Under Armour Return Policy: Refund Rules Shoppers Should Know First

Under Armour sells performance apparel, shoes, accessories, and gear through its website, app, and branded retail stores across the United States. That means shoppers often want quick answers on how long they have to return an item, whether exchanges are free, how refunds are issued, and what can cause a return to be rejected. This guide breaks those points down into plain language so you can make smarter decisions before ordering, gifting, keeping packaging, or mailing something back.

It is especially useful for customers comparing in-store and mail returns, dealing with footwear packaging, using gift cards or digital payment methods, or trying to cancel an order before it ships. Where exact policy details are available, this guide uses those exact values.

The Under Armour return policy generally allows free returns within 60 days with proof of purchase, while certain holiday-period purchases may qualify for a longer return window. It also helps to know that refund speed depends heavily on the return method you choose.

Quick Answer: Can You Return Items to Under Armour?

Quick Facts Table

Policy Area	Details
Refund Window	60 days with proof of purchase; holiday-period orders placed from November 1 through December 31 may qualify for 90 days
Receipt Requirement	Valid Under Armour proof of purchase is preferred; receipt-free returns may be possible in-store at discretion, often for the last known selling price on a UA Gift Card with photo ID
Refund Method	Generally back to the original payment method; gift card refunds may be issued as a new eGift Card by email
Exchanges Allowed	Yes, including same-style size or color exchanges for eligible UA.com and app orders
Restocking Fees	No restocking fee verified
Online vs In-Store Differences	In-store processing is immediate; Happy Returns processing starts at drop-off with refund visible in 3–5 business days; traditional mail returns can take up to 14 business days after receipt

Policy Snapshot

Official Return Policy Overview

Under Armour generally accepts free returns within 60 days when the item is in original condition and you have proof of purchase. Holiday orders may receive a longer return window. Footwear packaging, attached tags, and overall item condition matter more than many shoppers expect.

Under Armour states that returns for items purchased from its website, app, and Brand House or Factory House locations are free within 60 days with proof of purchase. The detailed policy framework centers on original condition. That usually means unworn or unwashed gear, intact tags where applicable, and no avoidable damage caused by the customer.

For shoes, packaging can become the deciding issue. Under Armour expects footwear to be returned with the original shoebox in original condition. If the box is missing, crushed, heavily marked up, or discarded, a refund may be denied. This is a practical pain point for shoppers who treat the shoe box as disposable.

Online and in-store purchases may follow the same broad eligibility window, but the return experience differs. In-store returns can be processed right at the register. Online returns may go through a return portal, a box-free drop-off option, or a mail-back flow. If the retailer cannot verify a no-receipt store purchase, it may issue the refund at the last known selling price on a UA Gift Card rather than cash or card credit.

For more detail, shoppers can review the official return policy.

Holiday Return Policy

Under Armour historically extends the return window to 90 days for orders placed between November 1 and December 31. That extended holiday timing can help with gifts and delayed deliveries, but category restrictions and condition rules still matter.

Under Armour’s holiday extension is one of the more shopper-friendly parts of the policy. Orders placed between November 1 and December 31 have historically received a 90-day return window instead of the standard 60 days. That matters for gift purchases where the recipient may not try on the item until weeks later.

The extended timeline does not erase other rules. Items still need to meet condition standards, and packaging expectations still apply. Final sale or category-based exclusions, if applicable to a specific product, can still override the extended window.

During heavy holiday volume, timing also affects refunds. A mail return sent late in the return period can create risk if the warehouse receives it after the deadline. Checking the official return policy during peak season is wise because holiday handling can change.

Exceptions to the Under Armour Return Policy

• ✕Items showing wear, laundering, alteration, or damage not tied to a product defect may be rejected.
• ✕Footwear returned without the original shoebox in original condition faces a higher risk of denial.
• ✕Removed tags or missing original components can cause return issues.
• ✕Cross-border returns are restricted; gear purchased in the United States cannot be returned in Canada.
• ✕Gift cards are treated differently from normal merchandise, and refund handling may differ by payment type.

These exceptions exist to control fraud, maintain resale standards, and protect hygiene-sensitive merchandise. When a normal return is not possible, the next best option may be a defect-based claim within the return period, an exchange, or customer support escalation if you believe the item was misclassified.

Policies are subject to change; we recommend verifying directly with the retailer.

Warranty Coverage Explained

Under Armour frames product support around its Universal Guarantee of Performance rather than a broad repair program. If eligible gear fails because of a manufacturing defect or performance failure, the practical remedy is usually a return or replacement, not a repair.

Under Armour does not appear to offer a standard repair service. Instead, it points customers toward its performance guarantee and normal return structure. That means the key distinction is usually not “repair versus return,” but whether the issue looks like a manufacturing defect or normal wear, misuse, or accidental damage.

Proof of purchase remains important because it connects the product to the original transaction and timing. If the defect appears within the return window, customers may have a clearer path to a return or exchange. Repair is not the stated remedy. Replacement or refund is more consistent with the available policy language.

