Canali Return Policy: 30 Days, Free FedEx Returns and Tags
Canali gives U.S. online customers 30 days from delivery to return an eligible item. The merchandise must be in the condition received, with original labels and security tags attached. Canali supplies a prepaid FedEx label and also allows U.S. customers to drop eligible boxes at listed boutiques.
A four-question eligibility check
- Was it delivered fewer than 30 days ago? The clock begins on delivery, not checkout.
- Is it unchanged? Labels and security tags must still be attached.
- Can you open a request? Use My Returns and create a New Request before shipping.
- Is the package protected? Use the original box or another suitable carton with the FedEx documents.
If any answer is uncertain, contact Customer Care before sending a high-value garment. Authorization starts the logistics process; Canali still reserves the right to accept or reject the goods after they reach the warehouse.
Return routes for a U.S. order
| Method | What you do |
|---|---|
| FedEx pickup by phone | Explain that the parcel is a return shipment and book collection |
| FedEx online pickup | Arrange collection through the carrier website |
| FedEx drop-off | Take the sealed parcel and retain the receipt |
| Canali boutique | Use a U.S. location offered through Canali’s Store Finder |
The parcel includes a two-part FedEx document. Attach the shipping page to the outside and keep or present the other page as instructed. Remove or cover old labels so the carrier scans the correct barcode.
Why suits and tailored pieces need extra care
A security tag should never be cut off merely to try a garment at home. Avoid alterations, pressing that changes the finish, fragrance, stains or outdoor wear. Return trousers, jackets and accessories with all pieces that arrived with them. If a product was already altered or damaged on delivery, document it immediately and ask support for the defect route.
Made-to-measure and statutory warranty questions may not follow the standard online return path. The voluntary return page does not replace consumer rights for a nonconforming product. Canali maintains a separate Statutory Sales Warranty resource for quality problems.
Exchange means return, then reorder
Canali does not describe a direct product swap. To change the size, color or style, return the original using the normal steps and purchase the desired item separately. The replacement price and availability are determined by the new order.
Do not hold an unwanted item while waiting for a size to reappear. The 30-day return deadline continues. If inventory is low, Customer Care may clarify options, but it cannot make a late return automatically eligible.
What happens at the warehouse
Once the parcel is delivered, Canali reserves up to 14 days to decide whether to accept or reject the items. This is the inspection period, not necessarily the time your bank will need after a refund is issued. Watch for the confirmation email and keep the FedEx tracking record until the credit is visible.
A rejection can follow if tags are missing or the product is no longer in the same condition. If you disagree, respond with order details, pre-shipment photographs and carrier proof rather than starting a second return request.
Canali versus other luxury return workflows
The Brunello Cucinelli return policy also uses authorization but supports a formal exchange request and sets a post-authorization handoff period. The Burberry return policy starts with a shorter 14-day notice period. These differences make the name on the order confirmation important even when the products were bought in the same luxury shopping trip.
Common Canali return questions
Are U.S. mail returns prepaid?
The official U.S. instructions tell customers to use the prepaid FedEx label included in the parcel. Confirm the live instructions if the label is missing rather than buying postage immediately.
Can I return to a boutique?
Yes for U.S. customers where the Store Finder identifies the relevant boutiques. Bring the complete order and proof.
Can I exchange a jacket directly?
No direct exchange is described. Return the jacket and place a new order.
Does delivery to the warehouse guarantee a refund?
No. Canali performs an eligibility review and may accept or reject the merchandise within 14 days after warehouse delivery.
A careful packing sequence
- Complete My Returns and save the request confirmation.
- Photograph the labels, security tag and item condition.
- Fold or position the garment to avoid transit damage.
- Use the original or a protective replacement carton.
- Attach the correct FedEx page and remove obsolete labels.
- Save the drop-off or pickup record.
Returning footwear and accessories
Try shoes only on a clean surface so soles remain unmarked. Return shoe trees, dust bags, spare laces and branded boxes when supplied. For belts, ties and small leather goods, preserve protective films and presentation packaging. Placing a courier label directly on a product box can damage packaging that Canali expects back, so use a separate outer carton.
If the prepaid label is missing
Do not improvise with an old label from another order. Open My Returns first and contact Customer Care with the order number. A valid label connects the shipment to the request and the correct warehouse. If support issues a replacement document, discard duplicate labels so only one tracking barcode is visible.
Refund follow-up without creating confusion
Track the parcel until FedEx records delivery, then allow the stated warehouse review period. If no decision arrives, send one message containing the order number, return-request reference and tracking proof. Multiple requests with different descriptions can make a simple trace harder. Preserve the returned-item list so you can compare the accepted quantity and value with the eventual payment credit.
Official Canali resources
Summary: open a return inside 30 days of delivery, preserve every label and security tag, and use the included FedEx documents or an eligible boutique. A refund follows only after Canali’s condition review.
