; store returns, Return Bar returns, and gift returns are free.
Official Return Policy Overview
Faherty allows returns and exchanges for eligible items, but the item condition, return method, purchase channel, and timing matter. Mail-in refunds have a $7 label fee, while Return Bar and store returns are free.
Faherty’s return policy is built around a standard 60-day return window for eligible domestic purchases. The key practical rule is that the product should still be in returnable condition: unworn, unwashed, undamaged, and with original tags. For apparel shoppers, this means trying items on carefully, avoiding perfume, deodorant marks, pet hair, smoke odor, laundering, alterations, or outdoor wear before deciding whether to keep the item.
Online returns are handled through Faherty’s return system. After starting a return, customers receive either a return label or QR code depending on the selected method. Domestic customers have 30 days from the start of the return to use the label or QR code. If a return remains in started status and is not shipped or dropped off within that 30-day period, it automatically expires.
Faherty offers two main online return paths. The first is a Happy Returns Bar drop-off, which is box-free and printer-free. For most orders, the refund is triggered when the QR code is scanned at the drop-off location. The second is a mail-in return using a prepaid label. Mail-in refunds require the item to be delivered back to the warehouse and inspected before the refund or credit is issued. Faherty says customers should allow 5–7 business days for a refund to be issued once the return parcel is delivered, then 2–5 business days for the refund to display in the account after processing.
Customers should also pay close attention to order separation. If two returns are created separately, they should be shipped in separate boxes with the correct labels. Mixing items from different orders or return transactions can cause processing delays because labels and QR codes are itemized and specific to selected products. For the current return flow, visit Faherty’s official return policy.
Holiday Return Policy
Faherty may adjust holiday return windows during peak gift-giving periods, but exact seasonal dates can change. Shoppers should verify the active holiday rule before buying gifts or waiting to return.
Faherty has historically used extended holiday timing for purchases made during the November and December shopping period, with return deadlines often extending into late January, frequently Jan 31. Because holiday return windows can change based on the retail calendar, customers should not assume the same extension applies every season.
The safest approach is to check the official return policy before purchasing gifts, especially if the recipient may need a different size. Final sale items, sample sale purchases, worn items, and items missing required tags or hygiene liners may still be excluded even during a holiday extension. Policies are subject to change; we recommend verifying directly with the retailer.
Exceptions to the Faherty Return Policy
- ✕Final sale items: Final sale items are not eligible for returns or exchanges, including items purchased at sample sales.
- ✕Worn or washed items: Clothing that shows laundering, odor, stains, alteration, or use beyond reasonable inspection can be rejected or delayed.
- ✕Missing tags: Items should have original tags attached. Removing tags before deciding can create return risk.
- ✕Swimwear and intimate items: Swimwear and intimate apparel may be reviewed closely for hygiene reasons, including whether required liners remain intact.
- ✕Gift cards: Digital and physical gift cards are generally non-refundable unless cash redemption is required by applicable law.
- ✕Third-party purchases: Items bought from stockists or other retailers must usually follow that retailer’s return policy, not Faherty’s direct return process.
These exceptions exist to protect product integrity, hygiene standards, inventory accuracy, and fraud prevention. If an item is defective rather than simply unwanted, customers should consider the quality guarantee route instead of a standard return.
Warranty Coverage Explained
Faherty offers a Guarantee of Quality for eligible manufacturing-related issues. This is different from a normal return and should be handled through Customer Experience rather than the standard return portal.
Faherty’s quality guarantee is intended for product issues tied to faulty manufacturing, workmanship, or performance problems. It is not the same as a no-questions-asked return, and it should not be used for ordinary fit preference, buyer’s remorse, accidental damage, misuse, stains, laundering mistakes, or normal wear.