You can review the brand’s warranty-related guidance through its repairs and product support page.

Step-by-Step Return Process

In-Store Returns

• ✓Bring the item, proof of purchase, and original packaging if available. For shoes, keep the original shoebox in good condition.
• ✓Go to the register or customer service area at a Brand House or Factory House store.
• ✓The store may inspect the condition, tags, and packaging before processing the return.
• ✓If approved, refund processing is immediate at the register and may go back to the original payment method or to a gift card depending on the transaction details.
• ✓If you lost your receipt, ask the store to look up the purchase by payment card, phone number, or rewards account before assuming the return is impossible.

Online / Mail Returns

• ✓Start the return through the order account area or the returns portal.
• ✓Use a separate label and package for each order if you are returning items from different orders.
• ✓If available in your area, a Happy Returns drop-off may allow box-free and label-free returns with refund processing started at drop-off.
• ✓If mailing items back, pack them securely, remove or cover old shipping labels, and include all accessories and packaging.
• ✓Refunds from Happy Returns may become visible within 3–5 business days, while traditional mail-in returns may take up to 14 business days post-receipt for processing.

Refund Methods by Payment Type

Under Armour generally sends approved refunds back to the original payment method, but gift card, PayPal, Apple Pay, and Klarna transactions can follow their own channel-specific rules. Timing depends on how the return was processed and which payment method was used.

Credit and debit card refunds commonly go back to the original card. In-store approved returns are processed immediately at the register, though bank posting time can still vary afterward. For Happy Returns drop-offs, the refund is generated when the item is scanned and verified, with visibility typically in 3–5 business days.

PayPal refunds are returned to the PayPal account. Apple Pay refunds go back to the associated card. Klarna refunds go back through Klarna, and exchanges may require a return plus a new order rather than a direct swap in some cases.

Gift card handling can be different. UA gift card refunds may be sent as a new eGift Card by email. In no-receipt situations where the store accepts the return, the refund may be limited to a UA Gift Card based on the last known selling price.

In-Store vs Mail Return Comparison

Factor	In-Store Return	Mail / Drop-Off Return
Speed	Fastest for intake and decision	Slower if mailed; faster if using Happy Returns
Refund Timeline	Immediate processing at register	Happy Returns: visible in 3–5 business days; traditional mail: up to 14 business days post-receipt
Fees / Shipping Responsibility	No return shipping needed	Return shipping is free through official channels, but original outbound shipping charges are non-refundable
Convenience	Best if a store is nearby and you want same-day handling	Best for online buyers without local store access; Happy Returns can reduce packaging hassle
Best For	Urgent refunds, no-receipt lookups, quick exchanges	Online-only buyers, box-free drop-off users, customers outside store range

Cancellation Policy

Under Armour’s cancellation window is extremely short. Customers typically have about one hour to cancel or edit an order before it moves into fulfillment. After that, the usual path is to wait for delivery and start a return.

This is one of the easiest ways for shoppers to get caught off guard. If you notice a wrong size, shipping address mistake, or duplicate order, you should act immediately. Registered users are directed to the order history section of their account to attempt cancellation. Guest shoppers can use the order tracking page to manage the order.

Once that brief cancellation window closes, Under Armour may be unable to stop the shipment. At that point, the practical solution becomes a free return after delivery instead of a canceled order refund.

Shipping Policy

Under Armour offers multiple U.S. shipping speeds with clear published prices. Standard shipping is free on orders of $99+; otherwise it costs $8. Express shipping costs $15, and Priority shipping costs $25.

According to the official shipping page, Standard shipping takes 3 to 5 business days and costs $8, but it is free on orders $99+. Express shipping takes 3 business days and costs $15. Priority shipping arrives within 2 business days and costs $25.

These shipping times are based on orders placed by 12 PM EST, and shipping days exclude weekends and holidays. Under Armour also notes that orders may ship in multiple packages. Carriers listed on the shipping page include FedEx, UPS, USPS, DHL, and OnTrac.

Returns and exchanges in the United States are free when processed through official channels, but shoppers should not expect original outbound shipping charges to be refunded.

Customer Service & Contact Information

Under Armour offers several customer contact channels for U.S. shoppers, including phone, text, live chat, and online help resources. The main help center is available at Under Armour Help Center.

Main support phone: 1-888-727-6687

UA Rewards support: 1-877-267-1894

Wholesale accounts: 1-888-828-1547

Text support: Text “SUPPORT” to 833-550-3938

Live chat availability: Monday–Sunday, 8 AM–12 AM Eastern Time

Main support availability: Monday–Sunday, 8 AM–12 AM Eastern Time

Quick Connect Support Table

Support Type	Contact Method	Availability and & Customer Support Hours
Main Support	1-888-727-6687	Mon–Sun: 8 AM–12 AM Eastern Time
UA Rewards Support	1-877-267-1894	Mon–Sun: 8 AM–12 AM Eastern Time
Wholesale Accounts	1-888-828-1547	Standard business hours
Text / SMS Support	Text “SUPPORT” to 833-550-3938	Mon–Sun: 8 AM–12 AM Eastern Time
Live Chat	Live chat via Help Center	Mon–Sun: 8 AM–12 AM Eastern Time
X Customer Service	AskTeamUA	Mon–Sun: 8 AM–8 PM

Store Hours / Store Timings

Typical Under Armour store hours are Monday through Saturday, 10:00 AM to 9:00 PM, with many stores operating shorter hours on Sunday, such as 11:00 AM to 7:00 PM. Store schedules can still vary by location, mall rules, holidays, and outlet format, so it is smart to confirm timing through the official store locator before visiting.