Customers with a possible defect should contact Customer Experience at hello@fahertybrand.com. Useful documentation includes the order number or proof of purchase, clear photos of the problem, photos of the full item, and a short explanation of when the issue appeared. Faherty may evaluate whether repair, replacement, or merchandise credit is appropriate. For warranty-specific details, review Faherty’s official quality guarantee.
Step-by-Step Return Process
In-Store Returns
- ✓Bring the item in clean, unworn, unwashed, undamaged condition with original tags attached.
- ✓Bring proof of purchase, such as the order confirmation, packing slip, digital receipt, or the payment card used for the transaction.
- ✓Go to an official Faherty store and ask an associate to process the return or exchange.
- ✓Expect an associate to inspect the item condition and process the return through the point-of-sale system.
- ✓If the purchase cannot be located, ask whether an alternative lookup by email, phone number, card, or order number is possible.
Online / Mail Returns
- ✓Start through Faherty’s Returns Center and select the item or items you want to return or exchange.
- ✓Choose the available return method, such as a Return Bar QR code or prepaid mail-in label.
- ✓Use the QR code or label within 30 days of starting the return, or the return in started status will automatically expire.
- ✓For mail-in returns, package only the items selected for that specific return. Separate purchase orders must be completed as separate returns.
- ✓Mail-in refund returns have a $7 label fee. Returns at Faherty stores, Return Bars, and gift returns are free.
- ✓For mail-in returns, allow 5–7 business days for the refund to be issued once the parcel is delivered, then 2–5 business days for the refund to display after processing.
Refund Methods by Payment Type
Faherty generally refunds to the original form of payment. Refund timing depends on the return method and the customer’s bank or payment provider.
Credit card and debit card refunds are normally issued back to the original card. After Faherty issues the refund, customers should allow 2–5 business days for the refund to display in the account. Bank posting times can vary, so a refund can be completed by Faherty before the customer sees the credit on the statement.
For mail-in returns, the return must reach the warehouse and pass inspection before the refund is issued. Faherty states that customers should allow 5–7 business days for the refund to be issued once the return parcel is delivered. For Happy Returns Bar returns, most refunds are triggered when the QR code is scanned at drop-off, with refund timing described as within 24 hours, not including processing times.
Gift returns are handled differently. Gift recipients can start a gift return and receive merchandise credit for the price paid for the item once the return is scanned at a drop-off location. If an item was purchased with a Faherty gift card, the refund value is typically returned to a Faherty gift card. For Klarna, paid installments are returned and remaining installments are not billed; customers with questions about the account ledger should contact Klarna directly.
In-Store vs Mail Return Comparison
| Comparison Point | Faherty Store | Return Bar | Mail-In Return |
|---|---|---|---|
| Speed | Associate verification in store. | QR code scan at drop-off, often completed quickly. | Depends on carrier delivery and warehouse inspection. |
| Refund Timeline | Processed after in-store verification; bank posting may take 2–5 business days. | For most orders, refund is triggered when QR code is scanned; refund within 24 hours, not including processing times. | Allow 5–7 business days after warehouse delivery for refund issuance, then 2–5 business days to display. |
| Fees | Free. | Free. | $7 label fee for mail-in returns for refunds. |
| Convenience | Best when near a Faherty store or when support is needed. | Best for box-free and printer-free returns. | Best when no store or Return Bar is nearby. |
| Best Scenario | Fast inspection, exchanges, cash purchase returns, and questions. | Simple online returns with minimal packaging effort. | Customers who can package correctly and wait for inspection. |
Cancellation Policy
Faherty’s ordering process is fast, so changes or cancellations may not be available after an order is submitted. Customers should contact support immediately if there is a problem.
Faherty indicates that orders move quickly after placement, so customers should review size, color, shipping address, discount codes, and payment details before submitting. If a mistake is discovered immediately, contact hello@fahertybrand.com as soon as possible, but changes are not guaranteed once processing begins.
If an order has already shipped or cannot be changed, the customer usually needs to use the return process after delivery. If Faherty cannot fulfill an item because it is out of stock, the customer receives an email notification and the cost of that item drops from the pending charges. For ordering questions, review the official Faherty FAQ.
Shipping Policy
Faherty offers U.S. shipping options and free shipping over $150 for U.S. domestic orders. Delivery timing depends on processing, carrier movement, address type, and selected shipping method.
Faherty lists free shipping over $150 for U.S. domestic orders. Standard processing can take 1–2 business days, and orders placed near the end of the week may ship the following week. Ground Economy and FedEx Home Delivery are commonly described with 7–14 business day estimated windows. P.O. boxes and APO addresses may require USPS handling.
For lost package concerns, customers should note that carriers can mark a package as delivered up to 48 hours before arrival. If the package is marked delivered but cannot be located, check around the home and with neighbors first, then contact Customer Experience at hello@fahertybrand.com. Faherty may file a claim whenever possible before sending a replacement order.
For returns, shipping responsibility depends on the method. Mail-in refund returns have a $7 label fee deducted from the refund, while Faherty store returns, Return Bar returns, and gift returns are free. Shipping labels and QR codes are itemized, so customers should avoid using personal labels without prior notification.
Customer Service & Contact Information
Faherty customer support can help with return questions, exchange problems, lost packages, warranty claims, order issues, and payment-method questions. For return or warranty issues, include the order number in the subject line when emailing support.
Email support is available at hello@fahertybrand.com, and Faherty states it usually responds within 24 hours. Phone support is available at (877) 745-8994. Official phone support hours are Monday–Friday, 10am–7pm EST. The quality guarantee page also lists customer contact hours as Monday–Friday, 10am–7pm EST and Saturday–Sunday, 11am–8pm EST. During peak seasons, response delays of 2–3 days may occur.
Customers can also use the chat icon on Faherty’s website when available. For store-specific help, use the official store locator.
Quick Connect Support Table
| Support Type | Contact Method | Availability and Customer Support Hours |
|---|---|---|
| Main Phone Support | (877) 745-8994 | Monday–Friday, 10am–7pm EST. Customer contact hours also appear as Saturday–Sunday, 11am–8pm EST on Faherty’s quality guarantee page. |
| Email Support | hello@fahertybrand.com | Usually within 24 hours; peak seasons may cause a 2–3 day delay. |
| Warranty / Quality Guarantee | hello@fahertybrand.com | Use clear photos, proof of purchase, and a direct subject such as warranty claim. |
| Live Chat | Chat icon on fahertybrand.com | Available when shown on the website. |
| Store Help | Official store locator | Use the store page for location-specific details. |
Store Hours / Store Timings
Faherty store hours can depend on the individual street location, shopping center, mall schedule, local staffing, and holidays. General store operating hours are Monday–Friday, 10:00 AM–8:00 PM EST/PST; Saturday, 10:00 AM–8:00 PM EST/PST; and Sunday, 11:00 AM–7:00 PM EST/PST. Before visiting for a return, exchange, or cash-purchase return, check the official Faherty store locator for the specific location.
Practical Tips Based on Common Retail Practices
- ✓Keep original tags attached until you are sure the fit, fabric feel, and color work for you.
- ✓Use a Return Bar when available to avoid printing, packaging, and the $7 mail-in label fee.
- ✓Do not combine separate returns in one box unless Faherty support gives specific instructions.
- ✓Photograph higher-value items before shipping, including tags, garment condition, and packed contents.
- ✓Check whether an item is marked final sale before purchasing, especially during markdown or sample sale events.
Reasons a Return May Be Denied
- ✕The item is outside the 60-day return window.
- ✕The return was started online but not shipped or dropped off within 30 days.
- ✕The item appears worn, washed, stained, altered, scented, or damaged by the customer.
- ✕Original tags, required packaging, or hygiene liners are missing.
- ✕The product was marked final sale or purchased through a sample sale.
- ✕The return contains items from different return labels or separate purchase orders.