Practical Tips Based on Common Retail Practices

• ✓Keep the shoe box, tags, inserts, and accessories until you are sure the item fits and performs the way you want.
• ✓Save digital receipts and order emails in one folder so you can return faster if something goes wrong.
• ✓Take clear photos of the item and packaging before mailing it back, especially for higher-value footwear or outerwear.
• ✓If you need speed, look for a Happy Returns option instead of waiting on warehouse processing.
• ✓During the holiday season, confirm whether your order falls inside the extended 90-day period before assuming the standard 60-day rule applies.

Reasons a Return May Be Denied

• ✕The item arrives outside the return window.
• ✕Original packaging, tags, or accessories are missing.
• ✕The product shows customer-caused wear, laundering, or damage.
• ✕There is a mismatch between the return authorization and the item received.
• ✕The return breaks geographic or channel rules, such as attempting a cross-border return.

Return Denial Prevention Tips

• ✓Return items promptly rather than waiting until the end of the eligibility period.
• ✓Keep original packaging clean and intact, especially for shoes.
• ✓Save proof of purchase and use the official return flow for the order.
• ✓Photograph the product before shipping in case of warehouse disputes.
• ✓Use separate labels and packages for different orders when the portal requires it.

Edge Case Scenarios

Lost receipt: A store may be able to find the purchase using your card, phone number, or rewards account. If that fails, the return may still be accepted at discretion for the last known selling price on a UA Gift Card, usually with photo ID.

Opened items: Opened does not automatically mean non-returnable, but condition matters. If tags are removed or the item looks used, the risk of denial increases.

Gift returns: A gift with an Under Armour receipt may be easier to process than a gift without documentation. Keeping the gift receipt helps preserve options.

Damaged or defective items: If the issue appears to be a manufacturing defect or performance failure, the best path is usually an eligible return or exchange rather than repair.

Late returns: Items received after the return period may not be refunded. That is why late-season mail returns carry more risk than quick in-store or drop-off returns.

Warranty replacement vs refund: Because Under Armour does not present repair as the standard solution, customers usually end up in a return-or-replacement path instead.

Official Policy Source

Social Media Channels

Frequently Asked Questions

How long do I have to return Under Armour items?

In standard situations, eligible purchases can usually be returned within 60 days with proof of purchase. Orders placed between November 1 and December 31 may qualify for a 90-day holiday return window instead, but item condition and category rules still apply.

Are Under Armour returns free?

Yes, U.S. returns and exchanges are generally free when you use official Under Armour return channels. That said, free returns do not usually mean your original shipping charge will be refunded. Outbound shipping costs paid at checkout are typically non-refundable.

Does Under Armour offer exchanges?

Yes. Exchanges are available for eligible orders, especially for same-style size or color swaps. Online shoppers can typically start the process through the returns portal. Some payment methods may make direct exchanges less simple and can require a return plus a new order.

How fast does an Under Armour refund take?

It depends on the return method. In-store returns are processed immediately at the register. Happy Returns drop-offs can show the refund within 3–5 business days. Traditional mail-in returns may take up to 14 business days after the warehouse receives the package.

Can I return Under Armour shoes without the box?

That is risky. Under Armour expects footwear to be returned with the original shoebox in original condition. Missing or damaged shoe packaging is one of the most common reasons a footwear return may be denied, so keeping the box is important.

What if I lost my Under Armour receipt?

A store may try to locate the purchase using your card, phone number, or rewards account. If no proof is found, the store may still accept the return at its discretion, but the refund may be limited to the last known selling price on a UA Gift Card with photo ID.

Can I cancel an Under Armour order after placing it?

Possibly, but the window is short. Under Armour’s order system typically allows about one hour to cancel or edit an order before it moves into fulfillment. After that point, most shoppers need to wait for delivery and use the normal return process instead.

Key Takeaways

• ✓Under Armour generally offers free returns within 60 days with proof of purchase, and some holiday-season orders qualify for a 90-day return window.
• ✓Happy Returns and in-store returns are usually faster than traditional mail returns, with Happy Returns refunds visible in 3–5 business days and mail returns taking up to 14 business days post-receipt.
• ✓Footwear packaging matters: missing or damaged original shoeboxes can lead to denied returns.
• ✓Standard shipping costs $8, Express costs $15, Priority costs $25, and Standard shipping is free on orders of $99+.
• ✓The cancellation window is very short, typically about one hour, so order errors should be fixed immediately.