Return Denial Prevention Tips
- ✓Save the order confirmation, packing slip, and any email receipts until the refund fully posts.
- ✓Start and complete online returns promptly so the 30-day label or QR code period does not expire.
- ✓Use the correct label for the correct item and keep separate purchase orders in separate return packages.
- ✓Use tracked shipping when mailing a return and keep the drop-off receipt until the refund is resolved.
- ✓For possible defects, contact Customer Experience instead of forcing the issue through the standard return portal.
Edge Case Scenarios
Lost receipt: Faherty may be able to locate a purchase through email, phone number, payment card, or order number. Cash purchases require a receipt if no email address was provided. If a transaction cannot be verified, the available remedy may be more limited.
Opened or tried-on items: Trying on clothing is normally expected, but the item should remain clean, unworn, unwashed, and undamaged. Avoid removing tags until you decide to keep the item.
Gift returns: Gift recipients can use the gift return option through the return portal and receive merchandise credit for the price paid once the return is scanned at a drop-off location.
Damaged or defective items: If an item arrives damaged, incorrect, or missing, contact hello@fahertybrand.com. If a product later shows a manufacturing issue, use the quality guarantee path with photos and proof of purchase.
Late returns: Returns outside the standard window may not be accepted through the normal process. If the product is gently used but no longer returnable, resale or trade-in options may be a practical alternative when available.
Warranty replacement vs refund: Warranty cases focus on product quality. Faherty may determine whether repair, replacement, or merchandise credit is appropriate; this is different from a standard refund request.
Official Policy Source
- ✓Official Faherty return policy page
- ✓Official Faherty FAQ page
- ✓Official Faherty quality guarantee page
- ✓Official Faherty store locator
Social Media Channels
Frequently Asked Questions
How long do I have to return Faherty items?
Eligible domestic Faherty items generally have a 60-day return window from the date of purchase. If you start an online return, you have 30 days to use the label or QR code. If it is not shipped or dropped off in that time, the started return expires.
Does Faherty charge a return fee?
Faherty charges a $7 label fee for mail-in returns for refunds. Returns at Faherty stores, Return Bars, and gift returns are free. This makes a Return Bar or store visit the lower-cost option for many shoppers who have one nearby.
How long does a Faherty refund take?
For most Return Bar returns, the refund is triggered when the QR code is scanned. For mail-in returns, allow 5–7 business days after warehouse delivery for the refund to be issued, then 2–5 business days for the credit to display after processing.
Can I exchange a Faherty item?
Yes. Faherty offers direct exchanges for a new size through the Returns Center. Orders are limited to one exchange per item. The replacement size is not reserved or guaranteed until the original item is received and inspected, so returning promptly is important.
Can I return a final sale Faherty item?
No. Final sale items are not eligible for returns or exchanges, including sample sale items. Product pages should identify final sale items before checkout. If the issue is a possible manufacturing defect, contact Faherty Customer Experience to ask about quality guarantee options.
Can I return Faherty items bought from another retailer?
Items purchased from third-party stockists usually must be returned through the store where they were purchased. Faherty states that stockist purchases still fall under the quality guarantee, but return remedies may differ and may depend on proof of the original price paid.
Can cash purchases be returned online?
No. Faherty says cash purchases must be returned to an official Faherty store location. If no email address was provided at purchase, a receipt is required. Cash purchases cannot be returned through the online portal.
Key Takeaways
- ✓Faherty’s standard eligible return window is 60 days from the date of purchase.
- ✓Mail-in returns for refunds have a $7 label fee, while store returns, Return Bar returns, and gift returns are free.
- ✓Started online returns expire after 30 days if the label or QR code is not used.
- ✓Mail-in refunds can take 5–7 business days after warehouse delivery to be issued, plus 2–5 business days to display after processing.
- ✓Final sale items are not returnable or exchangeable, so check product-page labels before buying markdown items.